Benjamin Franklin Plumbing - Cincinnati

Arrived on time and only did what was necessary to fix our issue.

They saw it was an emergency and came within an hour.

I recommend this company. Professional and courteous

Very prompt and friendly service

They came on time, did the work promptly. The charges were excessive for the amount of time involved.

No Comment

The repairmen were friendly and professional. Work was done in a timely fashion. I was told that we would be called 30 minutes ahead of the time the guys would arrive at our house, we were called when they were sitting in our driveway so no heads-up, had to rush home, my wife and I were both at work. Once the work was finished they wanted to be paid on the spot. I was told I didn't have to be at the house while they worked if I was comfortable not being there. Since my wife and I both work full-time jobs we opted to have the work completed while we were at our jobs. I was working with a client at work that was very important, I could not break from them to take care of personal business. After about the 4th call to my cell I picked up to let them know it would be probably another hour or so before I could pay. The lady on the phone, Jamie sounded put-out and told me they need payment now and the worker could not leave my house until payment was made. I assured her I would call back....she did not like that answer. I almost had to hang up on her, she was being very persistent. I called back around 1:30 or 2pm, the phone went straight to voice mail, I left a message. I called back 5 more times that day to make the payment, still no call back. Finally the next week they called me for payment. These details needed to we worked out from the start. I already paid a $200 deposit and they knew we would be at work while the job was being done...

I would recommend this company. My plumbers name was Chris. He was very considerate and helpful. He did a very good job and fixed my problem efficiently. He was prompt, gave me the quote up front and fixed the problem.

over price for what they did. they could not give me a quite before ok the service, just a show up charge.

great experience

Came quickly, very professional and polite. Explained everything being done.

I enjoy talking to the serviceman. very nice service. thank you

Would have been nice if the service man had wiped up the dirt that resulted from the repair he made. Other than that I was very satisfied.

It was an emergency so they came about 9pm...very fast and very nice.

Very friendly, knowledgeable and super fast with the repairs.

The $49 dollar service charge is added to the total bill not included in it. So the lowest charge they charge is $177.00 plus a $49.00 service charge. $220.00 to light a pilot light. Ridiculous.

I had to have the work done, but think the price was too high. I know that you have to make a living, but I am a combat wounded Vietnam veteran on a fixed income, so my money does not come cheap, and I have to watch where it goes. I had another company, Trinity Plumbing look at the job, but the owner could not give me a for sure date he could do it, but said that since I had bought my own faucet, the cost to install would have been less than $100.00?

nothing