BUCHANAN HARDWOOD FLOORING INC

We had made an appointment for Jeff to come to give me an estimate at 5:30 on Monday. He never showed and at about 6:00, I called him. He made excuses (e.g. had to get his kids, etc.) and I told him that while I understood that, I would have appreciated a phone call letting me know it wouldn't work out for him to come that night. We made a subsequent appointment for him to come the following night. I asked him if he still had my phone number, address, etc. and he assured me that he did. I waited for 30-45 minuets past the appointment time the next night and again, he did not show. I feel there is no excuse for such behavior and if someone is that unreliable - at the sales/estimating stage of a job - that they are not likely to be reliable or to do good work on the jobs they actually get.

The overall experience was very good. Jeff the owner did the estimate and was much more helpful than the estimators sent to us by two other companies. Buchanan's was the only company able to locate unfinished engineered hardwood for our lower level. This was important in maintaining the same stain color throughout the house. A two-man crew worked for 5 days installing the hardwood. The only thing required of me was to open the house in the morning and lock up at they end of their day. The men were always courteous and professional. I was pleased at how much they knew about their business. The next week the floors were sanded, stained and polyed. We were able to choose the stain color with some professional guidance from the workmen. The job could have been done a day earlier than estimated were it not for the high humidity making it difficult for the floors to dry in between coats of poly. I walked into a house wit beautiful floors. The final bill was the exact number as the estimate.

Very good experience, professional and timely, fully recommended.

THEY WERE LATE EVERY TIME THEY WERE TO BE AT MY HOUSE, EXCEPT ONCE ESTIMATE, THREE DAYS OF WORK, ONE TRIP FOR CUSTOMER SERVICE. DID NOT RESPOND TO CONCERNS ABOUT QUALITY OF WORK WHILE WORK WAS BEING PERFORMED. DID HAVE GOOD FOLLOW-UP TO ADDRESS CONCERNS AFTER WORK WAS COMPLETE.

BUCHANAN HARDWOODS CAUSED ME A BIT OF A THRASH, BUT IN THE END, THEY DID LOVELY WORK. DUE TO POOR TIMING, IT TOOK 3 TRIES FOR THE BUCHANAN FOLKS TO SHOW UP AT MY HOUSE TO QUOTE THE JOB. ONCE WE HAD THE QUOTE, THEY WERE PROMPT ARRIVING TO WORK, BUT UNCLEAR ABOUT WHEN THEY'D FINISH. THE JOB ENDED UP TAKING ABOUT 2 WEEKS LONGER THAN ANTICIPATED. A GOOD GROUP IF YOU CAN DEDICATE THE TIME; IT MIGHT BE NECESSARY TO FOLLOW UP TO GET CLEAR COMMUNICATION.

BACHANAN HARDWOOD FLOORING WAS GREAT FROM THE FIRST PHONE CALL TO THE END RESULT. THEY WERE VERY PROFESSIONAL AND HELPFUL. THEY WORKED WITH US FOR SOME TIME BEFORE EVER GETTING STARTED. THEY TOOK THE TIME WE NEEDED TO PICK THE FLOOR WE WANTED.

WE GOT THREE ESTIMATES. THE BUCHANAN ESTIMATOR WAS THE MOST THOROUGH AND KNOWLEDGEABLE OF ALL. THE WORK WAS DONE ONE TIME, CLEANUP WAS VERY GOOD, PLASTIC WAS HUNG TO CONTROL DUST.

WISH THAT I COULD POST BEFORE & AFTER PICS! CAN'T BELIEVE WHAT THEY DID WITH THESE FLOORS! BOTH WORKERS TOOK A LOT OF PRIDE IN THEIR WORK. THEY WERE PUNCTUAL, NEAT AND THERE WAS NOTHING TO CLEAN UP AFTERWARD, HARDLY ANY DUST! THEY ANSWERED ALL QUESTIONS AND WERE A PLEASURE TO HAVE IN MY HOME. I FELT VERY COMFORTABLE LEAVING TO DO ERRANDS WHILE THEY WERE HERE. ONLY DISAPPOINTMENT WAS THAT THEY WEREN'T ABLE TO MATCH NEW WOOD TO THE OLD. THE OWNER HAD TOLD ME AT ESTIMATE THAT THEY KEEP OLD FLOORING AROUND FOR THIS PURPOSE, BUT THEY COULD NOT FIND RIGHT SIZE AND HAD TO USE NEW. HOWEVER, THE FLOOR LOOKS SO BEAUTIFUL THAT I CAN'T COMPLAIN I DO UNDERSTAND THAT OLD WOOD HAS A PATINA THAT NEW WOOD WILL NEVER MATCH. I SOLVED THAT PROBLEM BY PLACING THE BED OVER THE REPAIRED AREA. I LOOK FORWARD TO HAVING THEM REFINISH MY DOWNSTAIRS OAK FLOORS. THEY'RE TRULY PROFESSIONALS, THE FLOOR LOOKS LIKE NEW! I WALK ON FLOOR BAREFOOT AND IT'S TOTALLY SMOOTH, LIKE NEW FLOOR! SO HAPPY I HIRED THEM!

