Apollo Home

Easy to schedule appointment that fit into my work schedule. The service technician was prompt and professional. He explained the problems well so that I could understand what was wrong and what the options were for repair or replacement.

They did a good job. They came out with 2 teams in order to get it done immediately due to a medical condition. Over the top!

VERY GOOD JOB. CARTED AWAY OLD FURNACE, INSTALLED NEW ONE. PROJECT MANAGER EXPLAINED EVERYTHING THEY WERE GOING TO DO BEFOREHAND, FOLLOWED UP WHEN WORK WAS COMPLETE.

WE HAD RECENTLY MOVED INTO OUR HOME AND JOSHUA BALES ASSURED ME HE KNEW OUR HOUSE BECAUSE THEY HAD PERFORMED WORK FOR THE PREVIOUS OWNERS YET HE ONLY SENT 1 TECH. FOR A SAT. APPT. THEY WORK 1/2 DAY ON SAT. SO THE TECH WAS ONLY ABLE TO CLEAN THE AIR DUCTS AND TRY TO CLEAN THE DRYER VENT BEFORE HE RAN OUT OF TIME. WE SET UP ANOTHER APPT. FOR THE NEXT FRI. NO ONE SHOWED. CALLED AND LEFT A MESSAGE THAT WAS NOT RETURNED. CALLED AGAIN & WAS TOLD SOMEONE HAD CANCELLED OUR APPT! RESCHEDULED AND THEY CAME OUT AND SERVICED THE FURNACE, ETC. BUT WERE UNABLE TO UNBLOCK THE DRYER DUCT. TECH PROMISED TO CHECK WITH THE "EXPERT" BACK AT THE OFFICE AND GET BACK TO US. NO ONE DID. I CALLED, SPOKE TO JOSHUA WHO PUT ME ON HOLD FOR 5 MINS AND THEN TOLD ME NOTHING COULD BE DONE, WE WILL HAVE TO REPLACE THE DRYER DUCT. I HAD ALREADY PURCHASED THE GOLD MAINTENANCE PLAN FOR THE HEATING/AC BUT WON'T HAVE APOLLO DO THE WORK ON THE DRYER VENT.

I WAS REALLY DISAPPOINTED BECAUSE IN 2 MINUTES THE REPAIR GUY SAID WE CAN'T HELP YOU, BUT STILL CHARGED ME 89.00 TO DO SO. CONSIDERING THIS IS AN ANGIE'S LIST COMPANY, I WAS VERY SURPRISED. ALSO, I WAS NEVER TOLD OVER THE PHONE WHAT THE CALL OUT CHARGE WOULD BE.

THE SERVICEMAN DID THE FURNACE CLEANING THEN TOLD ME THE HUMIDIFIER WASNT WORKING BECAUSE NO WATER WAS GETTING TO THE UNIT. HE SAID IT WOULD BE A QUARTER HOUR CHARGE FOR THE DIAGNOSTIC, AND IT MAY BE VALVE A OR SOMETHING-OR-OTHER B, COSTING $90 OR $120 TO REPLACE. I GOT UPSET AND TOLD HIM I HAD THE UNIT REPLACED JUST A YEAR OR TWO AGO, AND IT SHOULDNT BE MALFUNCTIONING SO SOON. I STARTED RUMMAGING THROUGH BOXES OF RECEIPTS LOOKING FOR THE DATE AND WARRANTY OF THE REPLACEMENT, AND ASKED HIM TO JUST DO THE DIAGNOSTIC. I CONTINUED LOOKING FOR THE RECEIPT, AND ABOUT 4 MINUTES LATER HE CAME BACK AND TOLD ME IT WOULD BE NO CHARGE SINCE THE PROBLEM WAS JUST A LITTLE CLOG IN THE WATER TUBE THAT GOES TO THE UNIT. I DIDNT LIKE THE WAY HE SAID IT, AND I HAVE STRONG A SUSPICION THAT IF I HADNT GOTTEN UPSET AND STARTED LOOKING FOR THE RECEIPT, HE WOULD HAVE FOUND THAT VALVE A OR SOMETHING-OR-OTHER B WOULD HAVE BEEN THE PART THAT NEEDED REPLACING.

