Cullen Electric Inc

I was impressed. We moved our washer & dryer downstairs. They knew exactly what to do per the code, added new switches in my circuit breaker panel, and ran the electrical lines (one outlet for washer, one 4-prong for dryer).

See write up above. Went well overall.

I have never met a company as professional, prompt and honest as Cullen. From the start Andy was so prompt and even during the holidays responded to my request. Rodney the installer was top notch and a great example of what this company stands for. I am going to use Cullen for ANY electrical need in my new home going forward. I am so impressed on this process from start to finish. No loose ends and this company is solid and don't overcharge.

Excellent - I had 4 different electricians come through and they were all very polite and professional. Work was completed without cutting corners and the outcome was very clean and professional looking.

Very pleased with the work. Nice and neat, and just what we wanted. We were told they would arrive between 7-8am, and they arrived around 7:40. We hadn't had a prior quote, so Rodney quoted the job at $410 which seemed reasonable. They went for parts, and returned spending right at 2 hours completing the job. The only prior outlet in the garage was from the 50's, so couldn't really run anything that pulled amperage on that outlet. We now have a 240V for the heater which arrives tomorrow, plus 4 110's with a GFCI. Chest freezer has been relocated to the garage. We've been talking about needing to do this for over a year. Very pleased with the end result.

I had called another company, which acted as if my concerns of safety and need for power in my home were a major inconvenience and which started the conversation with how very expensive this type of emergency service was going to be, requiring their people to have to work after hours. So, I called Cullen Electric and was treated much differently. The woman who answered the phone was sympathetic to my concerns, listened patiently and then got Andrew on the phone to answer my specific questions about safety first. Lili and Tyler came out to assess the situation that afternoon. They were both prompt and very nice to work with. Lili expressed concern for my situation, made sure that I had safe power (dry breakers) for the necessities for the evening and immediately ordered all the parts necessary for complete service replacement for the next day. She and Tyler returned at the agreed upon time the next morning and made short order of replacing all the water damaged parts from the roof to the basement. They were clean, tidy and professional - worried about protecting my home, carpeting and pets. After discussing the cost of the service replacement with others, it seems the price was close to what others have had to pay - it was just an unexpected expense to me. However, it is worth it considering the urgency of my situation and the confidence Cullen Electric instilled in me with their courteous and very prompt service.

I originally contacted Cullen Electric Inc. to install two ceiling fans and an outside electric receptacle. I was very specific during the phone call that the ceiling fans were a new installation that would require the electrician to install an electrical junction box in the ceiling. I was quoted a price of $99 for a service call plus an additional $119 per hour for the work which I agreed to and was pleased when the receptionist advised she was able to get me on the schedule for around noon the next day. She noted that he electrician would call me about a half hour before arrival. I should have realized my error in hiring Cullen Electric when two of their employees, Paco and Angel, arrived at my house unannounced at 11:30 p.m. at which time Paco proceeded to explain he was there to replace two ceiling fans. After advising Paco that was not the work I ordered, I walked him and Angel through the needed work during which I noted the two ceiling fans were for two upstairs bedrooms and had remote controls therefore did not require a wall switch. Paco stated he needed to send Angel to Lowe’s to obtain some supplies. At this point, I should have cancelled the work order and sent Paco packing because it was obvious he was in over his head. Unfortunately, after contacting the owner of Cullen Electric and receiving reassurances that Paco was qualified to complete the work, I agreed to allow him to proceed. What a bad decision. After approximately a half hour, I heard Paco cutting drywall with a handsaw. When I went to see what he was cutting, I discovered he had cut a hole in the bedroom wall directly above another wall switch. After strongly expressing my displeasure at the location of the wall switch (above an already installed switch) and noting the ceiling fans worked by remote, Paco claimed the switch was required by code. I again noted the location did not meet with my approval and should have been discussed with me before cutting any drywall. It may be hard to believe but things actually went downhill from there. It would take me pages to describe all the poor workmanship I observed over the next three hours. To say Paco and Angel boarded on a joke would be an understatement. They finally finished the install shortly after 3:00 pm and I use the word “install” very liberally. Watching them work during those 3 hours was the most painful experience of my life. Paco and Angel obviously had never installed a ceiling fan before and quite frankly were the two most unprofessional workers I have ever met. When they finished, I discovered the wall switch does absolutely nothing. It does not turn the fan or its light off or on. It just sits there to cover up Paco’s mistake of cutting into the drywall in the first place. To make matters worse, the fan does not sit flush to the ceiling and as a result, the fixture shakes when the fan is on. I asked them to leave without requesting they fix their poor workmanship because quite frankly it was obvious they did not know what they were doing and would be incapable of fixing their errors. I was scared they would make matters worse by doing more damage. When they departed, they left insulation from the attic and other debris on the floor which I had to clean up along with dirty hand prints on the ceiling which will require re-painting. In a nutshell, I would not re-hire Cullen Electric and would strongly recommend that any Angie List members find another electrical contractor for any projects they have. It should be noted that Cullen only billed my $179 for the work but unfortunately I consider even that too much considering the poor quality of the work and the incompetency of their employees. I have attached photos showing the two switches one on top of the other and the over ¼ inch gap between the ceiling and the fan. I also attached pics attempting to show the handprints on the ceiling and the debris.

