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Empire Today®

Carpet Sales and Installation, Flooring Sales and Installation, Hardwood Flooring Sales and Installation,

About us

Empire Today®, Makes Beautiful New Floors Easy. Call 877-799-9131 for Carpet, Laminate, Hardwood, Vinyl, or Tile flooring. Empire is the easiest way to get the best value and a professional experience. Call 877-799-9131 to Schedule a FREE In-Home Estimate and samples will be brought right to your home. Get professional room measurements and an all-inclusive price estimate. We offer professional installation when you want it around your schedule. Empire’s convenient shop-at-home service and professional installation let you skip the hassles of home improvement store shopping. We carry quality name brand floors from industry leading brands. Because of our national footprint and manufacturer relationships, Empires great prices include your floor, installation, materials, and more. Empire Today is dedicated to customer satisfaction and has been a leading provider of installed home improvements and home furnishings for over 55 years. Call 877-799-9131 NOW to schedule your FREE In-Home Estimate. For more information, visit EmpireToday.com.

Business highlights

66 years of trusted experience

Services we offer

Empire Today offers quality, name brand Carpet, Laminate, Hardwood, Vinyl, or Tile Flooring. Schedule a FREE In-Home Estimate by calling 877-799-9131. Shop from the comfort of your home, get professional room measurements and an all-inclusive price estimate. Plus, we’ll professionally install around your schedule. Empire Today is dedicated to customer satisfaction and has been a leading provider of installed home improvements and home furnishings for over 55 years.

Services we don't offer

Repairs

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

2.516 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
19%
4
6%
3
13%
2
19%
1
44%


Rating CategoryRating out of 5
quality
3.4
value
3.3
professionalism
2.8
responsiveness
3.0
punctuality
2.7
Showing 1-16 of 16 reviews

Jill J.
10/2023
1.0
flooring contractor
  + -1 more
If I could give them zero stars, I would... absolutely horrible company. They subcontract out the work (our installers spoke no English and could not communicate with us at all!) so they can blame it on the installers, then won't call you back when you have an issue with your floor. My issue was one broken board, they refuse to send someone out to even look at it and have determined that we broke it. It's Lvp flooring, supposed to be durable... it's only 2.5 years old and looks worn and broken. DON'T USE THEM!! Unprofessional, use subpar contractors, and low quality product that won't hold up!
Description of Work: New floor throughout main floor of residential home

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$6,000

Daniela T.
09/2016
1.0
carpet installation
  + -1 more
The sales person was ok, but after it the whole process was a nightmare. Decided to go with Empire because they said they can do the installation the same week or next week. However the installation was scheduled for the same week, but when they called me in the morning they said that the carpet wasn't on the truck....fast forward 3 installation scheduled with no carpet on the truck. And after I made so many calls, they figured it out that the carpet was out of stock, so they scheduled my installation 10 day after it. Well, the carpet was on the truck the 4 th installation, but the installers didn't feel like doing the work. They said they will go to Home Depot to buy glue, and never came back. The fifth installation the carpet was installed. They are disorganized unethical and completely misleading, I will never use Empire Today or refer to any of my friends.
Description of Work: Installed new carpet in basement

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$2,526

Mysti H.
07/2016
1.0
carpet installation
  + -1 more
unknown
Description of Work: It has been over 4 weeks and a three day is still not completed. They are repeatedly rescheduled and canceled appointments.
Rating CategoryRating out of 5

Angela K.
09/2015
5.0
flooring contractor, carpet installation
  + 0 more
unknown
Description of Work: Date of service- 12-1-14.
Rating CategoryRating out of 5
Yes, I recommend this pro