ABSOLUTELY WONDERFUL SERVICE. BOTH FURNACES HAD GONE SEVERAL YEARS WITHOUT A CLEANING AND THE SERVICEMAN MADE SURE THAT EVERYTHING WAS FUNCTIONING AS IT SHOULD.

AS PART OF OUR ANNUAL SERVICE AGREEMENT WITH APOLLO, WE CALLED IN LATE SEPTEMBER TO HAVE OUR FURNACE CHECKED FOR THE WINTER. AFTER GENERAL CLEANING OF THE FURNACE, THE SERVICE TECHNICIAN IDENTIFIED A PROBLEM WITH LOW PRESSURE IN THE SYSTEM. HE SAID WE WOULD NEED A NEW PRESSURE VALVE, BUT DID NOT HAVE THE PART WITH HIM. ON HIS 2ND VISIT, THE NEXT DAY, HE INSTALLED THE VALVE AND FOUND THAT THE PROBLEM WAS NOT FIXED. HIS 2ND DIAGNOSIS WAS A RUPTURED EXPANSION TANK BLADDER WHICH WOULD REQUIRE A 3RD VISIT TO REPAIR. IN THE INTERIM, WE HIRED A PLUMBING SPECIALIST TO PROVIDE A 2ND OPINION. HE WAS CERTAIN THAT IT WAS NOT THE BLADDER! WE INFORMED APOLLO, AND REQUESTED A HOT WATER HEATING SPECIALIST COME ON THEIR 3RD VISIT. THIS PERSON TOLD US THAT THE EXPANSION TANK VALVE WOULD FIX THE PROBLEM. THE VALVE WAS REPLACED. A FEW DAYS LATER, THE FURNACE STARTED TO LEAK. LEADING TO A 4TH VISIT. THE PROBLEM IS NOT FIXED! THE AGREEMENT MAY HAVE LOWERED THE COST, BUT NOT RESOLVED THE PROBLEM!

I FEEL THEIR PRICES ARE REASONABLE. THEY WERE COURTEOUS AND PUT BOOTIES ON THEIR FEET SO NOT TO CAUSE ANY MESS ON THE CARPET. THEY WERE VERY INFORMATIVE AND ANSWERED ALL OF MY QUESTIONS IN DETAIL.

THE SALESPERSON WAS INFORMATIVE AND NOT PUSHY. THE CREW WAS RESPECTFUL AND SEEMED CAREFUL. THE PERSON SENT TO SET UP THE SYSTEM WAS METICULOUS AND VERY KIND, AS THE WEATHER PREVENTED TOTAL SET UP ON HIS FIRST VISIT, BUT HE PLUGGED THROUGH IT TO MAKE SURE WE HAD COOLING FOR THE NIGHT. THE CONDENSER UNIT WE PURCHASED IS A BIT TOO LOUD (GOODMAN BRAND), BUT OTHERWISE WE ARE HAPPY SO FAR. OVERALL, I THINK THE KEY IS THAT THEY DONT USE SUBCONTRACTORS AND THE WORKERS ARE ALL MORE HIGHLY TRAINED THAN SOME (BUT NOT ALL) OF THE OTHER COMPANIES WE CONSIDERED.

INSTALLERS WERE PUNCTUAL, NEAT, CLEAN AND PROFESSIONAL. SALESMAN WAS HELPFUL AND TOOK THE TIME TO ANSWER QUESTIONS. CALLS WERE RETURNED PROMPTLY.

EVEN THOUGH IT WAS A VERY HOT DAY, IT TOOK THE COMPANY LESS THAN TWO HOURS FRIDAY AFTERNOON TO SEND SOMEONE OVER. DAVE WAS PROMPT, PROFESSIONAL, AND WENT ABOUT HIS WORK WITH VERY LITTLE ASSISTANCE NEEDED. POINTED OUT A FEW ITEMS THAT HADNT BEEN PROPERLY AIR TIGHT. WAS IMPRESSED ENOUGH TO PURCHASE A MASTER TUNE-UP PLAN, AND ONE MORE VISIT FREE OF CHARGE UP TO A YEAR LATER.