EXPERIENCE WAS EXCELLENT. THE ENTIRE TEAM AT BUCHANAN HARDWOOD FLOORING WAS VERY PROFESSIONAL. PHONE CALLS WERE RETURNED QUICKLY, AND ESTIMATES WERE PROVIDED WITHIN ONE DAY OF REVIEWING THE WORK TO BE DONE. WORK WAS COMPLETED IN A TIMELY FASHION. THE FLOORS IN MY HOUSE ARE VERY OLD AND HAVE A RECTANGULAR PATTERN IN THEM, WHICH CAN BE DIFFICULT TO REFINISH. BUCHANAN HARDWOOD DID AN EXCELLENT JOB, WITH WHAT I THOUGHT WAS NOT AN EASY JOB. ALTHOUGH I DID NOT GET ESTIMATES FROM OTHER HARDWOOD REFINISHERS, I CALLED TO CHECK OTHER COMPANIES PRICE PER SQUARE FOOT REFINISHING CHARGES, AND BUCHANAN HARDWOOD FLOORING WAS VERY COMPETITIVE. I WOULD DEFINITELY USE BUCHANAN HARDWOOD FLOORING AGAIN.

PROMPT, THOROUGH, NEAT, EXCELLENT JOB!!! TOOK TIME, WASN'T IN A HURRY. BEAUTIFUL WORK. HAD SEVERAL ESTIMATES, THIS FELL IN THE MIDDLE.

EXPERIENCE WAS FANTASTIC! WORK WAS EXPERTLY DONE AND PRICE WAS CHEAPEST I COULD FIND. ALSO, IT WAS DONE FAST, AND THE CLEANUP WAS GOOD. HIGHLY RECOMMENDED.

THEY WERE PUNCTUAL AND THEY GOT THE JOB DONE PRETTY QUICKLY. DID A GOOD JOB.

THE QUALITY OF WORK DONE ON OUR STEPS AND HALL HAVE ENHANCED OUR HOME'S VALUE. THE WORKERS WERE TO A MAN COURTEOUS AND INFORMATIVE. NO DOUBT WE WILL USE THEM WHEN OUR OTHER FLOORS NEED WORK.

THIS COMPANY IS TOP NOTCH. EVERYONE I WAS IN CONTACT WITH FROM BEGINNING TO END WAS PERSONABLE, FRIENDLY AND PROFESSIONAL. IT WAS A FOUR DAY JOB BUT THEY MANAGED TO FINISH IT IN THREE DAYS BECAUSE OF THANKSGIVING WEEKEND. MY FLOORS ARE AMAZING AND SO BEAUTIFUL. I'VE GOTTEN HALF A DOZEN COMPLIMENTS ON IT SO FAR. I HIGHLY RECOMMEND THIS COMPANY.

THE QUALITY OF THE WORK WAS UNEVEN AND IT TOOK AN EXTENDED TIME TO FINISH, WITH LONG INTERVALS BETWEEN WORK. GOOD PROFESSIONALISM FROM THE GUYS WHO DID THE WORK, BUT NOT THE ONES WE WOULD TALK TO ON THE PHONE. COMMUNICATION SEEMED TO BE POOR.

