Champion Windows and Home Exteriors of Cincinnati

It went pretty well. We didn't have any complaints. They were a large company and had a lot of experience with the type of work. We didn't really get other estimates but we thought they were a little bit on the high side. They were pretty responsive.

Three trucks arrived with the windows at 9:30 am and all 7 windows were professionally installed by 3:45pm. There were three service agents and all three were careful and courteous. We are very happy with the installation and their clean up. While the windows were pricey- they are triple paned, tinted, and seem to be providing the benefit we were looking for. While it is too early to tell the long term benefit, we feel that we got our money's worth and the windows are guaranteed for life.

Went we'll .had to change plans several times . My sales person John Connor was always responsive. I am satisfied with the room. My only regret is that they are so costly.

They did a good job and the service was good. The product was good and I have not had any issues. I would use them again.

There were problems with the installation in that they forgot to put a peep hole in our door and had to come back to redo that. Also during the installation the installer broke off a piece of our wall and had to re plaster the large hole that was left. This means that our wall has to be repainted when we sell our house. In addition we were going to have our windows replaced but when they came back with the estimate we were told that our windows could not be replaced the way we were promised -- and they would have to block out the top arch of our window. This would have been very aesthetically displeasing therefore we did not have them replace our windows.

They arrived on time. Did an excellent job. I have had zero problems. The installers were friendly and courteous. I have had nothing but compliments from my neighbors on the windows. I shopped around a lot before choosing Champion.

Champion Patio Rooms of Cincinnati was responsive. We held off on the project as a whole. The estimate work was fine. We'll probably go through the process again of having them come out and quote on it with other companies. They came out on the agreed upon time so that's all that we were looking for, just to get the quotes and then move forward from there. Their responsiveness was decent as far as what we needed for the quote.

It went pretty well. I felt like they were a little slow getting back to me during the sales process and responding to questions. The guys that installed the patio cover did a very good job. A couple of small spots are leaking and once the snow dies down they're going to come back to fix that. I would use them again if they did better getting back in touch with me.

It went exactly as planned. They windows are so efficient and look great. The salesman as well as the installers were professional and prompt. They always responded to any questions. We had a problem with one screen door. It started peeling after two weeks. We called and they took the screen door back and replaced/repainted it. It was so easy to get them to fix the problem. No questions asked it was fixed. The only negative I have (and this is somewhat minor) is that they didn't wash the windows after they installed them. They had to get scaffolding to install the windows. We have to figure out how to get the hand prints off them. (we don't own scaffolding )..Wish I would have insisted that they wash them before leaving. However, they did take lots of time cleaning the floor from the mess etc. The area was spotless when they left. I would definitely use them again. SO GLAD WE CHOSE CHAMPION.

Their pricing was very high. Their product display had some flaws and it made us wonder what their windows would look like when they came in. We decided not to go with them. I wanted to do a wood grain window and he was continually trying to talk me out of him. It was really aggravating because that was what I wanted to do and I was set on a specific look. They did get back to me rather quickly to set it up and he was here when he said he would be.

They erected a patio room. It went very well.

They did a great job with the door. They were pricey, but you pay for what you get. When it comes to things like good doors that keep out drafts and reflect bright sunlight, you want a good product. They sell a great product. They even called us after the job to follow up to see if we had any complaints or any questions. Everything went very smoothly from start to finish. They did what they said they were going to do, when they were going to do it. We had no complaints and we were happy that we didn't have to call them after the job was finished to have anyone come back and redo something. They worked very efficiently, and the job was completed within a few hours.

The service was good, it was well done. They showed up and did what they were supposed to do, they stayed on the contract. I haven't had any issues with them.

They arrived at the appointed time & we discussed my needs. Their proposal was for, in my words, "Cadillac" products/services ; however, my needs/wants were for a "Chevrolet" . If my timeframe was longer than my stated 10-15 years I would have most likely selected Champion.

All went fine. Except, I didn't realize that I was responsible for taking down window treatments and putting them back up.

Excellent service and very reasonable pricing. The consultant who came out was very knowledgeable and friendly. Even more important, he was genuine. We didn't get that slimy 'sales' feel. They scheduled the service at our convenience and got everything done in 1 day. We were given very detailed instructions on how to gauge quality (looking for moisture in the corners) and they were genuinely concerned about making sure it was a 'job well done.' They insisted that we call them if ANYTHING was wrong. Since then we have seen a drastic reduction in our energy bills and the temperature variance in our home. Their product is designed to let in the light without the heat and it works! They are very easy to clean and I love that they open into a locked position 4" from the top so we can open our windows a little and they are still secure from break-ins. In addition the sliding glass door is very secure with a triple lock mechanism. I always felt that our sliding glass door was a vulnerability in our house but since we installed the new one, I feel totally safe. Overall great experience. Learning point: Keeping out the heat (UV rays) caused a vitamin D deficiency during the winter so I had to start taking D3.

