Everything But the House

everything was either very poorly made or outright fakes. Company was totally unresponsive. Either they don’t know what they’re doing or as I suspect they’re simply dishonest. This is not an auction house, this is a clip joint

Horrible. I tried to resolve the issue with EBTH and they would do nothing.

Lousy. Terrible company to deal with. Don't be fooled by those who hand their stuff over to EBTH to auction off - it's those who win and pay who are the losers...

Holy cow. These folks need a major class action against them. This is an online auction site that is extremely deceiving and unethical in my view. I found them online looking for area estate sales, and they were by far the first that came up. I got burned bigtime. The estate sale when I found the site that was closing that night was in Blue Ash 10 minutes from me (except it wasn't an estate sale it was them selling off items from their warehouse). I wanted to place bids quickly because the bids were down to the wire, so I didn't read all their "you agree to the terms of service" disclaimers which they make you click prior to placing a $2 bid and after you signed up which requires your credit card including security code. I figured the shipment terms could be worked out later since it was 10 miles away (WRONG) So I bid on some great items totaling around $70, then this week learned EBTH shipment which UPS quoted as around $20 will cost me $95. I owe them ~188 for $70 in bids. The customer service when I wanted to know the specifics of what I was paying for that cost $95 to ship this 10 minutes down the hwy took my complaint and said she would confirm that charges are accurate with the warehouse but 24 hrs later no callback.. Because she said if I don't take the shipment I would pay the $70 in goods anyway, but not the shipping charges which were more and they would keep the purchases, I asked her how long I had to make up my mind. She never answered my question. I see under terms and conditions now on their website that I have 7 days, but sorry they already charged my card for~ 180 for 70 in bids. There are other interesting things like inside an estate sale clearly with all items being pick up for free they will bury items like 2 Chinese 19th century chairs which my son bid $2 on that are oops ship only no pickup because they are actually owned by EBTH and buried in valid estate sales. Those chairs buried within another estate sale are actually being sold by EBTH. We have the winning bid of $2 (no surprise) because delivery charges are $238 for our $2 bid. If you don't take the merchandise, they will **** your account anyway per online feedback and what their customer service told me yesterday. Additionally, I notice that there are strange 5 and 6 digit bidders when you look at bid history on select items who step in to up the ante. It is only on VERY expensive items. Things worth way more than the going bid. That isn't in their terms of service though that we will be bidding against EBTH if that indeed is what is occurring. A good example of this is two very interesting lion handcut in marble pairing which I bid up to $143. They are old and probably 100 lbs each. Turns out I was bidding against a 5 digit number where my number is 13 digits. It is obviously a bot. Similar items sell for over $1000 which is probably why the bot kicked in. The pair of chairs that my son placed a $2 bid on not realizing they were going to charge $238 to ship them down the hwy 10 miles... Those exact chairs sold at 2334 USD for 6 at a Christy's auction. You better be on your toes if you deal with EBTH. Maybe you can avoid being screwed like me. Good luck!

Great-commission seemed high but easy to say if you don't have to do it yourself.

Very well. My items fetched prices from $60 to $300. EBTH keeps 40%.

Both times I've been impressed. Straight forward, easy to work with and to purchase from. Will definitely be using them again!

I had 3 issues in a row where an item was not as described. A California King sized mattress was advertised as a queen, a book was listed as a first edition, when it had previous editions listed right inside, and another item that I can't recall now. I have had previous issues as well, items poorly packaged and delivered broken. I know they are on a learning curve, and I wanted them to succeed, but it feels more and more like eBay, where buyer beware is the rule.

I didn't get the china cabinet. Several days before pickup, I contacted them to ask about the dimensions of each piece so I could make sure I'd rented the appropriate size truck. Two days later, after a response saying they'd look into it, the CSR responded saying that the top of the cabinet had been delivered to Cincinnati but the base hadn't. She offered a refund, but I asked to hold off while the base was located as I really loved the cabinet and had won at an very good price. 29 days later, I had heard nothing more from them until I contacted them to ask what the situation was. I was put off for several days. Today I get an email saying that when the base of the cabinet hadn't been shipped to Cincinnati, their Chicago branch "donated" it. Perhaps if it had been won at a higher price it would not have been "lost"? They did say they'd refund my money, but the whole experience was so bad that I cannot recommend using them.

the team assigned to actually do the sale (NOT sell the sale that person was aggressive and very pushy) were very good .The amount I paid was 35% plus 3% for credit cards .I understand that now just a few months later the fee has gone from 35 to 45 which is ridiculous . The descriptions were poor and some inaccurate and one item that i paid 7K for I got 300 for and a previous identical one sold for over 2K .I was very very disappointed. One item sold has caused huge heartache by my son-it was given to him by his deceased Dad I have tried by email to get the administrators to contact the buyer to give him /her my email address and cell phone mumber so I can see if I can buy it back and they refuse .The reason cited in privacy bu the buyer was in my home to pick the item up so my privacy was NOT honored.They have NO compassion nor customer service they only want to make money.The staff turn over is unbelievable and at $10 an hour it is appalling.

their response was essentially that there was nothing they could do, though I think there was nothing they wanted to do about it. I won an online auction of a purse by a famous designer. She committed suicide days later, sending the value of her work skyrocketing. Oops; they "lost" the purse.