The work went as expected and the electricians did a great job. The wiring was moved where we wanted it and the copalum was installed where the work was done. A junction box was put in above the door to tie in the wiring to the outside wall. Since the walls in the bathroom were being remodeled I told the electricians just to cut wholes where needed in the drywall instead of going through R60 attic insulation and fishing it down that way. The wholes were at a minimum and easily repaired later. The project began with a call from Andy Cullen and another gentleman coming out to look at the job before giving the bid. This was a selling point for us considering other companies did not offer that level of service. From the initial call to the job bid, to the electricians who did the work it was a positive experience. We highly recommend Cullen Electric and appreciate their professional level of service.

The electrician was on time. They sent their best troubleshooter to our job since the outlet caught fire out of the blue and was not being used at the time. She took a good look around, and determined the cause was from and old, original socket that was worn and had been under heavy load by a previous owner. She not only fixed the socket, but checked the wiring in the wall and made sure it wouldn't happen again. She ended up having to cut out bad wiring and moving the socket a few inches. She left the work area clean and neat, and did a great job communicating with us what happened with the plug. I have some additional work that needs to be done, and I will definitely hire them for my other work.

Better than we could've imagined - they managed to rewire the entire house in a week, making only about 15 small holes in the walls. We imagined this rewrite would require ripping all walls open. They communicated daily, cleaned up and were very professional. Will certainly hire again.

Excellent. Lili & Tyler were just fine.

They were early for the appointment and very professional. The work looks great, and they cleaned up any mess from the installation.

They would only come to replace the fan.

Excellent job done by everyone from the Owner (Andy) on to his employees who completed the work. The entire team was responsive to all request and treated us with respect and integrity throughout the entire project. I walked away from using this company with great respect for the services they provide their customer's. Will gladly recommend them for any electrical needs going forward.

They were very polite and got the work done quickly

Fantastic group, the most professional interactions i have ever had. Top notch owners and staff.

It was great, they were punctual, professional and quick.

Great. The work crew was very efficient and professional. Total experience was top notch.

Cullen looked at the meter and said it was fine. No repair needed. I appreciated the honesty!

They showed up on time and got straight to work on the issues I was having. Worked efficiently and cleaned up after they were done. Very please.

From the first encounter with Will to get our first quote to the final service call to fix our plugs we found that Cullen Electric was second to none in customer service, work ethics, quality workmanship and cost. Will is a very pleasant and outgoing person who instantly makes you feel comfortable. He also brought other team members Miguel and Max to complete the project. They worked very well together and they all did a good job. They arrived in the time frame specified, they worked and completed the project in a timely manner. They were careful of my possessions as they moved around my home and even in the garage. They checked their work and they cleaned up after them selves. I am just so excited to be able to have a service provider in my home that is pleasant and folks I feel like I can trust. I feel like I read about a million reviews to find this particular service provider. I hope that this review will help you with your choice. I highly recommend Cullen Electric and I will continue to use them for any and all service needs that they are capable of handling.

It went well. We did have to reschedule due to the company overbooking themselves which was fine and they offered 40$ off the srrvice call. I'm not sure that actually happened as our technician didn't mention the discount. They were able to change out the lights and did a decent job, but they replaced them with can lights (their suggestion) and the holes they cut weren't clean, you can see into the ceiling in a couple spots. And they did sweep but we were finding pieces of the ceiling around for forever because they only really half cleaned up. Would still hire again for small things but don't think I would for replacing a fixture.

The electrician was very efficient, curteous and knowledgeable. She did a great job. Would certainly hire again. Thank you!!

Excellent. Pleasant and professional. Always cleaned up at the end of the day.

The tech and trainee were on-time and were competent and friendly. When I called, the boss found out enough about the job so that the crew could bring the right parts with them. Also, I asked for an estimate to separate the GFI circuits for the outside recepticals (that sometimes fail in a driving rainstorm) from the basement recepticals that include the plug for a refrigerator. The tech looked at the work, and verified that it would require quite a bit of re-wiring. However, he noted that we have a freezer in the same area on a separate 20 amp line, and recommend that we simply add a receptical to that line for the refrigerator at very nominal cost, and completed the job while he was here.