BROMWELL'S

service was very good

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It went very well.

Awesome!

I liked everything and the work they did.

Catching Todd in the store can be challenging in those early days when you are figuring out what you want. However the reason is obvious once your project starts. Todd checked on our job every day, expertly keeping on top of all details of the job. 3 men worked on our project, and all were craftsmen that were hard-working, meticulous, talented, and always arrived at the time they said they would. Not cheap, but quality of workmanship and materials worth every penny. This is a group that does not want to compromise on quality and that is very reassuring when installing such an appliance and making it look good. Could not be more pleased with end product or experience overall. Sitting down to that first fire and watching it draw effortlessly was such a pleasure compared to our old choking smoking firebox. Very accomodating to our special needs. Arranged for us to pick up tile early and let us pick the ones used for the pattern on the wall. Grout lines uniform and vanishingly small. Cut tiles matched up perfectly, even on difficult angle cuts. Craftsmen constantly checking to make sure their ideas (and Todd's directions) matched what we wanted. Clean and timely work striving to work with our timeline. Good personalities all around to keep this a relatively stress-less project (not bad when they are ripping out major parts of your home...). Accolades all around.

Bromwell's had installed the new fireplace in the Fall but when problems arose in the Winter due to installation issues they responded right away! I am adding this especially cause there had had been an earlier miscommunication as we felt Bromwells was not following up on a another matter in our Cincinnati home to install a new fire mantel. I AM PLEASED TO SAY THAT I POSTED THIS CONCERN ON ANGIES LIST AND HEARD FROM TODD AT BROMWELLS IN RESPONSE. HE WAS VERY GRACIOUS RE: THIS COMMUNICATION MISUNDERSTANDING. Their followup job in Indiana was outstanding. Thank u Bromwells and Angie's List!

My husband and I went to the Bromwell's showroom at around 4:30 pm on a Saturday (they close at 5). We were not hurried out the door at 5 pm. We met with Jeff, (the owner) and another associate, they were very helpful in helping us pick out a gas log set for our very old home. They didn't try to up-sell us. We wanted a larger gas log set and they said it would be too big. It saved us a couple of hundred dollars! We had JT arrive yesterday to install the new gas log set...it works great and is beautiful! Very happy with customer service and product! We are looking forward to working with Bromwell's in the future!

We found Bromwells to be very professional. Todd Glacken was our sales representative. He oversaw all the stages of our fireplace remodel. He helped us with the new design, managed the installation of the stone work and followed up with some touch up work to be sure we were completely satisfied with the results. We are very pleased with our new fireplace and we would recommend this company to anyone looking for this kind of work.

We called for replacement of two original fire mantels that did not meet building specs and could potentially cause a fire. We wanted to take care of it right away when we realized there was a danger of fire. Spoke to a Bromwells representative. He was very cordial and asked that we email him photos of the existing ones. Sent them that week. Never heard back. Called him several weeks later. He asked that we send the photos again or that he had them on file.....cannot remember which ....but said he would call to schedule. Never heard back again so gave up and am now looking for another provider. I am sad to say I won't call them again(:

Todd at the Bromwell's store was great to work with prior to purchase. Showed us many inserts, talked about the pros and cons, etc. Todd and Bromwell's just inspired more confidence in us than another company we were considering. JT, the installer, was great to work with and did an excellent job. We are very happy with the quality of the insert we chose, and the whole interaction with Bromwell's during the installation.

We are very pleased with the new fireplace. There were a few minor issues with the intallation that were promptly corrected. An accent light cover needed to be replaced and the insert developed some instability in the flame that made it unuseable for a few days, both were corrected. The installers worked hard to free up a seized gad valve in the floor that would have cost us $500 to repair had they not worked to free it. Overall I thought that the price of the gas insert was a little high but it is clearly very good quality and provides ample heat for this small basement room.

Excellent. Could not be happier and keep up the great work.

We visited the showroom about a month ago to look at gas logs for our fireplace. We talked with Gary Gerwe and found him to be very knowledgeable and nice. Gary explained the difference between vented and non vented logs which helped us to make our decision. He demonstrated the different options for turning on the logs and explained the benefits of each. When we left we felt like we had talked with a professional. We wanted to look at other brands to determine which log manufacturer we wanted to purchase. After visiting other stores and looking at their products, we determined that Bromwell's had the most realistic and high quality logs. We returned to the store and met with Gary who was so nice again. We purchased the logs and was given a discount by the owner. They gave us the name of a professional who has experience installing the logs. We really liked working with this company and would highly recommend them. They also have 2 store cats that we really liked meeting.

It went very well. They gave excellent pricing and excellent service. The fireplace still works very well. We were very pleased with the service and would use it again.

I called Gary and made an appointment to visit my house and replace my screen. He made an appointment within 2 days, fabricated the screen, and returned to install within a week. Very professional and cleaned up thoroughly after he was completed. Great value for a job no one else seemed willing or able to perform.

I visited Bromwell's store on Fourth Street, downtown Cincinnati and chose a wonderful set of gas logs from their very impressive showroom display. The service manager, Todd Glacken, scheduled , JT to install my logs within a week. He also had to remove an existing wood burning insert, which he did with a special machine that hauled it up the stairs and out of my house. Total job, including great clean-up was about 3 hours. Very pleasant experience.