Floor Coverings International - Cincinnati

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First the good: Our sales rep, Megan, was amazing. She brought samples to our home so we could make our flooring decisions without going to the store. She also stopped by and checked on progress while the work was being done. The gentlemen who did the work did a excellent job removing and replacing. We are in live with the luxury tile. It looks just like ceramic tile and is easy to maintain. Now, the bad: There were some minor communication problems involving the installation dates that were annoying. We were dealing withKatie at that point and she did not seem to know which end was up. She made up for it later by checking on the work after its completion, so we appreciated that. The only other problem was a failure on the part of the orders to cut and bind the removed carpet and take away the vinyl, as promised. Katie had someone else come out and take care if it. Overall, we were very pleased with FCI and would use them again. The problems that cropped up were addressed expediently and to our satisfaction, and our floors look great.

Megan was our representative and she provided us with ideas and suggestions. We also had another high-quality company provide us estimates as well. They use contractors they have developed a relationship with over time. That was a concern, because the other company did their own installation work, which would have been our preference, since we had not replaced carpet and tile in the past. Megan assured us we would be happy with their work. She was fun to work with, yet gave us what we needed to make our decision. When we agreed to the bid and work, we were asked to provide 50% of the total cost before the work started...fine with us. Tile Installation: Russ, who installed the tile spent the better part of 12 hours getting the old flooring removed, removing the toilets and then installing the tile (non-ceramic) in the upstairs bathroom and the water closet in the master bathroom and reinstalled the toilets. He likely would have made it a two day project, but we had the carpet installation scheduled for the next morning, and he shared with us he did not want to be in their way the next day. He was professional and we felt comfortable with him from start to finish. His work was obviously important to him, as it can be seen in the quality of the installation. We were completely satisfied with his quality. We believe you could say that he installed the tile as though he was doing it for family or friends. We feel comfortable in suggesting to you that you ask for Russ, if you select this company. Carpet Installation: Ed installed the carpet. He had great ratings on Angie's List, which I had researched previously. There was a 'gap in communication' from FCI - Cincinnati to us about the actual start time. I thought they were scheduled to be here at 9:00, but they start at that time and have to go by and pick up the carpet, etc. They arrived around 11:00 as it turned out. I provided feedback to Katie, (President) so this would hopefully prevent this communication misunderstanding in the future. It really wasn't a big deal in the grand scheme of things, yet when you are providing a review, you should feel obligated to share the good and where bumps in the road occurred, if they actually occurred. Again, in the grand scheme of things, it was minor. The instalation took two days, which we knew right from the start. They worked hard and efficiently. Ed asked questions to make sure we were happy with the installation process as it proceeded. To make a two day story short, we were very happy with the work that Ed and his team did for us in the installation of the carpet. He told us what time they would be back on the second day before they left. No messes were left, carpet looks good and seems almost impossible to detect, which was very important for us. We would recommend Ed and his team to you for installation of carpet as well.

Went great- I'd totally go with them.

I contacted Megan, and since the first conversation it was smooth sailing. The communication with Megan, and with Phil(contractor) was very good. I felt perfectly comfortable having them in my house with out me there. The bottom step was broken, which I did not know until they started work. My house is from 1928, so I wanted something that would match the existing oak downstairs, while still matching the pine stairs. They choose an oak thread, and sanded/cut a custom round in it to give it a seamless look. They didn't overcharge me for the step, even though I had no choice at that point. The stairs look amazing now! Thank you very much, Megan! I will defiantly recommend Floor Coverings International to any of my friends/colleges in the Cincy area!

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Katie company, did everything above and beyond the standard company. SHE was involved in all stages of the sale and the installation. Floors needed to be leveled and they did that at NO CHARGE (included) Carpet and flooring. The company did a COMPLETE clean up. Also had the help come back out to check over all work and clean entire kitchen for resale of home.. i HAVE AND WILL ALWAYS RECOMMEND THIS COMPANY, AFTER I RECOMMEND THEM --I HAVE MY FRIENDS CALL ME BACK AND THANK ME FOR THE REFERRAL----That's Great

From the very beginning, Floor Coverings International was responsive and customer oriented. The initial call and estimate went well and we chose them over several comPetitors because of the higher level of customer service. As I was in another state when we had to pick the actual carpet, Megan sent carpet samples overnight to help me decide. They were available all the time and really wanted us to get what was best for us. The actual installation was seamless (pun intended). They told us when they could have their installer, Ed, do the job, and how long it would take, and that is what happened. We had a tight time frame because we wanted to move on a certain date and they were able to complete the job in a week! We were not in the home when they replaced the carpet but were thrilled with the results. After we had moved in, we notice a couple of small areas where the carpet hadn't been tacked in enough (e.g. At the top of the stairs). Katie and Megan came over to check out the work and scheduled a time for repair. The installer came back and took care of any minor issues. I am very pleased with the carpet and our overall experience.

