Cincinnati Glass Block Co

WE WERE INITIALLY VERY HAPPY WITH THE PROFESSIONALISM OF THE MAN THAT CAME OUT TO GIVE OUR ESTIMATE. HE GAVE US A GOOD DEAL ON THE COST OF THE WINDOWS AND WAS ABLE TO HAVE THE WINDOWS AVAILABLE FOR US BEFORE ANY OTHER COMPANY WE HAD RECEIVED ESTIMATES FROM. WE DID HAVE TO CALL THE COMPANY BACK BECAUSE THE WINDOWS ALL LEAKED - ALL 6 OF THEM. WHEN THE REPAIR MAN CAME OUT HE INFORMED US THAT NONE OF THE GLASS BLOCK PIECES HAD BEEN SILICONED TOGETHER - NOT ON THE INSIDE OR THE OUTSIDE.

I LOVE THE GLASS BLOCK WINDOWS. I DO HAVE A FEW MINOR CONCERNS ABOUT MY EXPERIENCE, BUT OVERALL, THIS WAS A GOOD COMPANY TO DO BUSINESS WITH. IT ENDED UP TAKING THREE VISITS GO GET IT ALL DONE. FIRST, A GUY CAME OUT TO GIVE ME AN ON-SITE ESTIMATE AND TAKE MY DEPOSIT. THEN, A DIFFERENT GUY CAME OUT, TOOK OUT THE OLD WINDOWS AND INSTALLED THE NEW ONES. HE LEFT MORTAR ON THE BASEMENT CARPET, BUT JUST LIKE HE SAID, IT WAS EASY TO CLEAN UP ONCE IT DRIED. ONE OF THE WINDOWS HAD A DIVOT IN THE MORTAR, BUT HE FIXED THAT WHEN I ASKED HIM TO. A COUPLE OF WEEKS LATER, I NOTICED THAT THERE WAS A LEAK THAT LOOKED LIKE IT HAD COME FROM ONE OF THE WINDOWS. A THIRD GUY CAME OUT AND PATCHED THE AREA--IT MAY HAVE BEEN AN UNRELATED CRACK IN MY WALL. LATER, I NOTICED FINE CRACKS BELOW SOME OF THE OTHER WINDOWS. I DON'T KNOW WHETHER THESE WERE CAUSED BY THE OLD WINDOW REMOVAL PROCESS OR HAD BEEN THERE EVEN BEFOREHAND. IN ANY EVENT, THE PRICE WAS GOOD AND THE NEW SENSE OF SECURITY IS GREAT.

WAS VERY IMPRESSED. FIRST THEY CAME OUT TO GIVE US AN ESTIMATE, THEN THEY ARRIVED AND INSTALLED THE WINDOWS WITH NO FUSS OR INCONVENIENCE TO US. WORK WAS DONE IN A TIMELY MANNER, AREA WAS LEFT VERY NEATLY, PRICE WAS EXCELLENT AND THE INSTALLER LEFT US WITH INSTRUCTIONS.

ESTIMATOR WAS QUICK AND FRIENDLY. HOWEVER, I FELT HE TRIED TO PRESSURE ME TOO HARD TO MAKE THE SALE. HE LEFT ME GOOD INFORMATION ON THE PRODUCTS TO BE USED.

THEY DID A VERY GOOD JOB ON A HOT DAY. I RECOMMEND THEM.

THE WORKMAN WAS QUICK, NEAT, AND PROFESSIONAL. HE LEFT NO MESS AND MANAGED TO REMOVE AND PUT IN THE WINDOWS WITHOUT DAMAGING THE HOUSE OR ANY OF THE THREE ROOMS THE WINDOWS ADJOINED. I WAS VERY HAPPY WITH THE WORK AND THE RESULTS.

WE WERE SCHEDULED FOR AN ESTIMATE VERY QUICKLY. THE GENTLEMAN WHO GAVE US THE ESTIMATE WAS VERY COURTEOUS AND HELPFUL. HOWEVER, HE DID TELL US THAT THE COMPANY WOULD REMOVE THE DRYWALL AROUND THE WINDOWS WHEN THEY CAME TO INSTALL THEM. WHEN THE INSTALLERS CAME, THIS WAS NOT THE CASE AND WE HAD TO RESCHEDULE. THEY WORKED WITH OUR SCHEDULES ON THE RESCHEDULING AND IT WORKED OUT OK, BUT I WAS AGGRAVATED THAT THE SALES MAN HAD PROMISED SOMETHING THAT INSTALLATION WAS NOT PREPARED TO PROVIDE.

THEY CHARGED ABOUT $89 PER GLASS BLOCK WINDOW. THEY DID A VERY NICE JOB, VERY SATISFIED WITH THEM.

FRIENDLY, PROFESSIONAL, ON-TIME, AND WILLING TO WORK WITH US TO MOVE AROUND LARGE ITEMS IN THE BASEMENT.