Went very well at all pick up locations. Everyone always seem willing to help and are very professional.

Two items I purchased in May have been paid for but not shipped. I have inquired twice via email. To date, I have received no response from EBTH. Poor customer service has been a continuing theme with this company.

The lady that I email was very nice and my email was answered quick then she told me I myself should call fedx and find out where they were delivered and told me who signed for the delivery and I did just that and found out that it was sent back to office because of damage. Then I called to tell her what I found out and another girl answered and I found she was very short with me I tried to ask question and nothing. I was told the person would call me back. No call but did get 2 email first to again tell me I needed to call fedex and the second was to say sorry that she had read the message wrong and that they delivered to office and my refund was possessed. In the time I have been using ETBH only 3 things have been broke in shipping. Lisa Schoonover

Everything went very well overall. The photographer was a little careless with small breakable items - so watch out if you have small valuable breakable items. Other than that, they took care of everything. It was a wonderful relief to have them handle everything. My father had passed and I didn't know what to do with things that had value, but no one in the family wanted them. They sold everything, arranged for pick ups or mailed what they needed too. They cleaned up after themselves as well. I'm very grateful to have found them.

From the beginning everything went OK,but when the auction end it and time came to let people pick up their items from my house, only 2 young ladies were present in the house, I was in the area and went to my house just to see the chaos! People were dragging heavy items, furniture and not being able to handle it! Due to that my stairs, floors, walls were scratched and damaged ! House was fully remodeled and I was ready to move to live to Florida , they said that they will take care of the damage . When I got few repair estimates, they said is to expensive , once again I found handy man and repairs were done , we agreed on price and still 2 months later - I wasn't refunded! Countless texts ,phone calls and emails were exchanged between us and promises were made time to time but no results! Second- they charged me $682.50 for gemologist appraisal- which we did not agree on it , it was not in the contract and unknown to me I was charged ,after speaking to Manager it seems everything would be refunded to me but after two months still I wasn't paid for that neither ! Now they do not answer phone calls text or emails , very unprofessional and disappointing! I wish to resolve this matter as soon as possible ! Thank you !

Purchased 2 club chairs on an auction. Paid $200.00 for delivery from Lexington Ky. to Louisville Ky. approx. 80 miles. distance. Since I had purchased furniture from earlier auctions and received it the next week, I expected the same service. As of today, May 5th I still haven't' received the furniture. A week ago when I FINALLY got through to someone on the phone, I offered to send someone to pickup them up but was told I STILL HAD TO PAY THE SHIPPING FEE???? I have made countless calls and never got through to anyone, sent emails that weren't answered and left voice mail that was never returned. Glad this company is growing, but they truly have the WORST customer service I've ever encountered. I could understand their attitude if the shipping were free, then we would be at there mercy, but gouging on shipping then not telling the customer what is going on is a terrible practice. I guess they don't need my business...but they should wake up...they are really blowing it.

In a word awful.My friends home sale didn't go through at the last minute but they wouldn't delay the sale.SO now I have had to stage my home for selling. Things disappeared and have never been found despite promises from senior staff that they would look into it He felt he couldn't trust the initial staff assigned to the project-t including the manager. he had to spend countless hours finding out where his goods that were NOT for sale -had gone ,Things were put into trash that he wanted to keep .-there wasn't a system to identify what was to be sold and what was to be kept by him -the manager was never on site so the workers just did what they wanted He has a fiend-me - who has wonderful stuff but he wouldn't recommend them -as they just do what they want and seem to take what they want -to put it kindly. They have grown too quickly -and lost the good name they had -just look at this very few A's and a huge % of F's I will use Cowan's and a local auctioneer THEY still have keys to my friends home and have NEVER returned them .A dehumidifier and a list of what they found at one of their workers houses that belonged to my friend was NEVER provided as promised - The whole experience was MOST distasteful and unprofessional - I will alert the better Business Bureau

