H & H CLEANING

Sibcy Cline referred H&H who began cleaning service for us January 10, 2013. I was impressed with owner and looked forward to the service. At first cleaning was exceptional, then in just a few weeks things were sloppy or not done. I emailed owner and first time got a positive response, but thereafter no help. Bathrooms no longer had same attention and personal items were scattered about tables or dressers as the dusting was though done quickly with little attention to care of items. Cleaning was just surface but no real cleaning was done. As less was done each visit and the more I asked for help and reiterated I really wanted service the more negative the response. Once cleaners forgot to take the check left for them and I received an email from the owner to send it. I responded the check had been there as always. Cleaners apparently said they saw check and forgot to take it. Next email was, don't worry leave it for next time. At this point I didn't know if cleaners ever got my messages and just disregarded them or never heard my requests. The cleaning was not getting done and contact with the owner was uncomfortable at best. I felt as though there was no interest in cleaning our home. I cancelled the service the end of April, 2013 in frustration. I would never recommend this service to anyone. The cleaning is poor after a first showing and the owner out of distracted.

The service provided each of the 2 times this company cleaned my home were not very good. Sinks and showers weren't cleaned well. This was addressed with the owner, and she was responsive. It seemed things would be better from her comments, but the cleaning staff that were here, didn't follow through on the things that were a problem. i was very disappointed in this, because I like to support local and small businesses, but this one didn't perform as I was told they would.