Ed M.
06/2015
1.0
carpet installation, flooring contractor
  + 0 more
Salesman "Rob" came to my home to provide an estimate. I was on "high alert" due to what turned out to be a high pressure sales pitch and the potential for a salesman coming to your home to take advantage of you. I made a few minor attempts at checking out Empire (like searching Angieslist). I wish I'd have looked at the BBB reports, sooner (TONS of complaints about them there). Rob seemed very nice. He had an answer for everything. Even though the sale was supposed to be 50 % off everything, the price turned out to be slightly higher than what I would have paid for a top of the line carpet at Home Depot. I liked Rob and he seemed sincere and he was there and my time is valuable, so I negotiated the price a little with him and signed the paperwork. Rob insisted on giving me his contact information and encouraged me to recommend him, text him and call him if I needed or wanted to. Appointment day came and everything went as predicted. The installer was good and close to on-time. The installers had another job to finish so they dropped one guy off at 10am and came back with the rest of the crew at about noon. It took them until 6pm to finish 1000 sq. ft. (one large room and a straight flight of stairs). There was a small area at the top of the steps where two doors converged (about 3ft x 3ft). The carpet I selected was too tall to go in here without requiring the doors to be cut down and they were both exterior doors, so the jambs would have to be raised as well. The installer suggested that I choose a different flooring for that area. He left for the day and insisted I sign the paperwork. He told me I would be "high priority" and someone would contact me on Monday (this was Saturday). The installation occurred on 5/16. I had not heard from anyone by 5/27. I corresponded with Rob, the sales person about 5 times until I finally got a call from dispatch on 5/29. Rob was responsive but I was not getting the call-back that he was promising me after the first contact. Dispatch set me up with an appt for 6/6 to finish the work. I didn't hear from anyone on 6/6, so I called the 800 number (at around 10am) and the staff there were responsive. They confirmed that I had an appt scheduled for that day. I still had not heard from anyone by around 4pm, so I called the 800 number again. They were responsive again and this time, told me that all of the detail for my appt. was blank and no installer was assigned. They told me again that I would be considered a high priority resolution and "dispatch" would contact me on Monday. I gave them until Tuesday morning and then I contacted Rob, the salesman again. He stopped responding to my text messages. I called the 800 number and was setup with another appt. for Wed. evening. Wednesday evening came and went. Called the 800 number again and they set me up with an appt for Thursday evening. Crystal "guaranteed me" someone would show up this time. They did not. I setup an appt. for Saturday. No show. This time, when I called the 800 number, they connected me directly to the Dayton office (dispatch). Dispatch told me how busy they were and they couldn't fit me in until Tuesday evening. Finally, they showed Tuesday evening and finished the job. Ultimately, the salesperson became unresponsive. I found TONS of negative reviews on the BBB regarding Empire. While they did finally resolve the issues to my satisfaction, it took 4 broken appointments to get there. The disconnect between the "customer service department", the sales person, and dispatch is HUGE. While everyone was pleasant and professional when spoken to, there have to be a ton of better options available. Avoid Empire Today. There are other providers on Angies List that, I'm sure, are better options.
Description of Work: I contacted Empire Today by phone after I saw a TV ad claiming half off all services.

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
3.0
responsiveness
2.0
punctuality
1.0

$3,500

Chris M.
10/2014
5.0
flooring contractor, carpet installation
  + 0 more
The installation team was excellent. They drove up in an unmarked van so I was a little leery but they were fantastic to work with. They did a really good job. They followed up with me after the installation to make sure I was satisfied with work.
Description of Work: They installed carpet in two rooms in my father’s house.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,900

Response from Empire Today®
Thank you for taking the time to share your experience. We’re thrilled that we were able to exceed your expectations and that your installation went so smoothly. Enjoy the new look and feel of your home! Jeanette Ramey, National Customer Service Manager

Rob P.
04/2014
4.0
flooring contractor
  + -1 more
It went fairly well. The pricing was good. The installation was not perfect. The installers were polite but not thorough.
Description of Work: I used them to put in vinyl flooring.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$2,200

Response from Empire Today®
Thank you for taking the time to share your experience with us. While we’re glad that you enjoyed your experience overall, we want our customers to be satisfied with all aspects of working with us. Please don’t hesitate to contact us if you would like to discuss your installation in more detail. You can reach us at 888-588-2315 x4195 or customersupport@empiretoday.com. Thank you. Jeanette Ramey, National Customer Service Manager

Kyle Z.
08/2013
1.0
carpet installation
  + -1 more
While we were looking at the carpeting he didn't ask about our budget or anything around that, he just broke out the good, better and best carpets and proceeded to tell us how great the best carpet was. When I told him our budget he literally acted as if he had a heart attack! Then told us that we were about to get real and that his quote would be much higher then our budget, but no one would come in lower with similar products. He never even thought to ask if we wanted to see less expensive carpet. I've since called other carpet providers and realized that our budget (based on materials and labor we saw at Lowes) wasn't out of range. Our entire house is 1600 sq feet, his quote was about 8.43 a sq foot. We could have all hardwood at that point. This quote was also including their buy 1 room get 2 free. We will not use them now or ever and encourage everyone we know to not use them.
Description of Work: They provided a free in home estimate for us for 10 rooms of flooring. Three being laminate and the rest carpet. Removing the old carpet and disposing of it.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0

$13,500

Response from Empire Today®
It’s disappointing that our pricing did not meet your expectations. Because we are a full-service company, our pricing is all inclusive and covers product costs, installation labor, and any additional requested services. We also offer a price match guarantee. We would like to learn more about your concerns with your sales appointment and explain our pricing in more detail, and we will be following up with you soon. If you have any questions, you can also reach us at 888-588-2315 x4195 or customersupport@empiretoday.com. Thank you. Rebekah Clerk, National Customer Service Manager

Donna R S.
05/2013
2.0
carpet installation
  + -1 more
I called the company to ask questions and get some information. When I finally got thru to a person who was apparently an operator it seemed as if she had a scripted response to set up an appointment. When I attempted to ask questions it threw her for a loop. After this phone call I checked with the BBB and decided not to pursue this company.
Description of Work: No services were performed as we did not end up using this company.

