Basic facts is that this member tried to take advantage of me, it became obvious to me that further dealings with him would be further waste of my time and energy, I clearly had the option to decline... and I took it. As you read on, consider the old phrase "I gave him an inch, and he took a mile." Member does indeed have a long-expired coupon for 6.5 hours of handyman service, purchased in 2010 from Angie's List. The transaction was clearly with Angie's List, not with Classy Craftsmen, as I have indicated to member, twice. There was no contact between the member and Classy Craftsmen prior to or associated with the purchase of the coupon, and no money has changed hands between us. He has not contacted Angie's List to discuss a refund, as I suggested... just submitted a very negative Angie's List report on Classy Craftsmen. The coupon has an expiration date of March 28, 2011. The intent of the coupon is that an equipped handyman would show up for an appointment during normal business hours, and perform 6.5 hours of minor services around the house in a single visit. If more was desired, terms for such were clearly outlined on the coupon. 1. Coupon purchased from Angie's List by member, in November 2010. 2. Member contacted me by phone February 12, 2011, indicating that he would be on an extended vacation into March. After we discussed some of his needs, and my company's capabilities, he wanted me to visit and review a number of projects... and then set a date for the coupon work to be done... and was concerned that he could accommodate all of that prior to the March 28 expiration date. We set a first meeting time for March 19, to review projects, and I did agree to extend the expiration date to accommodate handyman work following that March 19 meeting. 3. March 19 meeting was encouraging. Members home is very large and opulent, some substantial issues had gone unchecked for years, and so it needed a great deal of work. Member and I got along fine, we spent approximately two hours touring every part of the house, and grounds, as member showed me numerous projects, both inside and out... from small "handyman" items, to substantial project work the house desperately needs, and a good number of jobs which were simply upgrades he and his wife desired. 4. Week of March 23, with member's blessings, I sent my lead painter and my roofing coordinator to their home to spend some time assessing the much-needed and very substantial exterior paint and roof replacement projects... at my expense, so I could be as thorough as possible in my proposals. 5. By April 11, I had emailed three very detailed proposals for the numerous items we had discussed during my visit... actually likely to total much more than the $68,000 member referenced (not all that crazy on a house which cost 1.2 million dollars in 1990... and has been neglected). I included nine photos taken by my roofer, illustrating the poor condition of the roof, and substantial rot on a large decorative wood structure at the peak... something member had actually pointed out to me from the ground during my visit. I had separated-out a substantial list of items I felt were appropriate for the "Handyman" coupon, and indicated I could get my best guy out to him the following week (and this is what I had in mind as an extension... not July). 6. I then heard nothing. I contacted him by email an April 21, and he responded with a statement about his surprise at the cost of some of the larger projects... which had nothing to do with the coupon. He then asked for clarification of the items suitable for the coupon... so I again sent that information I had just sent... 7. Heard nothing from him again, until I got a call July June 29. He decided, as a starting point, he wanted to use his coupon to resolve leakage issues which were damaging his drywall in several areas. With some reluctance at this late date, I explained (in email) that my best worker for that project would be on vacation week of July 4... but I could have him complete the work before that. This did not work for member, so we agreed to the week of July 11, and I arranged my work schedule to accommodate that. 8. July 5, Member sent an email, stating that he changed his mind... week of July 11 would not work... and he had hired another company for the work we had agreed to. He wanted to address other items instead. It became clear I was being taken advantage of, that there was no real opportunity here, and also that I really did not like this person... certainly not enough to allow him to walk on me. Member indicates in his complaint that "we had trouble coordinating our calendars." I actually made at least three attempts. He declined two, and cancelled a third the week before we were to do the work. I at no time refused an appointment suggested by the member. His insinuation that my proposals for these projects were unwelcome is a fabrication. I have many man-hours invested in meeting at the member's home, sending resources there to assess and define projects, and assembling the proposals. I would not do that without some sort of invitation to do so, and really could not do that without a guided and narrated tour of the estate... or at least authorization to roam the place freely, take measurements, etc.. If he wishes to pursue a refund, I still suggest this member contact Angie's List... with whom he had the transaction. As a side-note, I have done a couple dozen of these these Big Deal services for members... and most have been completed at face value... nothing more. Some actually did result in substantial additional work, once the customer saw the quality of our work and of our character. If more information is desired, I have my complete email record with this member, including several pages of detailed proposals. Quite a waste of my time.