WITH 88 YEAR OLD FLOORS, YOU CAN'T EXPECT PERFECTION. NONETHELESS, MY WIFE AND I WERE BOTH DISAPPOINTED BY THE OVERALL QUALITY OF THE INITIAL JOB. THE FIRST INDIVIDUAL SENT BY THE COMPANY, THOUGH EXTREMELY FRIENDLY, USED THE WRONG TYPE OF OAK WHEN REPLACING BOARDS, LEFT NUMEROUS SANDING MARKS, AND DID A VERY SHODDY JOB WHERE PATCHING WITH WOOD COMPOUND. AFTER CALLING TO EXPRESS MY CONCERNS, JEFF (THE OWNER) CAME OUT TO VISIT AND INSPECT. HE EXPLAINED THAT HE'D BEEN ON VACATION, BUT THAT HE'D THOUGHT HE'D LEFT US IN PRETTY CAPABLE HANDS WITH A FAIRLY NEW, BUT PROMISING EMPLOYEE. HE WAS INCREDIBLE TO WORK WITH. UPON SEEING THE JOB, HE ADMITTED THAT HE HIMSELF WAS EXTREMELY DISAPPOINTED WITH THE QUALITY, AND PRACTICALLY BEGGED FOR A CHANCE TO MAKE IT RIGHT. HE DID EVERYTHING HE COULD, INCLUDING OFFERING SEVERAL FREEBEES AND HIRING MOVERS & STORAGE TO ALLEVIATE THE ADDITIONAL INCONVENIENCE OF HAVING TO ENDURE TWO JOBS. THE FINAL RESULT WAS MUCH IMPROVED AND WE'RE NOW VERY HAPPY.

BILL AND MIKE WERE NICE GUYS TO HAVE AROUND FOR THE WEEK OF WORK.

HE AND THE COMPANY DIDN'T CARE THAT THEY LEFT ME HANGING. THEY ALSO DIDN'T RETURN THE CALL OR MESSGAE I LEFT FOR THEM ASKING FOR THE (LATE) ESTIMATE. NO ONE CALLED AND EXPLAINED THAT THE ESTIMATE WOULD BE LATE AND NO ONE CALLED TO APOLOGIZE FOR NEVER CONTACTING ME AS PROMISED. I WAS THE ONE TRACKING THEM DOWN AND NO ONE KNEW WHAT WAS GOING ON WITH MY ESTIMATE! THEY KNEW I WAS AN ANGIE'S LIST MEMBER AND THIS DIDN'T STOP THEM FROM LYING TO ME AND FORGETTING ABOUT ME. THIS SHOWS A LACK OF CARE AND EXTREMELY POOR CUSTOMER SERVICE. IF I CANNOT TRUST A COMPANY THEN I MOST CERTAINLY WILL NOT DO BUSINESS WITH THEM AND I CERTAINLY WILL NOT RECOMMEND THEM TO MY FAMILY AND FRIENDS. THIS COMPANY NEEDS TO GET ITS HEAD ON STRAIGHT, HAVE A BETTER SYSTEM OF ORGANIZATION AND PUT ITS CUSTOMERS FIRST. IF IT SEEMS AS THOUGH I AM UPSET, I AM! THIS WAS MY FIRST EXPERIENCE AS A BRAND NEW HOMEOWNER AND IT WAS ALSO MY FIRST ANGIE'S LIST EXPERIENCE!

I DECIDED TO CONTACT ANOTHER COMPANY, INSTEAD. I WOULD TRY TO CALL THEM THE NEXT TIME. THEY DON'T CALL OR REPLY IN RESPONSE TO AN E-MAIL. I ONLY CONTACTED THEM THAT ONCE AND RECEIVED NO REPLY.

I WAS VERY HAPPY WITH ALL ASPECTS OF THE WORK PERFORMED, AND HAVE GOTTEN MANY COMPLIMENTS ON IT. I WOULD HIGHLY RECOMMEND THIS COMPANY.

THEY ARE VERY NICE PERSONABLE PEOPLE AND WERE MORE THAN WILLING TO WORK WITH US IN EVERY WAY. THE OWNERS ARE VERY FRIENDLY AND PROFESSIONAL. WE WOULD DEFINITELY USE THEM AGAIN.

FIT OUR MOVING SCHEDULED. CAME OUT IMMEDIATELY WHEN I HAD A QUESTION ABOUT THE JOB. REASONABLE PRICE, WE HAD SEVERAL ESTIMATES. WOULD USE THEM AGAIN.

THEY DID EXCELLENT WORK, VERY RESPONSIVE, WORKED QUICK AND WELL. I HAVE NO COMPLAINTS, I WOULD CALL THEM AGAIN IN A MINUTE.

GREAT COMPANY THAT TRULY CARES ABOUT CUSTOMER SATISFACTION IN ADDITION TO DOING QUALITY WORK.

FINISHED JOB ON TIME & BUDGET. ONLY ISSUE WAS THEY EMPTIED SOME PAINT THINNER ON OUR NEIGHBOR'S LAWN, KILLING A SMALL PATCH OF GRASS.