Economy Moving & Storage

Everything went smoothly. Amy really worked with me to get me the price and date my family needed to move. Curt and Michael showed up on time and went right to work. They were professional and took good care of our belongings. It was a 90 degree day and they worked diligently to get our move completed. Everything was in good shape when it was unpacked and places in our new house. I will recommend Economy Moving to any of my family and friends that need a moving company in the future.

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Everything went perfectly. We had 4 guys and they were all extremely polite and friendly and it was very clear that they knew what they were doing and cared about doing a great job. They were efficient and the actual time came in below the quoted time, despite a thunderstorm while they were moving everything into the new place. They took great care to protect each item as well as the floors and walls of both locations. They also checked on the exact location we wanted each piece and made sure we were satisfied with everything before they left. I would definitely use them again and this was so easy that I may consider hiring them to unpack a POD now instead of doing it myself in a few weeks.

We called them last minute and they came out and completed the move for us. They were absolutely great! The main guy he was really awesome. They were very friendly and willing to help and our move was a large move and they handled everything at the last minute.

We have lived in the same 7 bedroom house for 37 years, and were moving into a 2 bedroom condo! We have a lot of antiques and family pieces that we were very concerned about transporting, but our moving team took extra precautions with our furniture, wrapping each item with blankets and/or shrink wrap to assure their safety. We had some appliance "shuffles" to do and our movers were very accommodating in helping us with this. Dillon, Brandon, and Curtis were courteous, prompt, respectful, and hardworking. Our move estimate was much less, but we were happy to pay extra for the time it took to wrap each piece to prevent damage, and also extra time was needed to move some appliances that we were "shifting" to our daughter and trading between the new and old house. Their price was reasonable for the 10.5 hours they worked. There was no down time, they worked steadily, with maybe 2 or 3 5-minute breaks. They kept us informed each step of the way, and they were very invested in the move, interested in making sure we were happy each step of the way. I couldn't recommend them more highly. Jennifer, the scheduler, was also helpful and pleasant to work with.

Curt and Sam arrived well within the arrival window they had given us, between 8:00 and 9:00 a.m. They called as they were getting ready to head our way to make sure we were ready for them. They arranged the furniture in the truck so expertly that they were able to add a few items that we had intended to move ourselves. When they placed the furniture in our storage unit, they once again arranged it so nicely that there was enough space left in our storage unit for most of what was left in our house. This was fabulous because it meant very little of it had to go to our temporary home with us! I can't say enough good things about these two young men. They were both pleasant and willing to answer questions without being overly talkative to the point of wasting time. Critical when you're paying by the hour! Moving is stressful enough without worrying about your movers. We will need to move again in a few weeks when our house is complete. As soon as we have a move in date, I will be calling to schedule Economy Moving & Storage again. We know they will do a good job for us!

I was told they would be there between 8 and 9 am. They called around 8:45 and advised they were on their way. The move went smoothly. The gentlemen were very professional and took EXTRA care of my things. They took extra care to put blankets up where they thought the furniture might hit (ex: doors, corners, floors etc...) They made sure all the furniture was wrapped in blankets. They took apart my bed and kitchen table and reassembled them at the new location. This extra care did add a few minutes to my time but was very well worth the little extra money, besides, the price I was charged was around $20 an hour under any other company. I also had them remove the washer and dryer at the new location and put mine in. They then took a load to a storage unit for me as well. I would HIGHLY recommend them and I will DEFINETELY use them again if I ever decide to move again.