WE ARE HAPPY WITH THE INSTALLED WINDOWS: THEY LOOK GOOD AND SO FAR FUNCTION WELL, SO WE HAVE NO COMPLAINTS IN THAT REGARD. OUR ISSUE IS WITH THE INSTALLATION JOB ITSELF. THE WORKER SMASHED THE OLD WINDOWS TO REMOVE THEM WITHOUT ANY SAFEGUARD FOR THE BASEMENT. AS A RESULT, OUR BASEMENT (AND EVERYTHING IN IT) WAS COVERED WITH BROKEN GLASS. HE SWEPT UP THE LARGEST PIECES, BUT THAT JUST LEFT THE SMALLER, HARD-TO-GET SHARDS EVERYWHERE (INCLUDING OUTSIDE). IT SEEMS LIKE IT WOULD HAVE BEEN EASY TO AT LEAST TAPE BAGS UNDER THE WINDOWS TO CATCH THE BROKEN PIECES. IN ADDITION, HE LEFT INADEQUATE INSTRUCTIONS AND SUPPLIES TO RECONNECT THE DRIER VENT DUCT TO THE NEW VENT. WE HAD TO GO TO A HARDWARE STORE AND FIGURE IT OUT OURSELVES (A SMALL THING, BUT IT LEAVES YOU WITH A FEELING OF A JOB HALF DONE). MAYBE WE WOULD RECOMMEND THE COMPANY IF SOMEONE BESIDES OUR GUY DOES THE JOB, BECAUSE WE LIKE THE ACTUAL WINDOWS THEMSELVES. OTHERWISE, WE CAN'T RECOMMEND CINCINNATI GLASS BLOCK.

VERY PROMPT, COURTEOUS. WORKED DILIGENTLY; CLEANED AFTERWARDS. WE ARE VERY PLEASED WITH THE PRODUCT. THEY SAID THEY WOULD BE HERE BETWEEN 8 AND 11, THEY WERE CLOSER TO 8. THEY DID NOT OFFER ME A SENIOR CITIZEN DISCOUNT. THEY WORKED ALL DAY MAKING SURE THE WORK WAS DONE PROPERLY. REMOVING ROD IRON GRILLS FROM OUR WINDOW. CLEANED UP GREAT AND THE BASEMENT LOOKS GORGEOUS.

THEY WERE TOP NOTCH! THEY EXCEEDED MY EXPECTATIONS IN EVERY WAY. IT WAS A VERY GOOD EXPERIENCE. THEY WERE PROMPT, CALLED WHEN THEY WERE SUPPOSED TO, HAD FABULOUS CLEANUP, AND THEY MADE EVERYTHING LOOK TERRIFIC. HE DID A WONDERFUL JOB.

VERY PROFESSIONAL, CLEAN & PLEASANT, ACTUALLY WERE ABLE TO DO THE WORK A DAY EARLIER THAN EXPECTED. I'VE SEEN RECENT WORK BY ANOTHER COMPANY, AND I'M VERY HAPPY I USED CINCINNATI GLASS BLOCK.

THEY HAVE VERY SKILLED CRAFTSMAN. THEY CLEAN UP THEIR WORK MESS WHEN FINISHED AND ARE VERY PROFESSIONAL.

SALESMAN AL RUTHERFORD DID NOT BRING SAMPLE VENT AS REQUESTED. SEEMED ANNOYED THAT I ASKED QUESTIONS. AL SAID REPAINTING AREAS AROUND WINDOWS WOULD NOT BE NECESSARY. BUT INSIDE & OUT WILL NEED TO BE REPAINTED. INSTALLERS JOHN, WAYNE & RODNEY WERE ON TIME, PROFESSIONAL & WORKED WELL AS A TEAM. WINDOWS LOOK VERY GOOD.

THEY WERE VERY CAREFUL IN THE WAY THEY REMOVED THE OLD WINDOWS. THE PATCHING THEY DID AROUND THE GLASS BLOCK REPLACEMENTS TO SMOOTH IT BACK OUT WAS EXEMPLARY, AND WILL NOT SHOW ONCE I PAINT THE WALL. I WAS REALLY HAPPY WITH THEIR WORK.

THEY WERE ON TIME FOR THE ESTIMATE (ON A SATURDAY AT THAT), AND FOR THE INSTALLATION. EVERYTHING WAS DONE COMPLETELY AS PROMISED. NO UNPLEASANT CONFUSION OR MISTAKES.

THERE WAS A SMALL COMMUNICATION PROBLEM BETWEEN THE SALES REPRESENTATIVE AND THE INSTALLER. IT WAS A VERY MINOR PROBLEM.

ESTIMATOR TOOK THE TIME TO SIT DOWN AND FIGURE OUT DESIGN FOR LARGE WINDOW. RECEIVED A TELEPHONE CALL WHEN THE INSTALLERS WERE RUNNING LATER THAN SCHEDULED. OVERALL GOOD JOB.

THEY WERE ON TIME, WORKED IN A PROFESSIONAL MANNER, AND THE WORK WAS DONE WHEN THEY SAID THAT IT WOULD BE DONE.

THEY DID AN EXCELLENT JOB COMMUNICATING EVERYTHING ABOUT THE BLOCK LAYOUT THAT I WANTED TO KNOW. DUE TO TIME CONSTRAINTS I INSTALLED THE PANELS MYSELF. IT TOOK A BIT LONGER BUT I ALSO SAVED $300.

THEY DIDN'T SHOW UP ON TIME THEY WERE 6 HOURS LATE, THEY DIDN'T DO WHAT THEY WERE CONTRACTED TO DO.

COMPANY TOLD US THEY WOULD CALL US BACK TO SCHEDULE AND NEVER RETURNED CALLS.

DID A GREAT JOB. WILL HAVE THEM BACK NEXT YEAR TO REPLACE THE OTHER 5.

EXCELLENT INSTALLATION. THEY WERE LATE FOR THEIR ORIGINAL APPOINTMENT WHICH CREATED SCHEDULING PROBLEMS. THEY DID GIVE ME A CREDIT FOR THE INCONVENIENCE