Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

FACTORY DIRECT COUNTERTOPS

Countertops and Backsplashes

About us

35 EMPLOYEES. USE SUBS FOR PLUMBING. COST DETERMINED BY JOB. ASK FOR DETAILS ON TRAVEL CHARGES & SERVICE FEES.

Business highlights

40 years of trusted experience

Services we offer

SOILD SURFACE & ENGINEERED STONE COUNTERTOPS FOR KITCHEN & BATHROOM.

Amenities

Free Estimates
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

3.810 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
40%
4
30%
3
0%
2
10%
1
20%


Rating CategoryRating out of 5
quality
4.3
value
4.4
professionalism
4.0
responsiveness
3.7
punctuality
4.6
Showing 1-10 of 10 reviews

Beth D.
11/2009
1.0
countertops
  + -1 more
I had to special order the countertops, because of the set up of the kitchen. When they removed the countertop they did not set down anything do cover the drawers. They were punctual when they came out. When they came out to do the installation they discovered that they had cut the countertops wrong, so they would have to take it back out. They left the biggest mess and they damaged my door frame as they brought it in and out. There were other damages with the countertop. I have called and tried to set up an appointment with the president. I just wanted him to come out and take a look rather than taking my word for it or his employee?s word for it. He just told me that his employees never lie. I think that he was under the impression that I was not going to pay for the service, because I split the amount onto two credit cards and he told me that was because I did not have the money for the work. I have never had a more horrendous customer service experience. I have turned it in to everyone that I can think of to get help. I finally called the manufacturer and they were able to help me get the countertops repaired. I paid a lot of money for the work that I got, but the prices for the countertops were okay. I would never ever recommend them.
Description of Work: Factory Direct Countertops installed new countertops in my kitchen.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0

$1,700

Sharon M.
05/2009
4.0
countertops
  + -1 more
The countertop installation itself was fine.
Description of Work: Company manufactured corian countertop for laundry room. It was a fairly small job and I was able to get this price because I used a remnant. Other company's wanted to charge me $700 + for the same work. I had some trouble getting someone to call me so I went to the Montgomery store and purchased the countertop there. From that point, they were prompt and timely. However, they were supposed to install the faucet but the installer told me he did not know how to do install the faucet. He seemed to not want to do the work because when I told him he had to do it or get someone who could, he tried to do it. He never made it completely, but I told him to do what he could. So now I have to have a plumber do it. However, because the countertop was so inexpensive, I can afford to have a "professsional" install the plumbing and not rely on some "guy" who admitted he didn't how to do it. He left cigarette butts in my drive way which was gross.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
3.0
punctuality
5.0

Yes, I recommend this pro
$288

SUSAN E.
02/2009
5.0
countertops
  + -1 more
They were very helpful with picking what I wanted. I am picky so I gave her a hard time when it came to choosing. When everything was chosen the price was good. They have a lot of brands. She didn't try to sell me the most expensive product. She told me that two different kinds were actually the same except for the brand name. She was very up front and honest. The installation team did an excellent job. They were punctual, did an excellent job and cleaned up after themselves.
Description of Work: They helped me pick out and installed countertops.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
2.0
punctuality
5.0

Yes, I recommend this pro

BARBARA L.
10/2008
4.0
countertops
  + -1 more
This is a great company to use if you know what you want. Their price was comparable to the big box stores but thought the smaller company would give better customer service. That's not how it worked. Took a while and you never knew just where you were in the process. Had picked up countertops chips from a big box store. They do not make much margin on laminate so they will not measure in the evenings or anything like that. You are on their schedule. Still, they did a great job. The countertops are beautiful. The backsplash was not as high as the old ones so some painting had to be done, but Bill McDaniel, the installer, is a pro and he made sure everything was just right. Very happy with how they look.
Description of Work: They took out the old kitchen countertops and installed new laminate counters, including a new faucet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$1,850

Arlene D.
06/2007
4.0
countertops
  + -1 more
They did a good job!
Description of Work: They installed quartz countertops in our kitchen. They also put in a back splash.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

rennie G.
01/2007
5.0
countertops
  + -1 more
They did an excellent job.
Description of Work: They installed a kitchen and sink for us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

CAROL F.
09/2006
2.0
countertops
  + -1 more
A comedy of errors. The morning of our install as we waited for FDC to arrive, we received a call that they had accepted delivery awhile ago of the wrong color sink and that it would take 1-2 weeks to replace. A day off work was wasted. The replacement sink had a crack in it, which they installed anyway saying they would replace it later. Two addt'l sinks arrived with cracks. FDC finally installed a good sink, but when tearing apart our kitchen countertops to get the sink replaced, the countertops didn't go back on with the same seamless look that we paid a large premium for. The plumber they assigned to our install job scraped/dinged a new expensive appliance in the course of removing our old sink, and FDC said they aren't responsible for their subcontractors and that I'd need to deal with it. (This same plumber also backed out of our driveway and knocked our mailbox of its post, throwing nailed-down house numbers into the street. He was to put it kindly a bull in a china closet).
Description of Work: Installed quartz a countertop and granite composite sink in kitchen, also removed an old countertop and sink.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
4.0
punctuality
2.0

$5,500.26

JOHN T.
03/2006
1.0
countertops
  + -1 more
Would not try to do business with them again since they didn't care about my business in the first place.
Description of Work: Sent them an e-mail several weeks ago requesting that someone come out to measure for new countertops and give me an estimate. No one ever responded.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


BRIAN R.
02/2006
5.0
countertops
  + -1 more
Everyone at this company was very professional & helpful in the selection of countertop material. Their prices were very competitive. The installation went very smoothly.
Description of Work: They installed quartz countertops in the kitchen & Corian countertops in the master bath.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

ANNA K.
07/2005
5.0
countertops
  + -1 more
WE FOUND THIS COMPANY THROUGH AN ADVERTISEMENT IN A LOCAL MAGAZINE AND FOUND THEM TO HAVE PRICES THAT BEAT THE COMPETITION WITH PROFESSIONAL INSTALLATION. THEY ARE THE LOCAL INSTALLERS FOR AVANZA SOLID SURFACE COUNTERTOPS AND THEREFORE WERE TRUSTED TO DO A GOOD JOB WHICH THEY DID.
Description of Work: SELECTION, DESIGN, ORDERING AND INSTALLATION OF SOLID SURFACE COUNTER TOP IN A NEW KITCHEN.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,262

    Contact information

    7660 PRODUCTION DR, Cincinnati, OH 45237

    www.solidsurfaceconcepts.com

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Countertops and Backsplashes

    FAQ

    FACTORY DIRECT COUNTERTOPS is currently rated 3.8 overall out of 5.
    FACTORY DIRECT COUNTERTOPS accepts the following forms of payment: Check,Discover,MasterCard,Visa
    Yes, FACTORY DIRECT COUNTERTOPS offers free project estimates.
    No, FACTORY DIRECT COUNTERTOPS does not offer eco-friendly accreditations.
    No, FACTORY DIRECT COUNTERTOPS does not offer a senior discount.
    No, FACTORY DIRECT COUNTERTOPS does not offer emergency services.
    No, FACTORY DIRECT COUNTERTOPS does not offer warranties.
    FACTORY DIRECT COUNTERTOPS offers the following services: SOILD SURFACE & ENGINEERED STONE COUNTERTOPS FOR KITCHEN & BATHROOM.

    Contact information

    7660 PRODUCTION DR, Cincinnati, OH 45237

    www.solidsurfaceconcepts.com