Builtmore Granite & Cabinetry

This firm started out good, however, did not meet deadlines for install, cut the granite wrong and had to redo the granite, did not communicate, were not completely truthful in their communications and damaged new kitchen cabinets during the install.

Purchased the granite countertop end of June and scheduled replacement for after July 4th. The company truck needed repairs so schedule moved back to July 15th. Removed old countertop/backsplash/ sink / faucet on 9/15. Template made. New countertop installed 9/17. ( 2-3 days needed to finish product) We had to fix/repaint a couple spots on the wall from the removal process and had to hook up the faucet and redo some of the pipe which took a couple days. The granite is beautiful. I recently purchased a piece of granite for the top of a table and had them cut a piece of marble to size. Looks great. Job well done.

We purchased granite for our kitchen and our bathroom. Both installations were terrible and have pursued legal action to get our money back. Issues in a nutshell are around the poor workman ship of cutting the kitchen and bath granite and not polishing where seams are (think jagged edges!), placing kitchen seam in the wrong place, and shower/tub surround granite not having any pitch to prevent standing water. The workers they sent to do the installation spoke very limited English and when we asked the owners to come and look at the job so we could talk about fixing, they sent the same limited English workers again. After not having our phone calls returned by the owners/management, we went there in person where they proceed to argue and make excuses to us. Completely unwilling to make any mistakes right. STAY AWAY. If they make a mistake, you will be out the money you invested!

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Carl and his team are great people to work with. We took quite a while to make a choice. He was very patient and helpful. We have had many compliments on the new granite we had installed. We are extremely pleased.

The granite that I got was nice but not what I ordered. I ordered Santa Cecilia and realize that it varies in shades but I went and actually picked the piece out. I wanted the darker flecks to be more burgundy than brown, however I got brown no burgundy. I wrote a check for my purchase wish i would have paid with a credit card so I could contest the charge. My husband picked the piece up if I had been with him would have told him it was wrong. If you read the other reviews this is not the first time that a customer ordered a certain piece but got something different. If I was dealing with this company I would take pictures before and after the cuts or you may not get what you pay for.

The provider stepped in where another provider failed to deliver. Within seven business days of taking over the project they installed approximately 51 square feet of Silestone quartz countertops in my daughters condominium kitchen. She had been without a kitchen sink for ten days. They fixed their measurement errors and ended the project on a happy note. Haste in getting the project moving caused the errors. The residence belonged to my daughter but I was responsible for the project.

I have thought long and hard how to write this review as several months ago I purchased a remnant piece of granite from Builtmore and had a different experience but it was also a different type of job. First Project: B Cutting a piece of granite to lay on top of a piece of furniture. I considered that a B experience and was willing to use them again for my next project. The reason for the B--good price, nice remnant, but Carl is not always around and the woman who handles the front office is a bit hard for me to understand. In addition since it is a small shop it is difficult to coordinate a time to have someone help load the piece. There was no installation and measuring was my responsibility. Current Project--Bathroom Vanity: Grade C- My husband gives them a D, but I think a C- is an accurate assessment I was also looking for a remnant for this project and found a nice piece at Builtmore and for a good price. But, boy did I pay in terms of aggravation and a below average installation. Carl was pleasant while choosing the piece and was pleasant and prompt when coming out to measure. After that it went downhill. The installers (Norm and Jose) came on a Saturday and were friendly, but incompetent. (Originally they were scheduled on Friday but didn't show-- after I called, Carl said they had been held up by another job due to bad weather.) The installers/fabrication left a 1/4 inch gap between the wall and counter. To compensate they squeezed in silicone under the side splash and between the countertop and wall and then put some kind of black material over it and rubbed it around. So instead of a nice smooth edge it was gloppy and the black was matte vs. shiny which did not begin to look natural with the other color of the granite in that section. There was also a rough area measuring about 3 inches on the edge of the back splash and a natural inclusion of some size on the top of the vanity. They also left silicone caulk on the wall and countertop which I had to clean off. The installers told me there was nothing that could be done about those issues. They blamed the gap on the fact that the wall wasn't square. How many are? A good installer knows how to compensate for that type of common issue. I contacted Carl Saturday afternoon, but did not receive a return call. I then e-mailed him with photos and my concerns. On Monday, still no return phone call or e-mail. I contacted the office and was told that Carl was out on Mondays but knew my concerns. Really? I believe that when the owner knows of a problem or customer dissastisfaction a call is made promptly with a promise of a remedy. The customer shouldn't have to chase the business owner for a solution. Without giving all the frustrating details it took many calls, all but one initiated by me, to get someone back to try and remedy the problem as best as possible. Carl never did come out to look. I was clear that I wanted an experienced installer not the same two who had come the first time. The following Saturday Jose and another young man came out. The new guy claimed to have several years of experience and stated that he was new to Builtmore. He was candid in his opinion and said that the install wasn't very good. He was able to smooth out the backsplash and was able to improve the look of the gap with a granite filler and touch up with some different color of epoxy? He said that the wrong type of caulk had been used at the wall and that I would have to put a small bead of latex silicone caulk over the top so I could paint the walls. When I commented that the fill area still was matte vs. glossy I was told that I could use some WD-40 on the area when company came over to make it look shiny. I found that interesting since I would like it to look good all the time, not just when company comes over! The inclusion-- I was told I could fill it with some Superglue and then scrape off the excess. Initially he filled it with something that looked like a glob of cream-colored gum. I just wanted something clear. I know there is a product to address that issue as friends/family members told me it has been used on their countertops. Carl never did call to see if I was satisfied with the job; nor did he offer any reimbursement for the poor workmanship, etc. Bottom LIne: Although I might use them again for a cut piece, no installation; I will not use them for an install project. nor would I recommend them for such a project.

