Champion Windows and Home Exteriors of Cincinnati

The windows and front entrance door were installed quickly, efficiently and the installers were great to deal with. They made sure everything was installed and worked correctly and cleaned up when they were finished.

Great!!! This is my second set of windows I’ve gotten from Champion.

Went well. Quick completion. Neatly done with very little interruption to our lives. Quality work.

They did an amazing job on our overhang on our deck. Highly recommend this company. Thanks guys

This is the second house I have had Champion windows installed. They are efficient, professional, and the windows are beautiful. Both times it has greatly lessened my heating and cooling bills. I am completely satisfied.

Service was not good at all. The guys they had doing our siding took forever to do the job. Siding was suppose to take 10 day but ended up taking over 2 months. Didnt finish what was asked. Left a huge mess for us to clean up. We will never use them again. Nor reccomend them to anyone. We wanted a reputable company but would of got better service from a small company.

They were on time and professional and did a wonderful job.

The installers were efficient and worked quickly. I was confident concerning the installation and the sealing of the windows. They cleaned up everything after completion.

Took a long time to start the project once we committed. Once the job started the work was good, . We did have to call them back because they neglected to calk on the outside and you could see daylight above the windows. They quickly responded and rectified the issue. This is now my favorite room in the house.

They were very efficient and the windows look and work great.

It went well, but the window trim looks unfinished. The financing has turned into a nightmare. Greensky has an outrageous interest rate and it's more like loansharking, because of the rate of interest charged is so high that payments don't make a dent in the principal balance.

An over the deck project was designed that required HOA approval. Champion's handling of this project lacked any sort of professional behavior. 1) Champion secured funding from a loan account prior to submitting and receiving HOA approval. This caused the customer, me, to have to start making payments on a project that was not approved. I contacted Champion to inquiry about this and then they finally submitted for HOA approval. 2) The HOA ended up denying the project for not conforming to HOA rules and no other solution would fit the dimensions. I emailed our sales rep multiple times, I called the sales rep and left voice messages asking for a process to cancel project due to HOA denial. No reply was received. I called Champion office and asked to speak to the sales rep's supervisor/manager. I left a voice message with that person. I posted a message on the Champion website asking for someone to contact us about the cancellation process. 3) After an email request, asking another Champion employee for the sales reps supervisor/manager contact info, the sales rep finally responded that the contract was cancelled and an email message confirmation would be sent in the morning. That was 4 days ago (as of this writing) and no email has been received. I called the finance company and we still have a balance due on a loan that should never have been started before HOA approval was received. I have all sent and received email messages necessary to verify the above statements. Champion's actions on this project (securing funding before approval, refusing to respond to customer emails and voice mails) are not befitting a trusted company.

It was exactly what I expected, my utility bill went down with the thermal windows.

I got the A team, put in 28 windows in a day, trimmed them out the next day. The crew were a good group, followed all protocol for lead paint conditions.

Things went well.We had a change in order with gutters color Champion change No problem

It was excellent, they were on time, they were financially reasonable, they clean up after themselves and I'm satisfied with the job that they did.

It went very well, the guy who came out did the estimate and gave us a cheap price.

Poor quality, Don't trust them. Remember cheap price equals cheap product. Champion Windows is cheap. Stay away. Warning.....

the sales and installation experience were both very good. The phone appointment setup with nice and low pressure. I worked with 4 vendors and chose Champion. I liked that they were a Cincy local company and that they manufactured it locally as well. The door is very well installed, looks nice, and feels very sturdy. This was a very professional organization all the way around. Everyone (sales man, pre-measure, and installers) arrived on time and was easy to work with.

