CINCINNATI BELL

One of the options was to choose 3 if you want to inquire about your bill. I chose 3 and then after verifying my address then asked to speak with a manager. I was asked what was the subject that I need to talk to the manager about.Called customer service and they said that our bill amount was one thing but had never had a bill notifying the change.

Horribly - the tech support is anything but technical. They read from a script and beyond that they are lost. This is a repeat problem it's occurred at least once a month since I've started paying for their service in Dec 15. It usually takes a week to "fix" and about 50% of the time it automagically remedies itself just after the service guy calls to see if I'm still able to meet with him. The other 50% of the time they've ended up with a bucket truck 2 poles up the street and somehow this is always treated as if it's a new issue when it happens. I get the feeling there's no continuity with previous complaints or service calls. At some point you'd thing they'd just forward you straight on to tier-2 tech support.

The quality is adequate. The responsiveness has been good when we've had a problem. It's a whole package of cable, internet and phone service. Getting the cable box updated is not the easiest thing in the world.

It's a bundle with phone and everything. It costs $85. The internet is horribly slow. It's advertised as 5 mega bytes per second, but I get barely 1.7. They say, "Up to 5." It's terrible. It frequently drops out.

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I’m pretty satisfied with the service. They’re really reliable. I mean, I haven’t had any alleges or anything for a long time. It’s been a long time since I talked to them but they were able to get and hold on when I needed them on the past.

The installation was very good.  The tech had to run a line.  He was very professional.  We have now had the service for a few years with some issues here and there with slow internet, loss of cable, but most frustrating is the daily calls from collection agencies asking for MANY different people.  We stopped counting after 10.  Must have been a popular number.  Now we switched our security system to a cell phone so we could eliminate the land line and want to cancel cable, use antenna for local channels (we get 9 different in HD - just can't save) with an upgrade in internet for netflix or something.  We have now called 4 times.  The first time we spent 20 minutes telling the woman we were SURE we wanted to cancel.  She told us to listen to the options as we may change our mind.  FINALLY, she said she had to get a supervisor as she could not cancel our service.  Put us on hold about 10 minutes, came back and said no supervisor is there and we need to call back at 7:30 AM.  Called again, same result.  I called from work during the day today, and was told no supervisor available, they cannot cancel service, but supervisor would call me back by end of the day.   No one called so I called again before they closed and was told, no problem, she could cancel and would take care of that.  Told me the price of the upgrade and she could not give me the advertised price on the internet as that was for bundles.  I told her it said "a la carte or bundle" and she told oh, that was for new customers only.  I told her never mind we can cancel that too as the price is the same as the other company and it is ranked higher.  She said she can get me $5 over the advertised but has to get approval from supervisor (which I asked for in the1st place and was told she could help me).  She put me on hold and 30 minutes later (we timed it) to the minute the phone hung up.  Tried calling back and they were closed.  Tried talking on line and told they can only sell.  I must call during the day.  UGH.  Totally not worth it.

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They installed a phone box on the outside of my house without my authorization and they will not fix the problem.

I just returned my wireless router to the CincinnatiBell store today.  Over the last 5 months I had to call them on 4 separate occasions because my phone was out. It went out for the fourth time on July 18th as both my phone and internet were out. I requested a call from a supervisor at least 3 times, even going so far as to visit the CB store to lodge a complaint.  As of this date I have not received a call.  I went so far as to tell the manager that I couldn't work for an employer that treats their customers so poorly.  There are a LOT more examples of poor customer service from them, but you get the point.

Previous customer of DirecTV. Rerouted coax to new Cincinnati Bell box on side of house. Installed new router inside for internet and video. Everything went well considering the complexity of coax placement throughout the house/attic. Have the Fioptics TV whole-home DVR, great service for the price. So far, so good!

I am very satisfied with Cincinnati Bell. I never had a problem with them. They’ve been in business for many years. My phone is always there. They are very good and dependable.