They did a fantastic job...the end result being that we now have beautiful granite counter tops in our kitchen. This whole process started with us visiting their store and talking with Carl. Carl was a pleasure to work with...he answered all our questions, of which I had a lot, very patiently. Carl explained how the process of replacing our counter tops would work, from the selection of the granite we wanted, weather we wanted a back splash to the choices we had for edge finishes and so on. He also explained what options we had concerning the removal of the existing counter tops and the plumbing work. We decided, for a fee, that we would have their company do the removal and haul away as well as the plumbing...I thought the prices were reasonable . Once we found the granite type/color we liked, we proceeded with scheduling when they would come out to remove the existing counter top, take detail measurements and when they would install the new granite. We scheduled to have the removal done on a Tuesday and to install the new granite tops on Friday. They followed the schedule we had set up with Carl exactly. The workmen were very professional, cleaned up afterwards and always willing to answer any questions we had. A great group of people to work with. We are very, very satisfied with the end results. We had a certain amount of anxiety going into this, but Carl made the whole process enjoyable and stress free for us...thank you Carl.

The tear out went well with the exception that the wet bar sink was leaking and I didn't discover it until the next day,after it penetrated the flooring in and into the basement. I had to call a plumber because the shut off valve would not turn it off. Builtmore assured me that it was not leaking when they left, but I was a little sceptical about that. They installed the new countertops and they look really great in the kitchen. The plumber installed the sink and the faucets, but after he left,the water didn't work. I contacted him and it turned out to be very simple (he had not turned the water back on) and I was able to do that with no problem. The wet bar didn't go so well. I was told that I could re-use the stainless steel sink that was there, so I planned to do that. When they installed the granite, the sink wouldn't lay flat on the granite (it had layed completely flat on the old countertops). I thought the sink had been damaged/bent when it was removed since it was fine before. The installers suggested that I run out and purchase a new sink as a new one would lay flat against the granite. I went and did that, and when they put the new sink in, it was exactly the same problem. I thought that perhaps the hole for the sink wasn't large enough, causing it to not lay flush, but they insisted it was the sink. They could think of no way to resolve the problem other than for me to find something very heavy to force the sink in. They ended up caulking the sink, filling the wide gaps with silicone caulk. I'm not satisfied with it. The plumber then came out to hook up the new sink (after he had cancelled an appointment with virtually no notice the day before) and after he left, it was leaking again. He came back again a few days later and said that he could not fix it, that there was something wrong with the (brand new) faucet. I wanted to put the old faucet back in, but they had taken the bar sink and faucets (without my knowledge). So I turned off the water and haven't used the bar sink since. I have to have a plumber come out, disconnect it, put in new faucets, and reconnect it. As it turns out, I didn't need a new sink and faucets, but I could not pull it out and return it becuase the old sink was gone. No one ever called to check back with me to see if I was satisified or if their plumber was able to finish the job properly. I found that to be quite disturbing as they knew I had had some problems with the bar sink and plumbing, I expected a call based upon the amount of money I spent and the fact that there were a couple of glitches. Quite honestly, I did not want to spend any more of my time, so I didn't call them either.

