AquaProof Inc

Very impressed with the owner of the company who came out to do the walk through and provide an estimate. He advised what we needed and explained in detail why. Also, described how the work would be done. And, he did not try to sell us any expensive add-ons which we didn't need. He pulls no punches, tells it like it is and I appreciate that kind of straight forward talk. Looking forward to getting the work done.

It was a big job. Much excavating, all by hand, took longer than planed. At the end of the job, we asked if original bid was fair, given all of the extra time/work. We were having new electrical service provided also and the two crews coordinated efforts and we saved some $ on the electrical by piggy backing on the excavation done by Aquaproof. We agreed on a new, higher price that reflected our satisfaction with their doing it right and not cutting corners to make a profit. They were willing to honor the original bid but we were not comfortable with that. BTW, the basement no longer leaks:).

I told the tech that I'm looking for low-cost temporary solution so he recommended I dig a drainage ditch which is exactly what I did and it has helped a bit.

Bad experience. First of all I originally called Aquaproof about 1 1/2 years ago to check out my basement foundation that had some cracks and bowing and I really felt like I got an honest opinion of what needed to be done with my basement, the guy was really informative. I did not proceed with the renovation because at that time I ws just "fact finding". After having several basement waterproofing and foundation repair companies out after Aquaproof I developed a good base knowledge of basement waterproofing and foundation repair, About one week prior to calling Aquaproof this second time I called a structural engineer that gave me a detailed thorough assessment of my basement foundation issues along with choices for repair and waterproofng. I then decided to call Aquaproof a second time to compare what they had to say with the structural engineer. Well, the owner Danny came out and he was absolutely horrible. Without making this review too long I will just touch on a few things; he went on and on about a kitchen addition I have that he claims is sinking and needed to be completely demolished in order to waterproof from the outside. The structural engineer I had out 1 week prior saw no sinking issues at all with my kitchen addition. He kept referring to a crawl space under my kitchen additon that does not exist. I have no crawl space underneath my kitchen.He was all over the place with telling me what he thought was wrong with my basement foundation and suggested things be done that were over the top for my basement situation. He basically wanted me to demolish my entire kitchen addition and do major waterproofing from the outside! My structural engineer had assessed that that much work did not need to be done to solve my problem. Word of advice, spend the extra money to get a strucural engineer (i paid $285) so people like this don't take advantage of you!

They completed the work ahead of schedule in 3 days - they put in very long days (one day was a 14 hour work day for them). They arrived before 8 am each day and worked hard all day. The workers were polite and friendly and very hard working. I have nothing but compliments for this company and the work their employees did - highly recommend. Will say that the negotiation process on the price was elongated and a bit frustrating - it helps to have other bids to compare apples to apples and get the best price. Aquaproof was not the least expensive bidder, but since my home is on the market, the extra things that they included in their proposal were things I considered important for potential buyers, especially once I was able to get them to come down from their initial bid. I had engaged a structural engineer to design the project, and Aquaproof worked well with the engineer throughout the project.

They arrived promptly. James Cline, he gave us the estimate and drew up the contract, came and explained everything that was to be completed to the foreman. He left and the three men) went right to work. They stayed on the job and worked very hard only stopping a short time for lunch. They finished the job and cleaned up at best they could. I had question regarding the ground settling and the foreman assured me that it would but to call them and they would come back out with some top soil and see and smooth it out. They have to come back in a couple of days and remove the would forms from the cement sidewalk and chip away a little cement that is in the dirt by the small patch of the sidewalk. All three men were hard workers and did not waste time. After several weeks I called and told them that the ground needed to be leveled and more grass seed needed to be put down. They came out within a few days and took care of the problem. I received a follow-up call and told them that they took care of it. However I asked about the patching work down by the window. It was very rough and the black tar that they used to seal the small crack showed. I was happy that they agreed that it should not look like that and they sent a man out that very day to fix it. He did a very good job. The job was paid in full upon completion. They followed up and made sure that it was done to our satisfaction. I would recommend them to my best friends.

The basement has been dry ever since the work was done and we have had no further issues.

After actively researching, I called requesting a quote for 2 of our exterior downspout drains that are currently holding water to be replaced. The women that answer the phone informed me that didn't clean out underground drains (not what I was requesting at all in our conversation). I informed her that I didn't want them cleaned out, only replaced. She was searching for an appointment timing for a quote for the replacement of the drains, but only wanted to make it in the afternoon or evening when my husband was available for the meeting too. I told her that our family schedule varies and mornings would be best for me. After a bit of back and forth, she still was asking what worked best for ME, but still wanted my husband here for the appointment. Honestly, I was quite put off by this and told her that I was fully capable of relaying the information to my husband after the meeting. Still the women was adamant that my husband be here. I also told her if this how they run their business, then I've called the wrong company for a quote! I finally did make an AM appointment that would work for me. However still irritated a couple of hours later by way the call went, I called back to cancel the appointment.

Out of 4 estimates, price was the highest for comparable work.

Everything went smoothly and according to plan. Aqua Proof did all that was promised on budget and on schedule. It would have been helpful for them to offer to coordinate installation of the separate circuit for the sump pump and to re-install the dryer vent and sink, but those were outside the scope of the contract -- but it would have been a great value-add. But overall I am very satisfied with everything they did.

He would have dug up the entire area, installed drainage tile, to the tune of over $4000.00. Now mind you, this was a minor crack and he made it sound like we had a huge problem. He had a very smooth presentation, well rehearsed. A little too smooth. We just finished talking to a repair company that gave us a price of $680. which is what we thought it should cost for a minor issue.

Very professional and showed images of comparable jobs on iPad. Amit was not pushy in any way and would have definitely used them, but we decided to put the work off.

