Floor Coverings International - Cincinnati

"Often our clients are undecided about what type of flooring to select. And with all the types of flooring and the multitude of selections within each type, selecting flooring can become bewildering. That's one of the great advantages of our business model. A design associate - a flooring expert - comes to your house and works with you to determine the best choice for your home. We also make great use of technology: the imaging software the client was talking about allows us to virtually lay down flooring in a picture of your room(s). This is really helpful in making a good selection. We also use technology to access our pricing database so we can give instant answers to pricing questions. Imagine how nice it would be to have both an expert and the latest technology assist you in making your flooring choice."

"We strive to quickly solve problems that sometimes occur; it's one of our competitive strengths. Thank you for the great review."

"This client just wanted materials, and we sell to do-it-yourselfers as well. The great thing about buying from us is 1) we sell top-quality products at most every price level; 2) we are trained experts, so we can help DIY'ers make a good decision, and 3) being part of a national franchise, we get factory-direct pricing, so we can pass those savings on to you. To our client: Thanks for the great review. Good Luck with the installation!"

"Thanks for taking time out of your busy day to give us a great review!"

"Not every job goes as smoothly as we would like. In this case, the original Design Associate went out of town for a week of training, which is a great advantage of being part of a franchise because it keeps us on the leading edge of product knowledge. But we did have to hand the job off to another person. Not always, but sometimes, there are glitches when we have to do that. We of course regret any inconvenience. However, we have a commitment to customer service, and we work hard to make things right with our clients. In this case, all's well that ends well! Many thanks to our client for their valuable feedback. We really appreciate feedback because it helps make us better at what we do: finding the floor of their dreams for our clients."

"Now, that is a wonderful review! It's great to get so much detail from a reviewer because it gives us a great perspective on how the various members of the project team are performing. Particularly beneficial was the "gap" in actual start time. We didn't realize this existed, so we now know about it and can work to fine-tune how we inform the client about the arrival time. We love the feedback on the tile installer: "he installed the tile as though he was doing it for family or friends." Now THAT is what we strive for every day!"

"Another happy customer. This was a large job, virtually the entire house. From assisting in the flooring selection to installation to clean-up, we are with you every step of the way."

"It’s particularly gratifying to receive such an outstanding review from this client, a real estate agent, and this was work done on a client’s home. When a real estate agent uses your service, you know you’re doing something right."

"The favorite thing about this review to us is: “They…really wanted us to get what was best for us.” Because we don’t carry inventory, it’s easy for us to be on the client’s side; we don’t have to sell a particular brand or type of flooring. We really strive to understand the client’s preferences, needs, and budget and then find the perfect floor for her and her family."

"We are thrilled to hear that we helped “tremendously” in finding the right flooring for this client."

"We are so glad to hear you are pleased with your new carpet and with the service we provided!"

"We really appreciate this client's feedback. We did take the wrong size tile to the house in the morning. We ordered correctly; the tile supplier gave us the wrong size, and we didn't catch it. The customer is absolutely correct: we should have checked the size. We discovered the error at the customer's house, much to our dismay. We called the supplier immediately. The supplier’s sales rep actually drove from Cincinnati to their distribution center in Columbus, picked up the tile, and brought it to the customer's house (this tile supplier has wonderful customer service, by the way). Meanwhile, the original install crew had to leave because their schedule was full that day and they had other jobs to get to so they couldn’t wait for the tile to be delivered. The customer had organized all of the flooring work so it would be installed just-in-time for them to move into their new home, so it was imperative we finish that day. We called an installer down from Dayton. The client, unknown to us, asked the installer to change the design of the mosaic inlay slightly, widening the mosaic inlay a bit. He did, but this unfortunately required more of the mosaic, and we ran one sheet short. He called us about that and, while he worked, we scrambled to find another mosaic sheet. We did finish the job that day, but it was later than we had expected. The installer worked until 9 p.m. to finish the job. We didn't charge any extra for the mosaic, as we felt pretty bad about not checking the tile size and having the installation completed about 5 hours later than planned. This was a stressful project for us, but it must have been worse for our client, with the threat of a van full of furniture descending on the house before the floors were finished. Despite this stressful situation, the client remained calm and understanding, showing a lot of class, which we very much appreciate. We of course profusely and repeatedly apologized for our error. Mistakes sometimes happen, but we are absolutely committed to providing excellent customer service."

"Thank you for your review! We are so glad you are pleased with your new carpet and with our service. It was a real pleasure doing business with you!!"

"This Page of Happiness is particularly gratifying for us because our client in this case is a landlord. Landlords tend to be very cost-conscious; they have to be, to make a profit on their rentals. They are also savvy customers; they are familiar with flooring products and the flooring market. As the review suggests, our 100+ franchises across the country command competitive pricing from flooring manufacturers."

"Thanks for this awesome review! It was a real pleasure working with these clients, and we are happy that the project went so well. It was very gratifying for us to be the winner of the four bids these clients received. We offer exemplary service, competitive pricing, and an extensive selection of high-quality products."

"Thank you so much for your review. We're glad we were able to help you find a carpet that you love!"

"Thanks so much for the nice review! We really enjoyed working with you, and were glad we were able to meet your timing needs."

"Thanks for your kind words and Page of Happiness nomination! This was a fun job for us, as we really love luxury vinyl tile and thought it was really a great choice for your kitchen. It looks so much like ceramic tile, but is a bit softer, warmer, and quieter than ceramic. I know you'll enjoy this floor for many years to come!"

"We can step in on any stage of a flooring job. In this case, the client found an installer - and a good one at that - and we helped choose the material and develop a design. We also sell materials to do-it-yourselfers, and we of course can do the whole project. The client mentions our laser measurement instrument and our "amazing" proposal software. We also have a visualization computer program that uses a digital picture of a client's room to virtually lay flooring down. Our cutting-edge technology works to take the guesswork out of your flooring decision. Doing so takes much of the fear out of the decision and makes the process interesting and fun. (And isn't that the way it should be?)"

"Thanks for the wonderful review. We try really hard to provide outstanding service, quality flooring, and competitive prices. Thankfully we were able to achieve all three of these with this project. Because unexpected things happen on many if not most projects, our priority is to handle whatever comes up and deliver an outstanding customer experience. We look forward to working with you again."

"Thanks for your great review. We strive to make shopping for flooring a fun and risk-free experience. And we follow the process through, from design to purchase to installation, standing beside our client all the way. You were a pleasure to work with, and we hope to do so again in the near future."

"Thank you for your wonderful feedback. We're glad that we were able to do a good job for you, and I'm not surprised that our installer did the extra work for you. That particular person is an artist. We strive to do a great job for all of our clients. That's why we have a 100% customer referral rating. We hope to do work for you again in the future."