Down To Earth Cleaning LLP

Great! They always do a nice job and are very reliable. This time they did an additional deep clean for not a lot more than usual rate. Julie and Kaitlin are very professional and easy to work with.

I have a home that I rent out so I need reliable people to clean it, especially when I am out of town. When I first started using Julie, she was with the House Guy and then went out on her own. Her prices went up by $10 which means I was paying $25 an hour at the end. She increased the prices and I was not informed as it was not indicated on the invoices when I would actually get one. The work was good with a few issues along the way, however, as her company expanded, the quality of the work went down hill. I would not have any problem paying $25 an hour if the work was justified. The cleaning crew went from 2 that clean at a time to 3 at times which means they do not have enough time to get the sheets and towels dry and leave them in the dryer. This has been a long standing problem as they rush to get the house clean and want to get out and on to the next home. This last cleaning as are most of my cleanings are 4 hours of work but they complete it in sometimes less than 2 hours since 2 or 3 people are cleaning at a time. This is why they do not have time to wait for the linens and towels to dry and leave them in the dryer. I had to explain many times to her that I cannot have towels and sheets left in the dryer as this is a rental and if I am paying for 4 hours of cleaning that they should at least not leave until the linens and towels are put away. I even have back ups of both. I had someone look at the property while they were there and Julie told me that the reason they were not put away and left in the dryer was because she had to show the people the house, which I did not ask her to do, and that I was lucky that she even came because it has been bad weather and they almost did not make it up the hill, and that my dryer did not work, yet the sheets and towels were dry in the dryer and the dryer is working fine for me and my last tenant. The other excuse was that my tenants did not start a load of wash so they ran out of time. I asked if this was going to be an on going problem with the sheets or should I find someone else, she told me to find someone else. I talked to her on the phone as well and had to ask her to keep her voice down and she insinuated that I am picky and that I always seem to have a problem. Asking to have towels and liens removed from the dryer before they leave I do not think is asking to much. I would let them know a few things that were missed at times like the inside of the refrigerator and fireplace but I tell them nicely and just a reminder to be aware of for next time. But I explained to her that I get reviews on my rental website so if the house is not in good shape, and people come into my house to rent, and have to fold towels and linens and the place has a few missed spots then it affects my business and is very unprofessional. The work that is done is good, but some things over looked at times so it is best that if you use this company that you are in town and even better yet, able to be there during the cleaning to make sure things are not over looked. And if you have rental properties this is def not the cleaning service that you will want to use unless you are OK with your tenants folding the sheets and towels from your previous tenant. I manage 5 properties in Florida and the service that I use there have no problems getting the house in order in 2 hours with 2 people working and one of the homes has 3 bedrooms. I am actually sorry to have to write this review as at one time she did great work when working for the House Guy. So I am very disappointed about this, how this situation was handled and the lack of professionalism.

They didn't even move the stuff on top of my armoire, just dusted around it. There was still cobwebs above my cabinet and dust remained on the light above my table. I wanted someone to clean what I could not reach. I could have done what they did. One of the girls started cleaning the microwave which I told her I was replacing so she didn't need to clean it, but she cleaned it anyways and wasted time. I didn't expect to have to pay an additional $120 on top of the estimate. I would never use them again and would hate for anyone else to get stuck with them.

Great service, great price and great crew using green products. We love Julie!

They clean our home - do a great job, are attentive to details, do what we need done and very nice people! Highly recommended!!