The sales Engineer was experienced and very professional. He worked with me to design a proper solution to my problems. The crew was professional and on-time. Cleaned up after themselves.

I really appreciated how honest and straightforward Aquaproof is! In the end, they let us know that we had already taken the necessary preventative steps, and that at this point, it wouldn't be worth doing a ton of work. It's refreshing to get this kind of assessment, and we intend to call Aquaproof in the future if the basement situation gets worse!

Of all the people I have hired to work on my house over the years, I wish they were all like Danny and his team at Aquaproof. Danny is very dependable and easy to work with. His crew works very hard and does an excellent job. Plus they are very polite. I feel like they earned every penny I paid them.

Work was performed excellently and in a timely manner, and cleanup was excellent. Owner was onsite before work started, and twice thereafter to monitor work.

We were very pleased with what they did overall, because the problem we had was pretty extensive. They did a really good job. We are pretty happy. With what we received, the price was not bad. Their punctuality was good.

It went very well. They were finished in one day, including filling in all trenches, seeding & strawing. The crew (four) was professional, worked very hard and steadily. The weather cooperated so that they could fit my job in within a week, which was a good thing, since it rained 3+ inches over the next couple of days.

It went great. I don't recall the price. The drainage line for our house was not put in correctly when the house was built. They lowered it to have a more natural drain and took it on out to the road. They made a natural drain out of it. I liked the fact they cleaned up really well after the job and put the grass back and reseated it, so it came up looking nice. It took them all day to finish the job. My husband did a lot of research and chose them because of the information on Angie's list. We got this done, because the state redid the road in front of our house, which changed the drainage line. We were getting water in our basement because of the state changing the slope of things. We finally decided to do something about it ourselves.

Danny's crew does great work and he stands behind the work once completed. Luis did the majority of the work; he removed the old gutters and made sure the yard was cleared of all debris. He even did a second search for any nails that might have been missed the first time around! The new 6" gutters and new downspouts went up without any problems. Everything was straight and level. Luis takes a lot of pride in his work. The new drainage systems are working great. We had a few leaks at the corners of the gutters after a very hard rain and one call to Danny is all it took to get it fixed. He sent a crew member out the next day. Needless to say we are very pleased with the services provided and the fact that Danny's crew treats your home like it is their own. We can recommend AquaProof without any reservations!

James, the estimator/boss came out to introduce his crew of 3 guys and then left. The guys worked all day, replacing the crappy pipe that the original builder put in 14 years ago - it had all crumbled and caved in and blocked the pipe flow. It appeared to be a great improvement, and we are happy with the job so far.

The young lady who answered the phone simply told me that they don't install water faucets and wanted to refer me to someone else. I said well that's not exactly what I need and again tried to explain what we required. I had already looked into their services on the internet and on Angie's list and I knew they would be the right company for the job. Couldn't get this into her head so I told her she just lost a job for the company.

Danny and his crew were very professional, with an appropriate focus on worker safety as well as best practices with regard to waterproofing and drainage. They were able to use some existing drainage system, which reduced the cost. They were punctual, efficient, completing the project in two days. They were very good about returning to address a subsequent issue of leveling air conditioning units. We did solicit other bids and Aquaproof was very competitive in price and seemed to be the most expert, thinking through the best solution for our problem. We highly recommend Aquaproof for any foundation work. Wish we had done this repair sooner - it was much easier than expected and it feels great to have a dry crawlspace!

Arrived punctually on the first day of service. Soon discovered that the work to be done was going to be more expensive and take more time than the initial 2 days planned. The previous owners of our home had poured a second sidewalk over the original to hide a serious problem with the front wall. When the sidewalk was removed the crew soon discovered that the bricks on the front of our home were in danger of sliding off since the top of our basement wall had moved in about 7 inches. This resulted in needing to add angle irons and braces to support the brick facing, and the crew working all day on Saturday to complete the primary work to our property. Despite many more manhours than anticipated in the initial contract, the only additional cost we incurred was $300 for gravel, which we feel was very reasonable. So, all-in-all the initial work was completed promptly and professionally. There were a few communication issues, all of which were resolved to our complete satisfaction. (1) Installing larger downspouts on the front of the house - we were verbally told this would be done at the time of the price quote. They were not, and when we contacted Danny the owner, he did not hesitate to get them installed promptly. (2) Initially, the sump pump was to be installed on the inside right front wall of the basement floor. The crew asked if they could instead install the sump pump on the left front basement floor, which would require less "hand-digging" on the exterior, which we OK'd. However, this resulted in moving the sump pump from where there was an electric outlet immediately accessible, to where there was none and the sump pump was connected with an extension cord. When we complained, Danny had an electrician out the next day to install a new outlet at his expense. (3) We were told we would have a battery back up sump pump installed. The sump pump installed was not a battery back-up. When we contacted Danny who said they "only install battery back ups", the issue was quickly resolved and the correct sump pump was installed. (4) We were told many different things about re-installing our sidewalk and front porch. We understood completely the need for the dirt to settle as the work was so much more extensive than originally thought. However, we were told by different Aquaphor staff that this would be 2-weeks, 4-weeks, and by Danny "way before June 1st." The sidewalk was completed on May 30th. Apparently, the busy season caused this delay. This was our only major inconvenience and the difference between "A" and "B" scores on one item above. We strongly recommend this company to anyone who has water coming in their basement, because: (1) our interactions with Danny, have given us full confidence that Aquaphor will stand behind their work. (2) 100% of the crew is employed by Aquaphor - there are no subcontractors, which in our experience always leads to better work and a better timeline for work completion. (3) the fact that the crew worked all day on a Saturday and late into the weekday evenings to complete our work.

They were excellent. I will recommend them to anybody with a drainage problem. They were done in one day. It was strictly outside work and $2,000 less than patching the inside. The solution was simple and quick.