Overall not a bad experience. We had to have a new floor installed, and at the same time could shut down our business. The installers came at night and weekends to help us accomplish this. Although the installation took longer than I would like, the end product was worth the wait.

She was very professional and thorough. I ultimately decided to go with a contractor that woul be doing the work him/herself, not contracting out.

It went quite well. Megan came out and measured. She did a computer sketch and gave me options on which direction to lay the carpet. She was friendly, helpful and professional. Even though we had a new sump-pump installed, I was still apprehensive about spending a lot of money on basement carpet. (She did mention high-end vinyl planks, but we did not want that.) I didn't want high-end carpet, but I didn't want cheap sparse carpet either. The carpet we selected is soft and plush. The installer, Ed, did a great job and was professional in manner.

While my tile floor looks good and the customer service was handled in a great fashion. I feel I need to call out a few things for people wanting to working with Floor Coverings International. There was a misfiguring in the amount of tile needed however Katie did scrabble to get this resolved during the day of installation to avoid not being able to complete it but there was also an issue with the wrong tile being brought over as they didn't check it when it arrived in the warehouse this to was resolved but pushed our install by a day. Also, the installer did not use the proper floor separator between the tile and the wood causing an issue with my wood floor installation because they didn't want to leave and go get the right piece and a different wood piece was needed and it a little off I have to work with the hardwood floor people to resolve this now. Lastly, the floor looks great to everyone who walks by but the mosaic inlay should have been raised to be flush with the ceramic tile that was laid around it and this is something I noticed after I was able to walk on it. I would just try to ask a lot of questions and make sure the quote includes everything like grout and appropriate sq ft as had I used them for the basement carpet I would have been about 50 sq ft short don't know how they would have handled this but the quotes were VERY HIGH too.

We needed a replacement carpet to match an existing carpet. As the pattern we have was no longer available, we needed to find a carpet that would match color and wear to our existing carpet. This proved to be a challenge but Meghan was great in bringing a wide variety of samples in response to pictures I sent to her of our existing carpet and patterns. We were able to narrow the selection to several possible options, and chose a glue-down carpet installation that would match colors and height of the existing carpet, yet be appropriate for our high-traffic area in both style and ease of cleaning. The company was not pushy, and really took the time to help us find the best solution for what we needed. On installation day, Katie - the owner - came by to look at the finished installation. Again, great attention to detail from all persons involved. They will be our first call for our next project that involves carpets.

I would definitely use them again.

I found Floor Coverings through an Angie's List contractor. Floor Coverings supplied the carpet and rugs. I went to the showroom and the owner was fabulous! Katie Fitzgerald knows her products and offered great suggestions. She even came in on a Sunday to help us with custom-made rugs which were turned around in days. They are tremendous!

Our entire house needed new flooring and after 4 bids we went with FCI because Katie (our sales rep) was the most professional, came to our home ready with samples, listened to what we wanted, and gave us constructive suggestions. The crew that did the installation was excellent. When they opened up the laminate they did not like the appearance of it and contacted Katie immediately. Katie took a look at it and did not hesitate at all to send it back to the manufacturer. The manufacturer sent us entire new laminate. The entire flooring and shoe molding is complete and it is beautiful. Our stairs are not completed yet because Katie and another rep Megan are personally going to stain the stair wraps themselves. Katie stained our heat vents personally to match our hickory floors.We are thrilled with the custom rugs that FCI has designed and made for us. Again, Katie and Megan came to our home on more than one occasion to design our custom rugs with us. The kitchen rugs are completed and are perfect. We will be purchasing the remaining rugs from them. We highly recommend Katie, Megan and all the installation crew. Floor Coverings International did an awesome job from start to finish. Quality, pricing ,workmanship and service is what Floor Coverings International is all about. Bill & Jennifer

