DL Appliance

I had excellent service with this company. My dryer was broken, and he had come out soo quickly to repair. The heating element needed to be replaced. He ordered the part and it was there in 2 days. He came back out as soon as he received it, and everything has been working wonderful since then. I would recommend him to anyone!!

He came out and took dryer apart said we needed a new belt which we agreed to also said he would replace the sensor. When he finished he told my husband the dryer was working and the sensor was replaced and the light was off. My husband paid him with a $170.00 check. Which he cashed. About three days later I loaded the dryer and started it and after about 5 minutes into the drying the sensor light came on and has continued to come on every load since. We called him back and he said he would be back to check and never showed up. We tried to leave messages but never heard back. Today I got a call from him asking if I had requested a repair service. It seemed as though he thought I was a new client wanting a new repair service. When I told him who I was and that I needed him to repair our dryer from his last call with us or refund our money his reply was he was unhappy with us because we had given him a bad review and he didn't think he wanted to work with us. Which we hadn't given any review at that point. We were still waiting to hear from him. There was a lot of back and forth and he finally said he didn't feel like he wanted to fix the problem even though he said his work was good for 30 days. He didn't want to work with me because I told him he was being dishonest by not repairing the problem that we called him for in the first place and paid him for. It got a little heated after that and we unfortunately still have a broken dryer and are out $170.00. My feeling is he never had any intention of getting in touch with us and fixing the problem. This has been going on since March 16, 2019. Will mark this company down in my book as never use again and tell as many people as I can not to risk their money or time with this company.