Crane Heating & Air Conditioning Co

Unit was working prior to service and now less than 6 hours later the unit is no longer functioning. We attempted to contact Crane through their answering service but they would not return this evening and refused our request to talk to them directly.

The technician found the issue and replaced the part in a very timely manner to get our heat working again.

Responsive, professional installers and quality installation

Removal of old system, and Installation of the new system was done in a very professional manner. Crew was very experienced and courtious.

We own a larger home and had been having a number of issues with the AC. Crane's staff diagnosed the different issues and recommended and installed corrective measures to resolve.

I have used this provider for a number of years without issue. Price has always been reasonable and until this year, the service had always been punctual and professional. However, this year's maintenance was a different story. I had previously scheduled maintenance service on May 31st, but on the day prior, I was informed the service call would need to be rescheduled. Further, the best date they could offer was June 9th. Fast-forward to June 9th, and a mere two hours before the scheduled time, I was called again and informed that the service would need to be rescheduled, and now the best date they could offer was June 19th. I informed the representative that this was not acceptable, and that I would be seeking service from a different provider.

No issues w/ anyone or any thing. Every one was prompt, knowledgeable & professional.

Bill, Bob, Will, all men involved, were great!

Crane employees arrived on time and completed the furnace installation in a timely manner. Solved our problem to our complete satisfaction!

Workers were prompt, capable and tidy.

The installers Bill and Bob were excellent! They were knowledgeable about the equipment and the manufacturer's specifications for proper installation. Following the installation, thorough teaching regarding the HVAC operation was provided to the customer by the provider. The installers, Bill and Bob, were personable, courteous, respectful and professional throughout the 3 day installation process and above all, I felt they were trustworthy and honest in answering my questions .

The appointment was made on the first call and service was set up to start within about an hour of when I called. John (service technician) arrived on schedule and diagnosed the problem very quickly. He installed the new starting capacitor and got the unit running. He checked the thermostat operation, checked the power draw of the heat exchanger fan and checked the indoor heating-air conditioning unit as well. He worked efficiently, was courteous and friendly. The whole experience was excellent and without issues. We wouldn't hesitate to use the company again.

Provided quick service when our air conditioning system stopped working and applied the charge for repair to the new installation when we decided to replace the system.

I went with Crane Heating & Cooling as they had installed the unit in the home when it was built (if you can't trust the initial contractor who can you trust?). Two years ago they replaced the capacitor on our outside A/C unit. Their promptness, professionalism, and reasonable price is the reason we called them again when we had this problem. The technicians arrived promptly and began working immediately. At first they replaced the coils and then the outside unit. Everything was up and running by noon. They cleaned up and then we had a walkthrough to show all the work that was done. The work was excellent and because of the great experience I'll call them again in the future for any further maintenance on the HVAC unit.

During the annual check of my furnace in the fall, the technician ? not from Crane ? discovered that the furnace was leaking carbon monoxide. The repair cost was $900, too much to put into a 16 year-old furnace. Crane was one of 3 companies called to provide estimates to replace the furnace. John was very professional, knowledgeable and able to explain the options available to replace the furnace. He was also willing to give estimates for replacing the furnace with a mid-range furnace like the one that went bad and with a high-efficiency furnace. The price quoted wasn?t the highest or lowest bid, but seemed to be the best value for the money. And the estimate included the new direct venting that would be needed for a high-efficiency furnace. Bill, Bob and Clayton arrived on time on the day scheduled to begin the installation. They were professional, courteous and got right to work getting the old furnace out and the new one installed. When they discovered that the drain for the old furnace was too small for the new one, they were very willing to work with me to find the best solution to fixing the problem. At the end of the day, they left the work area amazingly neat and clean and I really appreciated their efforts to disrupt my home as little as possible. They arrived on time the next day and finished the installation by lunch time, including reinstalling the humidifier and an excellent explanation of how the new thermostat worked. The new high-efficiency furnace is working perfectly and is much quieter than the old one. It a real pleasure to work with a company that takes as much care of my home as they would with their own.

They are fine to work with. I had a problem with the furnace one time and they came right out to fix it. They give good suggestions when needed and their prices are reasonable.

Did a thorough, good, and quick job in a professional manner. Cleaned up after self. Didn't waste his time or my time.

The workers that come out are very nice, courteous and professional. They did a good job fixing the problem.

They always call to remind you that you need to schedule for your service contract, so it is easy to keep track of. I think their professionalism is good.

It went great I will use this company again without a discount

My overall experience with them was very good. They have been servicing my account for years. Their cost is a very modest cost. They are a prompt service and they have qualified technicians. I have been using them for probably 20 years and I trust them.

We called in the height of the cold snap as our furnace had a part that was going bad and the price was not worth putting into an old furnace. The salesman came the next day, took into account the sort of furnace we were looking for and did not try to push us into frills that we did not want. We were scheduled for installation the next week (as folks were without heat, and we were not) but we were to be pushed to the top of the list if our heat went out. Installers came within 15 minutes of promised time and worked straight through until job done, except for a 20 minute lunch break. They were professional and courteous. The price was nearly $1000 less than the next closest competitor for the same furnace to be installed. It works well and we are pleased with the furnace and the service.

Our heat pump system began to fail this winter. We called Crane and a leading competitor in our area give opinions to repair or replace. Both companies recommended it was time to replace our aging system. Crane's estimate was far below the competition; as expected. A small army of employees arrived a couple days later. They completed the work over two days, while ensuring we had heat overnight. All employees were very professional and diligent in completing all work needed. They gave honest opinions and recommendations for maintaining our new system and properly heating our home.

Installed a new furnace, air conditioning unit and humidifier. They were very responsive and professional and I was very pleased with the job. I've used them for many years and have always been pleased with the quality of their work.

It was a positive experience. They are reliable; there were some issues with the work that they did originally and they came back and kept on trying to rectify it and they did resolve it. I thought they were good and reliable, and knew what they were talking about.