Rating CategoryRating out of 5
professionalism
2.0
responsiveness
2.0


Response from Empire Today®
Thank you for making us aware of your concerns. We never want our customers to be disappointed in the service they receive, and we would be happy to speak with you and answer any questions that you may still have. Please call us at 888-588-2315 x4195 or email your contact information to customersupport@empiretoday.com, and we will follow up with you. Thank you. Rebekah Clerk, National Customer Service Manager

CLIFF H.
12/2012
2.0
hardwood floor
  + -1 more
The installation process was a nightmare. With the exception of the lead installer the rest of the installation team was incompetent. They were unprofessional and lacked the equipment necessary to do the job in the proper manner. Over the five day installation process we encountered late arrivals, equipment malfunctions, early exits, numerous promises that were not kept, and damage in our kitchen as a result of the poor training of the crew.
Description of Work: Installation of hardwood flooring in 5 rooms plus hallway and entry foyer

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
3.0
punctuality
2.0

$14,500

Response from Empire Today®
It’s disappointing that your installation experience did not live up to your expectations. Your situation is not what we expect for our customers, as we always want them to be completely satisfied with the work that this done in their homes. We understand that we’ve been in contact with you regarding the issues that occurred during your installation, and we will be following up again shortly to ensure that everything has been resolved to your satisfaction. Please also feel free to contact us with additional questions or concerns at 888-588-2315 x4195 or customersupport@empiretoday.com. Thank you. Rebekah Clerk, National Customer Service Manager

Jacob S.
10/2011
1.0
carpet installation, flooring contractor
  + 0 more
First off, the sales agent who was coming out to give the "in home estimate" called and explained that he had been overbooked for that day and wasn't sure when he would get to us. He ended up getting there on a schedule between 9am to 11am around 10:55am. Then he was very pushy on the phone and demanded that we be ready to do business. Once he showed up he began measuring the house for carpet installation. The house needed carpeted, the entire downstairs and upstairs excluding bathrooms. He got halfway through measuring and mentioned "Are you guys ready to do business, ready to sign the check when I get done measuring?" We mentioned to him "No we are not ready to sign any checks we were just interested in the free in home estimate so we know how much we need to spend to get it carpeted". Upon hearing this the salesman let his tape measure slam shut, picked up his writing tablet and said "that's all I needed to know, no need in you all wasting my time" and proceeded to exit the house with a negative attitude. He got in his car and left without saying anything else. Needless to say we did not get our free in home estimate. As a result I would not recommend them for any type of flooring installation because you don't get a quote they want to pressure you into purchasing their services immediately or they are not worried about bothering with you or your quote.
Description of Work: We were not able to spend any money at all, which I am glad about. We were looking to get a free in home estimate for carpet installation.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Empire Today®
We’re sorry you weren’t happy with your experience. We’ve attempted to reach out to you recently to discuss this with you and address your concerns. If you’re interested in speaking with us further, please feel free to call us back at 888-588-2315 x4195 or email us at customersupport@empiretoday.com. Rebekah Clerk, National Customer Service Manager

Donna B.
04/2011
1.0
carpet installation
  + -1 more
They are awful. They don't have set price on anything, you have to bid, which I did not like. The carpet was not good quality, and I feel like I'm walking on the floor, you can't feel the padding. I don't recommend them to anyone.
Description of Work: They installed carpet in two bedrooms.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$2,000

Maureen M.
01/2009
3.0
carpet installation
  + -1 more
I got a discount of $600 because the of the huge delay in getting my order delivered, twice. They were apologetic. We were able to speak with someone who was able to track the order and he insured that it would come, the third time. They were able to get the carpet and it took the crew of three only 3 hours to remove the carpet and furniture and install the new carpet. They do not call you to verify the installation date or time.
Description of Work: We had them install carpet and padding in two rooms and a staircase.

Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
4.0
responsiveness
3.0
punctuality
1.0

$1,300

MARGARET R.
10/2007
5.0
carpet installation
  + -1 more
Brought samples to the house, so I didn't have to worry about going anywhere. They made everything easy. 3 days from ordering to installation. They were very neat about everything. Workman were so nice!
Description of Work: Put in some inexpensive carpet for me.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,800

ESTHER L.
03/2007
3.0
flooring contractor
  + -1 more
We were getting quotes from 3 companies. We have not chosen one yet but it would not be this one due to cost. When I called it was answered from a central site in Chicago. The receptionist was very polite and set up the appointment with one of their local offices. The sales representative arrived on time and brought samples in with him to show. He took measurements, discussed some concerns and gave me a verbal quote - nothing in writing. He said when we decide he would come back out and write a contract. I asked if he would be present when it would be installed. He said no, that a different crew took care of that. He did give me a card with his local phone number and local office on it. However, when compared to another company that we have used previously for floor refinishing, the quote was much higher.
Description of Work: We asked for a quote to tear out the old wood floor in the kitchen, front foyer, and the carpet in the family room and to replace it all with hardwood or laminate.

Rating CategoryRating out of 5
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$7,000

Response from Empire Today®
THANK YOU FOR BRINGING THIS TO OUR ATTENTION. TOTAL CUSTOMER SATISFACTION IS IMPORTANT TO US HERE AT EMPIRE TODAY. WE TAKE CUSTOMER FEEDBACK VERY SERIOUSLY AND WE ARE ALWAYS STRIVING TO IMPROVE THE CUSTOMER’S EXPERIENCE. WE HAVE REVIEWED YOUR POSTING AND ARE CURRENTLY RESEARCHING THIS MATTER. YOU WILL BE CONTACTED WITHIN 24 HOURS TO ADDRESS YOUR CONCERNS IN FULL DETAIL.

JAYME K.
10/2006
2.0
flooring contractor
  + -1 more
Was told by salesman entire operation would take no longer than 8 hours. Apparently hours were not consecutive, possibly because the installers only worked until noon each day for three days. The installers were unprepared, lacked certain materials, and complained about the job site. Apparently there was miscommunication between sales and operations FOR THREE DAYS. The end result is rather shabby looking. I chose this company because I wanted a fast and tidy flooring solution. They did not deliver. Recommend AVOIDANCE. DO NOT USE THIS COMPANY.
Description of Work: Installed laminate tile in basement utility room and in bathroom. Removed vinyl tiling (the adhesive was old; the tiles could be lifted by hand) and hauled away. Installed (glued!) a plastic cove molding because installers lacked the skills to install laminate base in masonry.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

$3,700

Response from Empire Today®
THANK YOU FOR BRINGING THIS TO OUR ATTENTION. TOTAL CUSTOMER SATISFACTION IS IMPORTANT TO US HERE AT EMPIRE TODAY. WE TAKE CUSTOMER FEEDBACK VERY SERIOUSLY AND WE ARE ALWAYS STRIVING TO IMPROVE THE CUSTOMER’S EXPERIENCE. WE HAVE REVIEWED YOUR POSTING AND ARE CURRENTLY RESEARCHING THIS MATTER. YOU WILL BE CONTACTED WITHIN 24 HOURS TO ADDRESS YOUR CONCERNS IN FULL DETAIL.


    Service hours

    Sunday:
    Open All Day
    Monday:
    Open All Day
    Tuesday:
    Open All Day
    Wednesday:
    Open All Day
    Thursday:
    Open All Day
    Friday:
    Open All Day
    Saturday:
    Open All Day

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Carpet Sales and Installation,
    Flooring Sales and Installation,
    Hardwood Flooring Sales and Installation,
    Window Treatments,
    Air Duct Cleaning,
    Ceramic Tile

    FAQ

    Empire Today® is currently rated 2.5 overall out of 5.

    Sunday: Open All Day

    Monday: Open All Day

    Tuesday: Open All Day

    Wednesday: Open All Day

    Thursday: Open All Day

    Friday: Open All Day

    Saturday: Open All Day

    Empire Today® accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, Empire Today® offers free project estimates.
    No, Empire Today® does not offer eco-friendly accreditations.
    No, Empire Today® does not offer a senior discount.
    No, Empire Today® does not offer emergency services.
    Yes, Empire Today® offers warranties.
    Empire Today® offers the following services: Empire Today offers quality, name brand Carpet, Laminate, Hardwood, Vinyl, or Tile Flooring. Schedule a FREE In-Home Estimate by calling 877-799-9131. Shop from the comfort of your home, get professional room measurements and an all-inclusive price estimate. Plus, we’ll professionally install around your schedule. Empire Today is dedicated to customer satisfaction and has been a leading provider of installed home improvements and home furnishings for over 55 years.
    Repairs

    Service hours

    Sunday:
    Open All Day
    Monday:
    Open All Day
    Tuesday:
    Open All Day
    Wednesday:
    Open All Day
    Thursday:
    Open All Day
    Friday:
    Open All Day
    Saturday:
    Open All Day