The details for this project are quite lengthy to go into. The project was promised to be done before winter of 2012. Contract signed in summer. Did not get started until Sept. Workers show up whenever for this company, number 1 complaint. The concrete poured was sub-par. There was NO REBAR put in at all. NO seams, no edging. The concrete company did not want to go around the house instead wanted to go thru the garage, so moved all belongings of ours out of the garage, did not move back. My ex-husband and good friend had to move all back to get my daughter's car back in. Did I mention she is disabled with late stage Lyme disease and two genetic disorders? Which Champion manager on the job knew. When the concrete was poured, - after it rained, and turns out it was not even leveled. Hole in middle of concrete. The concrete workers were not pleasant, unfriendly, did not have proper tools, borrowed some of ours. I checked Hamilton County Ohio building code rules for the concrete and yes, supposed to have rebar. At that point, started asking for a copy of the plans submitted to Hamilton County. Called Hamilton County Building Inspectors. They said they have had many problems with Champion. Champion advertises no subcontractors with Gary Sullivan. NOT. Lie. The concrete had to be torn up to have rebar put in - at this point Hamilton County inspectors were involved and directing they needed to see rebar before the pouring of concrete again. So, here we go, when the concrete guys came to dig out (on Dec 24th and Dec 26) the concrete - they used a Bobcat jackhammer - tore up some of my existing slab, bammed the Bobcat into a main support of my existing porch support, made a huge mess, were still inconsiderate. I have the slamming of the Bobcat into the house on video. There is no disputing anything in this writing because I took photos and videos all along the way. If you ever hire Champion I recommend you do your homework and take photos also. Keep in mind, my daughter is extremely bad in winter, and all of this disruption was done causing her even more pain and suffering. I did not get reimbursement from Champion for all my time spent calling Hamilton County, time to email, record, watch over the project. No official apology letter either. Just a slimy handshake from a higher up that promised to make the concrete right. On 12-28-12 the concrete slab was poured the second time. You can imagine the total mess, as they had to dig out proper footers for the slab - all the concrete and dirt all over the place. I did ask for concrete blankets to cover the concrete and they did oblige although begrudgingly in my opinion. It was on Jan 2nd the new concrete company had removed the plastic off the new slab - which actually looked like what my Mom has done on projects in the past (sad, a company like Champion - and my Mom has done better jobs than that). The room was finally erected and done by Jan 17th - the first day my daughter could get into the spa in the entire winter. This was an issue for us that she could not use it for so long. Don't like my kid suffering more than she has to, but yes she did, thanks Champion. They need to get better caulkers. They are messy caulkers. Check the work when they do it, get a ladder out and look. On the positive side, the electrician that wired the room was pleasant and professional and timely. Timely is not one of Champion's personal workers high priorities. I also did not like last minute calls or people showing up in my backyard unannounced as I have dogs. And yes, they left the gate open. I did not even get offered one single bottle of glass cleaner. I have had them back for issues, and yes, they do come back, so for that I am grateful. I have had one leak and a screen roller falling off. I have another leak that has showed up and will be calling them for that too. Good luck.

Champion Windows did a terrible job with their communication and they have?bad customer service. Champion Windows has a great line of products, but has issues with the installation and customer services.

The front door is beautiful and functional, the side door is a standard metal door that is of good quality. All the windows in our house have also been replaced by Champion over the past 15 years.

Installation was professional. Doors are well sealed and are saving energy.

Work was scheduled and performed per originally communicated timing. Installers arrived and did a good job replacing the windows. However, one of the windows was above an office desk and they actually stood on the office desk to replace the window without first covering it/moving it. This resulted in several nicks to the desk. Champion has submitted claim to their insurance company and the matter should be settled within the next few weeks. Windows work great.

So far, everything has been good. They were here when they said they would be, almost to the minute. The work was done very professionally. I was impressed with how they fielded all my questions. There was one problem and the repair tech was here immediately. They fixed the issue exactly as I wanted and I was pleased with the outcome. They did a pretty good job of cleaning up after themselves. They are a little expensive but it?s worth not having to pay to replace the windows again in the future.

They were great. I met the sales person at the home show. They came out and gave us a free estimate, he was very nice and friendly. He quoted me 14,000 and gave me every discount he could think of. They were quick and brought us a certificate for the energy efficient roof. He was very sweet and even brought me lunch one day because we were in the process of moving. They did the whole job in one day and even fixed part of my gutters while they were on the roof.

They have been uncommunicative throughout this process. They were supposed to arrive this morning at 8:30 to make the repairs but they were two hours late. They were late the previous appointment as well. I have re arranged my schedule but they do not show up at the scheduled time. I am not happy with the experience and I would not use their services again.

They did the job quickly and adhered to the proposed timeline. The quality of the door was very good. The people I worked with were professional.