BA Appliance Repair Svc

BA Distributing llc was Amazing! The Service Tech was prompt, professional and very skilled at his trade. He quickly diagnosed the issue with our refrigerator. He had to go across town to retrieve the part needed and fixed our refrigerator quickly. The Customer Service BA Distributing provides is amazing. They are now our appliance repair company.

The service went fantastic. They were really good. They were professional, on time and polite. The price was reasonable and affordable.

The service was phenomenal. They were professional, on time and polite. The price was very reasonable and I will recommend them to anybody.

I had BA Appliance Repair come out to look at a washing machine that was only a few years old. Parts are backordered (COVID, I get it) and they tell me they will notify me as soon as they get it in. Part comes in, they call me right away, squeeze me into their schedule a day later. Repair is made, my wife is a very happy camper, and probably saved me $500 on buying a new washing machine. Hopefully I don't have to call them again, but if I do, it will be an easy call to make. Thanks again!

Incredibly friendly and efficient. The BA crew treats its customers like family and has the experience to not only solve the issue at hand, but also the patience to communicate. Would 100% recommend to anyone I know and will use again.

BA has been fantastic to work with! Their staff is professional and fair! They have worked on my washer, dryer, refrigerator, and dishwasher. They have never pushed me toward buying new or over repairing! They are the best and I will never use anyone else in this industry!

Mike Bigelow went well beyond the call of duty to make sure we were totally satisfied. He is a great technician ... explained everything very well.

The reviews are real! I have nothing but good things to say about BA Repair and about Dean. I called them because my dryer had died. Dean was so considerate. He called me at the beginning of the 4-hour window to let me know about what time he'd arrive (3-4pm) in case I wanted to run errands, instead of having to sit home waiting. He then called when he was leaving his appointment before me for my '30-minute warning'! So my experience started out great. It only got BETTER!!! Dean was pleasant and professional and treated me well. (you know how sometimes repair people treat women like idiots? - Dean is NOT one of those types!!!) Anyway, he spent about 20+ minutes diagnosing the problem, and then let me know that we should start planning a funeral for our dryer because it was "dead". He explained that he COULD repair it if I wanted, but that the repair would cost as much or more than a new dryer, so I told him we'd get a new dryer. Dean even gave me a connection at Lowe's who would 'take care of me' and I'm meeting with him this week. Dean was very apologetic that I had to get a new washer, but that's what he recommended. He could have just done the repair and I'd have paid the bill, but he did what was best for me, not him. How refreshing! They build their clientele with referrals and repeat customers. And I will be one of his repeat customers any time I need an appliance repair. Dean also (apologetically) charged me the minimum he could for the service call, which I also appreciated. He felt badly charging me, but I'd have insisted because he was so honest and helpful! I will never go anyplace else for any repairs! They have a customer for life in me! It's so refreshing to work with an honest company who truly practices Christian values - do unto others ...

BA was great. The guy arrived on time, immediately identified the problem, fixed it quickly. Professional and friendly. Will call them again in the future.

Bill was professional, knowledgeable, and friendly in providing service to us. Quick repair. Thoroughly explained what was wrong and how to prevent in future. Would definitely hire this company again.

What actually happened was that the stove started working on its own just before he got here. He did charge me for the call, which is fair. He was good hearted, and professional about his work. We would hire the company if needed again.

Excellent service. Punctual, competent, honest, friendly.

BA Appliance Repair was professional and helpful on the phone. An appointment was scheduled quickly and the technician was punctual, friendly and skilled. He diagnosed the problem, ordered parts and fixed my dryer so it is once again in tip top shape and should last me for many years to come. Very pleased with the level of service and professionalism of all BA employees. Note: This repair was part of my home warranty contract so I cannot comment on costs since I only had to pay the deductible.

Couldn't ask for better service, again as a repeat customer! Was prepared to give up on 20 year old washer, but given short description & model number, they came prepared with part & fixed in no time. Very knowledgable, friendly, & courteous. Recommended to our business partner too who had fridge fixed & would also use again.

I had no idea who to call for service (old dryer). I am an angies list member because I do not want to call up just anyone and hope for the best. Thanks angie for starting this web site. I chose this service provider because they we near me. I contacted them through angie's list and they got back with me within a day. We emailed back and forth about what I needed and what day I was free. They were always very prompt in their responses. Dave came right on time. Diagnosed the problem and set up time to come back to finish the job. He tried to save me $ with every discount he could give me. I would recommend this provider to everyone.

Great service. Very professional, courteous and timely service. Dean and Vic were great, found the problem instantly which needed a part ordered. As soon as the part arrived, they came back at a time convenient to us, and finished the job. Everything from my first phone call to finishing the job was just great! Would highly recommend the excellent service they provide!