We bought an older home and we are paying contractors to do the updates for us. We were planning on using Champion to update the sunroom, siding, and windows. We started with the sunroom so we could use it more this summer (old one had thin, old windows so it got too hot). We almost went ahead with the windows for the entire home too, but the best decision we ever made was to hold off and see how they did for the sunroom. Very low quality work. The quality of the windows and doors are not what I'd like to see, but even worse is the little things. The caulking is very poor and looks like something I have done when trying to do stuff myself (which is why we are trying to pay contractors, to get professional quality). Installation of electrical outlets have been a headache, and the appearance where the sunroom adjoins the home is not consistent, but the installers did not seem to care. The previous sunroom was level and met up with the house evenly, but the new one Champion installed sticks out several inches on one part, and is flush with the house on another part. Of course they say they cant fix it but they did not inform us of this before hand or during the installation or measurement. They actually said everything was even and straight. They promised us 4-6 weeks for install and when we inquired at the end of this timeframe, they told my wife she needs to be patient and they will come when they get the product. It wasn't like she was calling a week after we signed, we waited until this timeframe was up and called, because we hadn't heard anything. When they finally showed up, they installed 3/4 of the sunroom and waited another two weeks to install the other 1/4. If you are thinking about buying a product from them and want to know more, just ask and I can send up close pictures or answer questions. I do not recommend working with these people. Cheap feeling and looking product, and inferior installation. The salesman (Brady) says he stood behind the product, but we haven't heard or seen from him. We have been stuck dealing with the installers and they clearly want to do the minimum. We got a garage door from AE door and window, and were happy with product and service. We will be using them to do our windows and will look somewhere else for the siding. At this point I'd like to see the salesman come and look me in the eye and stand behind this product, but I doubt it will happen. The install just finished today and I am very dissatisfied. I DO NOT RECOMMEND THEM!! I attached a few pics but they are just a small sample of the low quality work.

The windows were for my moms house. The sun heated it up in the summer and the drafty windows kept the furnace running constantly in the winter. The new windows were installed last October. I wanted to wait a few months before the review. 6 months later and we are very happy with the windows. The installers were very professional and polite they did a great job. The people we worked with at Champion were also great. The furnace is not running as much now because the windows are not letting the heat out, the electric bill is less for heating. We love the new windows.

Very well. Installed within estimated time.

The sales process had some pressure but that was expected. I signed the deal, measuerments were taken and weeks later, the install was scheduled for July 3rd. I asked for a 10:30 appt because of a prior commitment. The crew showed up at 8:30 regardless and stated they had no knowledge of any different time- not a great start. The two individuals worked all day and into the early evening. About 7:15PM a "friend" of one of the installers arrived and sat in her vehicle at the foot of my drive for the remainder of the work- very unprofessional. The crew completed the work and left without any walk through except to show me how to remove a screen. The next day, I took a careful look at each of the windows. From outside two of the second story windows had caulking bubbled up over the frame so that the windows looked sloppy. On the inside, one window actually looked like I had done the trim. It was not at all neat and smooth. I phoned on July 5th and Marvin subsequently came out. He noticed an upside down screen and when he removed it, it broke. Also, I had removed one screen and it had broken. Marvin stated that two screens would be manufactured and it would take a few weeks. They would then come back to fix the other issues and bring the screens at the same time. He agreed completely with my assessment of the fixes. Here's where things really left the rails. I received two different calls scheduling the crew to come back- both times no one came. In addition, when scheduling, I had to re-repeat the issues once again because they kept saying it was to replace screens. So now I had two no shows and no fixes. Unable to figure a way out, I contacted my salesperson who then had the service manager (Rich?) call. He left me a message and I phone him back but did not speak with him. Someone did call me back and ask me if I wanted all the issues fixes at the same appointment and I confirmed that I did. He stated that the screens still needed to be manufactured and that I should hear from someone within a few weeks. Three weeks later, I was called by Jim. Jim said that no one had called me by the name of the individual I wrote down and that I should talk with only him. Jim advised me that the screens needed to be manufactured and that I should hear from someone in a few weeks on about September 2. Finally the week of September 18th someone named Kathy called, but I was not able to accommodate an appt the following week due to business travel. On October 11, Jim called to schedule my appt on 10/20 between 8-10AM. Again we reviewed the issues. Yesterday Jim called to tell me that the appt is at 2:00 because the worker lives closer to me and will do the work on his way home. I asked about the screens and he told me he would check to see if they were in and call me back which he did and they were in. End of story is that the issues from the July 3rd install were resolved on October 20. There was significant headache and disorganization involved.

1. the solutions for the patio included removing and replacing all the trim, and vinyl skirt at my expense. there were no gaurantees the water leakage could be stopped. i was far from impressed with the initial lack of response and the poor building practice of attaching a structure to a home without foundation footers. i suspect this practice may be in violation of the International Residential Code. 2. The vinyl and aluminum soffit and facia trim was removed and installed using best-practice building procedures and techniques. the technicians were polite and professional and were williing to work with me to correct soffit vent issues.

This was included with the roof work. They were very thorough, they are very efficient.