I called Floor Coverings International because I wanted to recarpet 3 bedrooms and a hallway. Megan, who is the design assistant, came to my house to show me some carpet samples. I was unsure of the sample that I picked because the carpet strands were not tightly meshed together, so I was afraid dirt would get trapped down in the carpet. Megan was very patient with me and invited me to come to the showroom to see if there was another carpet that I liked better. I picked out a nice Shaw Carpet that I am very pleased with. Floor Covering International oversaw the installation of the carpet and made sure that I was happy. We did have one problem with the installation. The carpet that I chose had a soft backing which did not catch the tack strips. Also, my baseboards were initially installed on hard wood floors, so they did not have a space between baseboard and floor to tuck the carpet in to. After installation, my carpet was not attached to the floor in many places. Megan and the installer were very nice about this and explained that it was a problem with the carpet backing and the baseboards. The installer stapled the carpet down around the perimeter. The carpet was long enough that the staples did not show and the problem was solved.

Not sure what we wanted for flooring. She brought lots of samples. Priced out many selections before we decided. Then, because we wanted it done quickly, was able to install the next day. We were very happy with speed.

FCI did a great job helping us choose new flooring for our kitchen. They are able to take a picture of your room with the current flooring, load the picture onto a laptop and then superimpose flooring samples onto the picture so you can see exactly how the flooring will look in your room. The contractor they used on the project did a very good job on the installation. FCI came on-site during the installation to make sure everything was going well and that we were happy with the results. We are very happy with our new kitchen floor and highly recommend Floor Coverings International.

Floor Coverings International did a terrific job! We were refinishing our basement (600 sq. ft) ourselves, have never bought carpet before, and weren't sure what to expect. However, it was seamless from start to finish. Megan came out to our home at a convenient time for both of us. She brought numerous samples and explained the differences of each grade of carpet. She spent a long time with us and was very knowledgable about the products. Although we had already secured services for installation with a carpet installer (which was found on Angie's list and was also one Floor Coverings Int. recommended), Megan used a laser to measure the basement in order to ensure accuracy of the footage. Megan was then able to enter the measurements into her laptop and provide a very accurate estimate of what our cost would be with the different carpets in which we were interested. The program she used was amazing. We were able to pick where the seams would be and were able to avoid unnecessary waste. She then printed an estimate for all the carpets we were considering. We were also able to keep several of the samples and Megan picked them up from our home when we were finished After we ordered the carpet, the project took longer to get to the point where we could install the carpet but Floor Coverings stored the carpet in their warehouse until we were ready. They were very accommodating throughout the whole process. Overall, we had a great experience with this company and highly recommend them. They really made this carpet installation a positive experience.

Overall my experience with Floor Coverings International was fantastic. My schedule is very busy and Megan was awesome at accomodating me. She came to my office to retrieve my house keys. Went to my home to take the measurements and assess the situation. She then returned the next day to my office with multiple examples and quotes based on the different materials to fit my budget. She allowed me to take my time in making my decision (ie ask my wife which one she liked) without any pressure. Once I had made a decision they started work the next week. During the installation Megan was at the house overseeing the operation and also hand painting the quarter-round. Near the end of the installation one of the workers discovered that a box of the flooring had a minor imperfection. Megan informed me of the issue and had a new box of the flooring overnighted and they finished the next morning. The imperfection was out of their control, but they handled the situation perfectly. The floors looked great and I would be more than happy to use their services again. On a side note, before I decided to go with Floor Coverings International, I did get quotes from several other flooring companies and Floor Coverings Int was extremely competitive in their pricing. Amazing service and great prices.

Floor Coverings International did a great job - timely, professional and top quality materials. When looking for the right tile for our bathroom, Katie found the right product, in the right color to blend with our carpeting in the adjacent room. Using her computer software to see how the product would look on our floors, surrounded by our furniture, made our decisions easy. It was nice to sit down in her office and view the computerized flooring on their wide screen TV. It allowed me to view the finished product without bending over and quinting to check out the computer screen.

The job Floor Coverings International Cincinnati East did for me was great they were very quick, on time, and communicated well. Thanks Mark