Floor Coverings International - Cincinnati

"Thank you for taking the time to leave a review! These pictures are great and we loved working with you!"

"It so happens that the owner of the company is a physics major, so taking measurements involves an infrared measuring device and a computer. The samples were brought over in a mobile showroom that holds 3,000 samples. And the installers are people the business has used continually over the years. We always conduct an after-project inspection of the work. Oh, and by the way, luxury vinyl is one of the hottest new flooring categories out there. Give us a call anytime at our 24-hour appointment desk at 513-729-7499. Inspiration at your feet. Flooring for your life."

"Well, we always love it when we pass the picky spouse test! There are few tests harder than that one. Achieving excellence requires a team effort, starting with expert advice from the salesperson and continuing with skilled craftsman to install the flooring. Our installers have worked with us for quite a while, which is a testament to both their knowledge and to their positive attitude. A lot of people assume that getting the best costs a ton of money, but, even though we don't compete on price but on service, we find that we are very competitively priced. If you would like expert advice and a skilled installation, call us at 513-729-7499."

"We apologize for not responding appropriately. We will review our processes and see how we can avoid this happening in the future. Thank you so much for your interest and for letting us know about this. We appreciate your feedback!"

"Our mobile showroom holds 3,000 flooring samples. In addition, the salesperson calls ahead to find out what you're looking for, so that mobile showroom is custom tailored just for you. Because we deal in all kinds of flooring and we carry no inventory, we don't need to steer you to one thing or another. We are there to help you find your right solution amidst the bewildering array of choices that are out there today. And then our hand-picked installers step in to expertly install your choice. In the end, your flooring will be beautiful. If this is the result you are looking for, give us a call at 513-729-7499. Inspiration at your feet. Flooring for your life."

"If you are looking for a "fantastic job from start to finish," contact our 24-hour Appointment Desk at 513-729-7499. Inspiration at your feet. Flooring for your life."

"Our Design Associates truly have the best interests of our clients at heart. Because we carry no inventory - we order by the job - we are free to find the best flooring solution for our clients. And because of our franchise's 30-year relationships with the leading flooring manufacturers, we enjoy factory-direct pricing across all major flooring types, including hardwood, bamboo, tile, carpet, luxury vinyl, laminate, you name it. And you will always receive a professionally prepared, detailed proposal from us. Call our 24-hour Appointment Desk today at 513-729-7499."

"Every once in a while a subfloor issue becomes apparent once the old flooring is taken up. Of course, this is unanticipated since there's usually no way to see that issue when the floor is down. However, we know skilled people we can recommend to the homeowner to get the problem corrected effectively and efficiently. Once this problem was corrected by the homeowner, we got our people back in there and finished the project in a timely manner. If this is the type of support and responsiveness you would like to experience for your flooring project, contact our 24-hour Appointment Desk at 513-729-7499."

"The shop-at-home experience is a pleasure for our clients. Not only can they see a wide selection of flooring choices in their home, but the design associate is right there to answer questions and offer suggestions. For a personalized and expert consultation in your home, call our 24-hour Appointment Desk at 513-729-7499."

"Luxury vinyl is a great choice for a basement. This client chose a wood-look plank. Luxury vinyl is water- , sunlight- , stain- , and scratch-resistant. If you would like a quality product, beautifully installed, call our 24-hour appointment desk at 513-729-7499. Inspiration at your feet. Flooring for your life."

"Believe it or not, our mobile showroom holds 3,000 flooring samples, and because our Design Associates call a client before the appointment, the showroom collection is specifically tailored to each client. In other words, there's plenty to choose from! And because we don't carry inventory, we order by the job, we feel free to give you objective advice on your flooring options. As for "Interior area calculations were exact," the company president, Katie, holds a degree in physics. She likes precision so the Design Associates all have a laser measuring device. If you want to work with a flooring company that is "dependable, qualified, honest, and trustworthy," call our 24-hour Appointment Desk at 513-729-7499. Inspiration at your feet. Flooring for your life."

"Selecting flooring can be, as this client mentioned, "overwhelming." There are so many types of flooring and even multiple styles within each flooring type as well as colors and textures. It's really easy to get lost in all the choices. In fact, it is a common phenomenon that people, when shopping for flooring, become overwhelmed and just stop. And flooring is so important, not just to the beauty of a home, but to the health and well-being of the people who live there. That's why we do our best to provide honest, objective advice and to follow through on every step of the process. If this is the type of attitude and performance you are looking for, call our 24-hour Appointment Desk at 513-729-7499. Inspiration at your feet. Flooring for your life."

"Well! From start to finish, we are with you from beginning to project completion. Are you searching for people you can trust? Then give us a call now at our 24-hour Appointment Desk at 513-729-7499. Inspiration at your feet. Flooring for your life."