The cabinet between the stove and fridge was not accurately measured and was placed so close to the stove that the oven door would not open. The dishwasher was improperly installed. The tile floor was improperly installed. The grout began to crumble and a 12"x12" tile cracked within weeks of install. I refused to submit the final payment prior to the above mentioned corrections being made, and Builtmore refused to correct their mistakes. I have spent hundreds more than the balance due because of the extremely poor quality of materials and workmanship. I would never consider using them again and would most definitely never recommend this company to a friend or foe.

In the midst of working on 3 homes that need countertops, tile, etc. Found a groupon for this company. Really like to support local businesses, so I gave it a try and bought 2 offers Went to the store to look at their offerings. Was there for 30 minutes before anyone entered the showroom. Then was never greeted. Finally another person from the back came out and I had to approach him to get service. Picked out a remnant piece of one color (didn't need much) and partial slabs of another. Was quoted a price My son and daughter were so disgusted with the service, decided not to try this company, but I choose to go with remnants since they had what I was looking for. What a disaster - Called several times and emailed to provide my dimensions, no response. Finally reached someone and the Gentleman stated Offer was only good on purchases over $3000 and only partial on tile, which wasn't on the form. He did offer to accept the one certificate so I returned the other one. Also stated the price quoted was incorrect. I went back out to the facility to 'pick' out my slabs. Finally received a new quote and they had jacked up the price even more than the verbal quote. Had to banter back and forth, but finally got the price back down (still was too high) Installation: included a sink (which I had stated exactly what I wanted and they had it in the showroom). Gentleman brought 2 other samples - one of which was a black composite (does not match brown quartz). Said they didn't have the other one, but would go look for one. This was a cluster also. Ended up getting my own sink and taking a $150 credit. Actual countertop installation. AFter several hours late. 2 folks came, only been working their a few days (lots of turnover). Installed only part as the small slab was not ready. Sink cutout had a reveal (which I don't like and wasn't asked), silicone work was sloppy, measurements were off, and one side wasn't finished. Scheduled to come back in a few days to complete and install last slab. Final visit. Small slab was not what I picked out and was too grey (picked out white). Unfortunately, not returnable. Also, one of the installers had already quit, so the original guy (2nd day on the job), brought one of the finishers to complete the polishing. At this point I was so irritated and disgusted with the company that I took what was installed as it was still an improvement over the old laminant This could have been very lucrative as we needed countertops for 3 homes and tile. The business went down the road to another stone provider as my son just bought 80+ ft of granite and still have more to do Lesson learned. I should have known by the lousy service, shady quotes, and continual follow-up that this was going to be a deal gone bad.

They did a fantastic job...the end result being that we now have beautiful granite counter tops in our kitchen. This whole process started with us visiting their store and talking with Carl. Carl was a pleasure to work with...he answered all our questions, of which I had a lot, very patiently. Carl explained how the process of replacing our counter tops would work, from the selection of the granite we wanted, wether we wanted a back splash to the choices we had for edge finishes and so on. He also explained what options we had concerning the removal of the existing counter tops and the plumbing work. We decided, for a fee, that we would have their company do the removal and haul away as well as the plumbing...I thought the prices were reasonable . Once we found the granite type/color we liked, we proceeded with scheduling when they would come out to remove the existing counter top, take detail measurements and when they would install the new granite. We scheduled to have the removal done on a Tuesday and to install the new granite tops on Friday. They followed the schedule we had set up with Carl exactly. The workmen were very professional, cleaned up afterwards and always willing to answer any questions we had. A great group of people to work with. We are very,very satisfied with the end results. We had a certain amount of anxiety going into this, but Carl made the whole process enjoyable and stress free for us...thank you Carl.

They did a very good job, I was very satisfied with their work.

I had a very good experience with this company. Our project included new hardwood flooring, new kitchen cabinets and granite counter tops. They were very good about showing up on time, and each day cleaned up after they were finished, hauling off the old material every day. The new kitchen design is much improved over my old kitchen and was installed professionally, including crown mouldings and trim pieces. I love the new granite counter top, it was installed in less than one day and has no seams!......the new tile backsplash looks great, I am a very satisfied customer and would reccomend this company to anyone with a kitchen/bath/flooring project to do

The entire process went off withour a hitch. The hardest and lengthiest part was deciiding on the stone after visiting several local showrooms with plentifull choices. Once we had settled on the granite, the entire job was completed within a week. The craftmanship is outstanding. In many jpbs of this size, I have seen two or three seams--- we have one (in a very inconspicuous place). Total cost was significantly lower than anticipated.