After many phone calls & several visits, sometimes late or no-shows, promises of a call back with no call back, we finally got service.  The salesperson on the phone told us we could most likely use our equipment, but was not very clear about the issues we'd face.  He also quoted one price, but when I got the confirmation via email, he had added a monthly fee for eauipment rental or lease.   I called & he said that we probably had to use their equiment.  When the first service man got there there was a confusing controversy over who serviced the poles outside, them or century?, where the problem was, inside the house or outside, or in the unit or not.   It was not his problem, someone else would have to come over.  Then another guy came & said something different.  Seemed like a lot of confusion & pointing fingers.   We wanted to use our wireless router & modem- that was a BIG issue, we ordered one they (finally) told us to, only to find it still did not work, so it was a waste.    We wanted to use our own vs paying their monthly rental fee to use theirs.  When you do the math, it seems like a lot of money over several years to rent theirs.    We finally worked with someone to go buy another one & we got it to work  after hours & hours over many days of reluctant help on the phone with their "upper level" support or whatever it was called.  I would work with them again only if they were the only choice, as they were this time.  Zoomtown was our only choice for internet, which is not impressive, but so far in the past 2 months, it has worked at an acceptable level, although slow.

They are responsive.

t I switched for two reasons - the promise of faster service and big savings.  What I discovered rather quickly was the reduced rate I received was lower because Cinti Bell cut my Internet speed in half.  Fiber Optics has the potential to deliver blazing download speed BUT in order to get it, you best be prepared to write a big check. After I realized what my actual Internet speed was, I had to spend another $15 per month just to get to my download speed where it had been with Time Warner.  After everything was said and done, I'm only saving a few dollars a month.  I'm certain TW would had dropped my price that and more to have retained my business had I spoken with them before I switched,
My biggest complaint is not the money. It's that Cinti Bell's support is non-existent. When contacted, you're either placed on hold FOREVER or you hear a recording saying they are experiencing heavier than normal call volume and that they'll call you back in ___ to ____ minutes.  On one occasion, I was never called back. On my most recent attempt, I was called 3 hours later  than promised. The backbone of their support staff are outside the US.  While pleasant, they tend not to be as well-trained as TW support team.
The decision to switch was my biggest consumer blunder in many years given the time I invested. I should have called Time Warner before switching, told them I was considering CB's Fioptics and their retention department would have dropped our price as to that being offered by CB.

It went. I feel I had to lead them by the nose. The story above tells all . It all goes together. I am now working on moving to a different company.

I have Cincinnati Bell as a primary landline user here in this area and it just simplifies everything by having everything on one bell. They have a regular customer service department and fortunately I have not had to call them in awhile.

I have landline and cellphone service with them. My cellphone is prepay. I pay so much a month, and I get to use those minutes as I need to. Where as, post pay, you use your minutes and then you pay for them. I only use my phone for emergencies, so I don't need that many minutes. I was putting $5/month on my cell phone beacuse I rarely use it, this added up to $70. I talked to a customer service representative over the phone, and she said that I could put the $5/month on my credit card - it would be automatically be taken care of each month, and I wouldn't have to call in each time. We started this program, but 2 months later I noticed that I had lost $70 worth of minutes, and my balance went down to 0. (you get 10 minutes for $1). My minutes were lost beacuse the computer took it out just a few hours after my minutes had expired. Therefore, I complained, and she restored my minutes. The following month, I lost my minutes again. I called in again, and a man said the reason it happened was because the minutes are only good for 30 days. My $5 renewal date isn't in sync with the calendar month, there is an offset in their billing/minutes cycle. I was told the first time it was a computer glitch, but this time they were saying it was the conflicting monthly/renewal date. The man checked with his supervisor, and they were only able to credit half my minutes back ($35 worth of minutes).  They said they would only allow this twice, and that seemed unfair to me because I was misinformed from the beginning by the staff. I called back again because I was being punished for their misinformation. I finally reached a supervisor and she ensured me that the employees that misinformed me had been corrected. I don't think Cincinnatti Bell (Wireless Department) is not a credible company, I don't trust them, and I don't think they train their employees very well. I never have an issue with their landline department, it's always with their wireless department. If this supervisor could not have handled the problem, they should have taken it to a higher up. She should have ensured me that their staff was going to be reviewed for future training processes and purposes, and they should have restored the remaining balance of $35 worth of minutes to my account/card. In the end, they don't give out proper information and they don't stand behind their word. I have the landline and the internet, and I've never had trouble with those departments/services.

Bad

We have been using Cincinnati Bell for many years. They give good service and it is a good deal.

Landline goes out regularly or has bad static. Calls to the service center are frustrating. Time to get a service person out are atrocious.

One of the best "service" experiences I've ever had.