Big Bob's Flooring Outlet Ridge

Very well. After visiting many stores and looking at a variety of ready made rugs and carpet pieces that could be bound, we found a piece of carpet at Big Bob's that exactly matched our existing 13 year old worn (torn at one corner) and stained bound 8.5 by 10 foot piece of carpet. Ralph, the Manager, was very helpful. We found a roll of carpet that matched our existing carpet exactly! The price was very reasonable for the carpet and binding. It was sent out for binding and returned to the store in about ten days for us to pick up. We installed it over our existing pad and it looks great!

We are so pleased with our new carpet! Big Bob's was great to work with. Brenda was especially helpful recommending different types of carpet and being very patient with us as we took time to mull things over. When she calculated the price of our first choice and the total came in over our budget, she showed us another option that looked and felt very similar but it came in under budget. It's been a huge improvement and we are very happy with the whole experience.

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The office manager was excellent! However, I had to contact the office manager a few days after our initial discussion since I had not heard from the installer. Once the installer called to schedule an appointment to measure the room; he called the day of the measure (apx 10 mins before he was due to arrive) and said he would be 45 minutes to an hour late.

I usually don't do negative reviews, but I have to share the horrible experience I've had with this place and warn people not to use them. I went into Big Bob's carpet warehouse (Ridge location) on Sunday, 3/16 and spoke with Jon who showed me carpet selections and sheet vinyl for a kitchen. I was a little perplexed that he wrote my information (name, phone number and address) on a scrap piece of paper sitting behind the desk instead of entering it into a computer, but I thought maybe the system was down. Anyway, he tells me an installer will contact me to set up the appointment to measure. Two days go by and I don't hear anything so I call them on Weds, 3/19 and a completely different person (who I believe was the manager, Lloyd) tells me that they don't have my information and to give it to him so he can enter it into the PC and have an installer contact me later that day or the next to set up the appointment. So, I give this guy my information. Now I still don't hear from them for two more days so I call again on Friday 3/21. The person I speak with (Lloyd again) is apologetic and says they had some issue switching out installers but that's no excuse for someone not calling. I'm pretty disgusted at this point. This person tells me again that an installer will call me to set up an appointment to measure again. Well, now later that same afternoon an installer calls me and asks if he can come now because he's in my area measuring another job. So I say OK. The installer comes by with his group and they measure on Friday 3/21. As he's leaving he asks me if he can do the job on Tuesday 3/25 because that's when they'll be completing the other job that's nearby for someone else. I respond that I need to get the estimate and if the price is right, that will work fine. By this time I'm expecting (but not really) to hear back from Big Bob's to give me an estimate for carpet in two bedrooms and replacing a kitchen floor, and here it is 3/27 and I still haven't heard back from them. Unfortunately they lost out on quite a bit of business with us because we need to have carpet installed and kitchen floors replaced in multiple apartments. I wouldn't recommend this place to anyone. They're unprofessional and don't keep their word. It's probably for the best because if they can't even get these initial steps correct who's to say they even know how to do a good job installing flooring and cleaning up. I'm sure they saved us a huge headache and from wasting our money on sub-par service.

I spoke with Brenda, who was very nice. She set up an appointment for someone to come out and give me an estimate for wood floors and carpet. We had worked late painting the night before and got up extra early to drive to the new home 20 minutes away so that we would be on time for the floor tech. The appointment was for 9 a.m. and by 9:30 I start calling the office. I was not able to get in touch with anyone until 10:15 a.m. and Brenda said that she would try to get in touch with the technician that was suppose to be there. There was never an explanation given for why he did not show but another tech came to measure the floor about and hour later. Once the measurements were turned in, we were told a price that was way out of our budget. Although the experience was not good, I still thank Brenda for trying to make the and quot;no showand quot; right.

I appreciated the manager getting the job done the day after measuring because a new sofa Was due to arrive the following day.

Good experience, everyone did there job and went beyond to help make this experience good. Would definitely do business with them again. The Ridge location is very professional at all levels.

They accommodated my time commitments and at a price that no one could beat in the city. Lloyd (store manager) went out of his way to find a odd lot for my rental property and offered a great price on it. I worked with Lloyd and Steve, both very professional and fair. The installers even worked on Sunday to get the job done, as committed, and hauled the carpet away at my request.