Excellent

The move began over an hour later than they scheduled. We were contacted by phone 15 minutes after they were supposed to be at our home telling us they were running late and would be there over an hour after the originally scheduled time. When they arrived they got right to work and worked relatively quickly for several hours. We realized about 5 hours into the move that the original estimate was sorely inadequate. They informed us that the truck sent was not large enough to hold our belongings, so they would need to return to their facility, unload the truck and return to load the rest. They returned 3 hours later and began rushing to load the truck. At this point boxes were dropped and things were tossed (literally) into the truck. Our original estimate was 6-8 hours and $950. 11 hours after they arrived at our home we were handed the bill that was over $1600! My husband gave them his credit card to run over the phone, and was told the 4th time they ran it that it was not a good card. My husband called Visa and was told that they were not entering in the number correctly. The fifth time they ran the card it was finally accepted. At this point we realize that we were charged for the 3 hours it took them to return to their facility and then return to our home because they sent a truck that was too small. I contacted the office to discuss the problematic estimate, but also to ask why we were charged for their transportation time that was a result of their error. We were told that we had more things than they had assumed so the move took longer than they could have estimated and they didn't realize they needed to send 2 trucks. This was frustrating since I had completed with the admin Jennifer their inventory so that she could estimate more accurately the time and cost of the move. When they were contacted to move the belongings out of their storage facility into our new home, they were easy to schedule with, but then called to move the time from the morning (9am) to the afternoon (12:30). This was frustrating as we have small children and would have liked the extra time to settle in before they needed to be put to bed. They arrived on time for the second move and again quickly got to work. We started seeing problems with this move early on. They were rushing and dropping many boxes. When my husband attempted to suggest ways to move things he was told that they were the experts and they knew what they were doing. Soon after that they folded a $1200 king size mattress the wrong way, had one of the men sit on it and strapped it down to carry upstairs. The move back in was supposed to be faster than the move out, and still ended up taking 8 hours and they AGAIN erroneously entered my husband's credit card information several times. I will add here that it was the hottest day of the year and I am sure that impacts the men who are doing the physical labor. It is frustrating, though, to watch as they overload dollies and drop boxes of your belongings off the truck ramp. When the process was over we were missing a dining room chair and had been told by the mattress manufacturer that the mattress was ruined. When I asked the supervisor on the move about this he first told me that I had told him to fold it that way, and when confronted with the fact that that was not true, said they had to fold it to get it up the stairs. When I explained that they had done so incorrectly, and therefore ruined the mattress he said there's no way they can know how to fold every mattress. This was ironic since this is the same individual who had told my husband early in the day that they "were the professionals." When I asked the process to have our damaged items replaced I was told that we would have to take them to court. After opening the boxes we found 3 broken glasses, a broken wall hanging, broken plates and they had severely scratched up the dining room table, my son's bed, scraped 3 walls multiple times and the ceiling 5 times. We contacted the office to let them know that there were problems and were told that she would have to talk with the owner, Antonio, before anything could be done and that she would call us back. 3 calls/messages later, we had still not been contacted. We were, however, contacted to say they had misbilled and needed an additional $200. During this call my husband brought up the fact that we had issues that needed resolved and a time was set for the owner to come to the house. The first appointment was a no show/no call. We were not contacted by the office or the owner to tell us he would not be coming and had to contact the office AGAIN to reschedule. This time the owner did show and told us that they are only liable for $0.60/lb on anything they damage. This was a HUGE shock for me since I had specifically asked the admin for confirmation that if they damage or destroy something that the items would be replaced. I had specifically asked this b/c we have a very large and expensive armoire that we were particularly worried about and wanted to know we were protected. I was assured this was the case. Upon being told this the owner called the admin on his phone and handed the phone to me! When I reminded her of the conversation and the armoire specifically, she stated she would never have said that and that industry standard was $0.60/lb. I shared with him that during a family move a mover had lost a card table and chairs and that the mover purchased a new set to replace the lost set and was told that is not industry standard, that we should have been given $0.60/lb for the set. The owner said he would write us a $200 check for the mattress and that he was very sorry there was nothing he could do about the dining room chair they had lost. BE VERY CAREFUL when looking for a mover and take the time to go over the inventory. It was late, we were being charged $110/hr and we were handed a 5 page document that was the inventory of our home. Hindsight, I should have taken the documents and gone over it room by room to see that they had not left anything off and identified that the $0.60/lb meant that they were not truly responsible for anything they destroy. I am a small business owner and like to send business to other SBO's when I can. After this, I will never use a small mover and will go with a large company that will hopefully be more responsive, professional and responsible for their employees.

,See above.

They did a good job. They were very friendly and helpful. They actually did get lost, but even with getting lost they were only 20 minutes late. I would use them again in the future.