Third interaction (sale) where I have had a bad experience. This sale they made no attempts to make the item available for pick up except during very short window on one day and I was unable to pick up due to being out of town. I made numerous attempts to talk with personnel and arrange another time and they told me I would have to forfeit the item and they would donate it. It wasnt until I asked for a receipt showing the item to be donated that they agreed to bring it to the warehouse on a truck. Eventually they charged $60 to bring a small bench and suit coat from mason ohio to their warehouse near mariemont ohio. This charge is ridiculous considering it was less than 15 miles and basically one small item to load. In addition, the cost for having it brought back to the warehouse was 30% of the cost of the entire purchase price for both items. Keep in mind, I tried to work out other pick up options, they were unwilling. The sale had closed 24 hours prior and I was not able to get the item during the 12 hour window they wanted. Prior sale in August involved a car - $13,000 purchase. They misrepresented the car saying it was in good working condition. They were also completely unprepared for pick up and had no idea what needed to be done to get the car picked up from the location. They again wanted the item picked up next day, only difference was they were completely unprepared and could not work out getting someone from their office to the location to meet us. We finally got a time worked out to meet someone and the car had no gas in the tank and the representative told us the best way to drive the car since it was having a "little trouble and needed just a bit of work". We ended up finally being able to get the car started, but couldnt risk turning off the ignition for fear it wouldn't start again despite the fact that it had NO gas in the tank and needed to be filled up while running. Once back home we had to take it in immediately for work and spent an additional $3000. Completely not as advertised. I have been in the office several times when a customer comes to pick up an item and they are told it simply isnt there and they won't be getting it. Of course, the money is refunded, but what a poor way to handle that situation. In general, the attitude of staff at EBTH has taken a turn for the worse with regard to customer service. I suspect they have become too big to handle the volume and issues of increased auctions and staff are not well trained in providing service. Although they seemed helpful over a year ago when I first bought something here, they are not at all customer service oriented any longer.

They have been doing sales in my area. They had no true information. They would not give me any information. I think they are a scam. I put in a bid. They ignored my bid because I didn't put in my credit card information.

I won a lovely necklace in an auction that ended on Monday evening, Jan. 20, 2014. I did not receive an email until the second day after telling me I had won and how to pay, but I had already found the pay section on the website and also saw the hours set for pick up of items. Since I had to work that (one) day and be somewhere else that evening, I could not make the pick up time in the 5-hour window and there did not seem to be any options. I paid for shipping. This is from Cincinnati to Ft. Thomas, KY. (A friend later told me that you can make other arrangements, but I did not see that stated.) The package arrived a week later, on Jan. 27. I was surprised at such a cheap paper envelope, with only a self-stick closure. Inside, the black velvet jeweler's box was obviously broken at the hinge and inside it was a slip of paper: the description of the item, folded neatly in fourths. That was it. No necklace, no printout (The above-mentioned friend told me hers always came with a printout.). No zip-top bag to contain the contents nor any tape on the envelope flap. It is my assumption that the jeweler's box was broken in transit and the gold chain snaked its way out of the open spaces at the top of the flap. Someone probably had a very easy prize before delivery of my broken, empty package. I contacted EBTH through their website on the 27th and their zendesk contacted me. Today, 1/29, it received an email saying they were 'appalled' that this happened and that they ship their items with 'utmost care'. If this is how they ship their pieces, I'm glad I didn't get anything more expensive. My credit card is going to credit me with a stolen item, since the cost is within my claim amount with them. I love the idea of the site and was thrilled to win the necklace for my daughter's 16th birthday coming up in November. I will never be able to find another like it. I am so disgusted with the thoughtless packaging. I had also bought buttons (BUTTONS) from an eBay site that week and they came on the same day. The buttons were wrapped in tissue paper, then put into small zip-top bags, and the envelope flap was secured with the mailing label and clear packing tape. $12 worth of buttons.

Our experience picking up the bed was poor. However, after leaving a review on Angie's List, one of the partners in the company called me and addressed all my concerns. The nasty woman I experienced was the home-owner, not a full time employee of EBTH. Mike with EBTH let me know they were adjusting their policies, and not allowing home-owners to attend the sales of their property, and requiring all dogs to be locked up during those times. I greatly appreciated his response and the credit to our account. My experience picking up the bed from the rude homeowner was so poor that I have to give an overall B rating, but Mike's response was indeed an A+.

Went ok. The freight cost was taken from the total sales and I still received almost $500.00 for two pieces of furniture. There were some old electric trains that were also taken that I have not received any money for. I don't know if they sold in a group of other toys or if Everything But the House still has them. But in all fairness, I have not inquired about the trains. Everything But the House is a good resource to move items that still have resale value without the hassle of doing the work yourself. It's surprising what items are considered valuable for resale. I would use them again.

My transactions with EBTH have always gone smoothly and I have always received the items as advertised.

I am satisfied with their services.