"After reading this review, we spoke with this client about the bids because it always gets our attention when we are so far above other quotes. We quoted a water-based polyurethane refinish, which is more expensive than the alternative, which is an oil-based finish. The client had an oil-based refinish done. While oil-based is easier to work with, clients have to leave the house for several days due to the slow dry time of the polyurethane. Water-based dries in a matter of hours, which means it can be applied in the morning and the client can walk on it in the afternoon. Thus, they can stay in the home. Another advantage of water-based is that it is harder than oil. Because a water-based finish, with its rapid drying time, is harder to work with, it requires special training. In our experience, few installers in this area have formal training in water-based refinishes. However, our installer has been certified by Bona, a leading company in hardwood flooring installation, care, and maintenance. Another price consideration is the grade of wood. While we didn't verify the grade of wood that was used by the client's installer, we quoted the "Select" grade of hardwood. This is the highest grade, above Number 1 Common, Number 2 Common, and Cabin. Typically, one of the Common grades is quoted. In terms of response time, it was a couple of weeks before we could get a Design Associate out to him. While this is unusual, it does occasionally occur. However, once we met we had a quote to him that day. It's hard to know exactly why our quote was higher than everyone else's without seeing the other quotes. But what we do know is the home is vitally important to the health and well-being of the family. Because of this belief, we obtain the best materials and employ the best methods for the job, and we engage the best installers we can find. Thus, we do not strive to charge the lowest price but to provide the greatest value. However, we are grateful this client took the time to give us feedback. Here was a motivated, careful buyer who went to the trouble of interviewing several flooring companies. He was being very diligent. In our presentation, we failed to communicate clearly and powerfully the method we were proposing, it's advantages and costs. And we didn't price out the oil-based approach, to give him a comparison. Feedback is so important to a business, and we thank this client for taking the time to write a detailed review. It will help us improve our process."

"We're finding that clients really like the in-home approach. It's more relaxed, and it's easy to see what a particular style and color look like with the existing color scheme and furniture.The pre-meeting phone call gives the clients a chance to express their current thoughts on what they are looking for. And, with a mobile van that holds up to 3,000 product choices, we can easily tailor the contents to a particular client's desires. We are expert in all the major residential flooring types, so if you are looking for unbiased design advice across the entire range of flooring choices, give our 24-hour appointment desk a call at 513-729-7499."

"We find it much better to visit the home during the design/selection phase because we can get a better feeling for the lifestyle and for the physical environment. And we're very concerned with providing carpet that will last. The other day we were browsing through the carpet displays in a big box store. The prices looked quite low, but when we lifted the sample up and read the specs on the display board underneath, we discovered that all the samples were polyester. It was no wonder that all the prices looked so good: polyester is 40% cheaper than nylon. But, because polyester gets crushed down in normal use, we only recommend it for rental property or for sellers who need an inexpensive carpet that is clean and fresh. Nylon springs back, and is really the only good choice for the long term. Because the installer is the key to the success of any flooring project, we put a lot of emphasis on finding motivated and skilled craftspeople. And, we inspect every job to make sure they are performing at their peak. If you are looking for a great experience with your flooring project, give our 24-hour Appointment Desk a call at 513-729-7499. Inspiration at your feet. Flooring for your life."

"An excellent choice for the floor of a laundry room is luxury vinyl, although the product isn't as well known as other flooring materials, especially in the Midwest. Luxury vinyl is a significant upgrade in quality from the old sheet vinyl that almost everyone dislikes. This relatively new flooring product comes in either tiles (for a ceramic tile look) or in planks (for a hardwood look.) It looks great, is very durable, sounds good when you walk on it, but most importantly for a laundry room, it is water resistant. So, if the washing machine starts leaking water, the luxury vinyl will survive. If you would like to work with a flooring company that is experienced in the major types of indoor residential flooring, call our 24-hour Appointment Desk at 513-729-7499. Inspiration at your feet. Flooring for your life."

"On the first install, we took a chance on an installer who had installed other materials for us and who claimed they could install ceramic tile. Since this was a small job, we gave the installer a chance. It did not go well. The installer put in a wood trim piece in one doorway, which is not what is typically used. In addition, the piece was mis-positioned in the doorway. The client pointed out some other errors as well, mainly having to do with trim work.. However, our design associate noticed that the tiles had not been laid as we had specified. We called for the tiles to be staggered on the thirds, that is, each tile in the next row over would be offset a third the length of a tile from the tiles in the previous row. As it was, the tiles were just laid straight across, which did not look very good. For someone not in the tile business, the aesthetics of the layout wouldn't immediately stand out, but the design associate knew right off that the floor would look much better with the staggered layout. The design associate explained the layout problem and told the client the floor would have to be torn up and replaced. We ordered new tile and had a proven ceramic installer do the work. The new floor looks beautiful. Of course, the client did not pay for the extra materials or labor. Occasionally a job goes awry, but when it does happen, we are determined to make it right. This client is now delighted, would use us again, and would recommend us to others. If you want to work with a company that stands by its work, give our 24-hour Appointment Desk a call at 513-813-4413."

"We regret the delay from the manufacturer; at one point, the carpet was back ordered. We are glad that the client likes the stair runner. One really nice aspect of this particular carpet is that it has a pattern, which often adds a touch of elegance to a stair runner. If you would like to work with someone who has a good eye for carpet pattern and color, call our 24-hour Appointment Desk at 513-729-7499."