It went great. They were here when promised and they diagnosed the problem, fixed the problem and did a little maintenance in 30 minutes! The dryer is blowing air hotter than it has in a long time.

I called this morning and they got there today. The problem was quickly identified and he had to go twice to the parts store because the first part was broken. The price was very fair and it saved me from the hassle of buying and installing a new washer. I will definitely call them first next time I need help!

The workers were great and I would recommend this company to friends.

This company was dispatched by our home warranty provider, American Home Shield. I was astonished by their punctuality, responsiveness, and professionalism: the technician was here within an hour of my first contact with the company. He quickly diagnosed the problem (clogged drain in the refrigerator) and repaired it. The technician (Tom) was very friendly and professional. I couldn't believe how efficient the whole process was: this was really an incredible level of service.

He fixed the problem and got our washer working again and explained why it might have broken in the first place.

it was a quick and easy fix of the dryer belt. Dean from BA diagnosed the problem over the phone so was able to bring the right parts with him. He gave me an accurate estimate over the phone and was able to do the repair the same day -- within hours of my call. I was very pleased with the quality of the service and professionalism.

We moved into our house in September of last year. We had a home warranty with the purchase through First American. When preparing Easter Brunch, we noticed that the burners on our KitchenAid electric stove/range/oven would suddenly stop working and thus we could not cook our brunch. So a few business days later we called First American to put in a claim to get the electric stove/range/oven repaired. First American sent out BA Appliance Repair to fix it. They said the controls needed to be replaced and that they would order the parts. A few days later the parts showed up at the house and BA Appliance Repair called to verify and schedule someone to come out and do the repair. When BA Appliance showed up, they had two people because they said this was going to be a big job. Apparently along with the controls, the wiring harness had to be replaced since the controls had different connections. So when they opened the parts box and took a look, the two guys had a conversation and said they could not do the work. They said they were going to call First American and tell them they needed to send out another company. A few days later, First American called Sears (was not actually Sears, it was a subcontractor that Sears uses) to come out and take a look. They said the control board needed to be replaced. They ordered the part, came out replaced it, and it really did not work even worse than before. They then ordered another control board. The board worked the next time, but the stove still have the problem with the controls going out and the burners stopped working again while you would try to cook. So now Sears agreed with BA that the controls needed to be replaced. When the control parts arrived, the Sears guy looked at the box of parts (same parts that BA Appliance ordered) and said that the stove was beyond repair. They said First American was going to replace it now. Then I followed up with First American who verified the stove was going to be replaced. BUT....a few days later when they found out this unit originally a high-end stove worth around $2,500 they decided not to replace it and called a third appliance repair company - Day's Appliance Repair. Day's sent out one of their technicians who said he could fix it. He agreed the controls were bad. I filled him in on the entire ordeal (two months had passed by this time). Day’s said that the repair was very time consuming and difficult and that's why in his opinion the other two appliance repair companies (BA Appliance Repair and Sears) backed out and said they could not to it. I also did not mention earlier that the Sears subcontractors dented the stove control panel while trying to put the stove back together. They admitted they did it and said they would replace it. Sears never did, so I did tell Day’s I wanted that replaced when he came back to do the repair. Day’s submitted their estimate to First American - I am just guessing the repair was north of $500 - and First American gave them the OK to repair it. Day’s ordered the parts and when they came in, Day's called and scheduled the repair. It was a big job to rewire it and Day’s was here for a few hours. But when it is all said and done, as Day’s promised, they said they could fix it and they did. Days’s people were real professionals and knew exactly what they were doing. I was very disappointed that First American called BA Appliance Repair in the first place. BA Appliance Repair should have been able to fix this. I watched the guy from Day’s and it was not so much a difficult job as a time consuming job. The only thing I can think of is that when BA Appliance Repair sent their estimate to First American it was too low and so they were going to lose money. Instead of losing money, they just decided to bag it and let some other company deal with the problem. So if you are in Cincinnati I might suggest you call Day’s first before BA Appliance Repair. Oh, and the $60 price I noted in this review is for the deductible I had to pay them as part of the First American contract.

Mr. Bigelow came when he said he would ( I was so happy), He was polite and professional. He checked my dishwasher and pronounced it as good as dead. He gave me helpful suggestions for a new one and didn't charge me for his time. He explained what was wrong with dishwasher and shop vac'ed out the water that he put in the machine, to test it out. He explained he could put a new motor in, but it would be more cost affective to buy a new machine. ..

Service man was punctual, actually a little early. He was polite, and effecient. We would use this company again.