OUTSTANDING! QUICK, ON TIME, VERY PROFESSIONAL, TERRIFIC WORK.

SERVICE MAN DID NOT INTRODUCE HIMSELF, DID NOT CALL ME BY NAME (ALTHOUGH IVE BEEN A CUSTOMER FOR OVER TEN YEARS), AND DID NOT SAY ANYTHING ABOUT WHAT HE WAS GOING TO DO; HE DID NOT KNOW WE HAD TWO UNITS; HE LEFT ME WAITING FOR HIM ON THE THIRD FLOOR WHILE HE WENT TO GET HIS TOOLS, AND DIDNT COME BACK. INSTEAD HE WENT TO WORK ON THE OUTSIDE UNITS. NO FURTHER CONVERSATION WITH HIM UNTIL HE WAS FINISHED. HE WAS POLITE, AND NICE, AS HE FINISHED AND LEFT.

SERVICE WAS PROFESSIONAL AND COURTEOUS. THE AIR DUCT CLEANING DEFINITELY DID MAKE A DIFFERENCE IN THE AIR QUALITY OF OUR HOUSE IN TERMS OF MY HUSBANDS ALLERGIES. PRICE WAS COMPETITIVE.

OUR AIR DUCTS HAD NOT BEEN CLEANED SINCE WE MOVED INTO OUR 90 YEAR OLD HOUSE. THE TECHNICIAN SPENT OVER 4 HOURS TO DO ALL THE VENTS PROPERLY WITH NO MESS IN THE HOUSE. MY HUSBAND COMMENTED THAT THE HOUSE EVEN SMELLED CLEANER AFTER THEY LEFT. THEIR MACHINE WAS FULL!!

I HAD A VERY POSITIVE EXPERIENCE WITH THIS COMPANY. THE OWNER CAME OUT TO CLEAN MY AIR DUCTS. HE ANSWERED ALL OF MY QUESTIONS. HE WAS VERY NICE. HE TOOK HIS TIME AND DID A VERY GOOD JOB.

I'VE WORKED WITH THEM FOR MANY YEARS AND HAVE BEEN SATISFIED OVERALL.

THE TECHNICIAN CALLED TO LET ME KNOW HE WAS ON HIS WAY. THE PRICE WAS FAIR GIVEN THEIR RESPONSE. THE TECHNICIAN WAS CLEARLY EXPERIENCED AND KNEW EXACTLY WHAT HE WAS DOING. IN FACT I CALLED THEIR OFFICE THE NEXT DAY TO REMARK UPON THE EXCELLENT SERVICE I RECEIVED. I ALSO SIGNED UP FOR THEIR PREMIUM, MOST COMPREHENSIVE MAINTENANCE AGREEMENT.

APOLLO CALLED TO SAY DRIVER WAS AT ANOTHER CALL, THAT HE WAS RUNNING LATE, WHICH WAS CONSIDERATE ON THEIR PART. HOWEVER, IT PUSHED MY SERVICE CALL BACK 2 HOURS, AND TURNED OUT TO BE A PROBLEM FOR ME.

I CALLED ABOUT A POTENTIAL PROBLEM AND FOR A YEARLY CLEANING AND INSPECTION OF THE FURNACE. NOT ONLY DID THEY COME OUT THE SAME DAY, BUT THEY DIDN'T CHARGE ME TO FIND AND CORRECT THE MINOR PROBLEM WITH THE BLOWER FAN ON THE FURNACE.

I COULD NOT GET MY CALL RETURNED. I CALLED THE COMPANY AND SPOKE TO THE OWNER WHO MADE THE REP CALL ME. THE REP MADE AN EXCUSE FOR WHY HE DID NOT CALL ME. HE EXPLAINED HE REALLY DID NOT DO THIS TYPE OF WORK. HE TOLD ME HE WOULD GET SOMEONE TO CALL ME FOR THE TYPE OF WORK I WANTED. NO HAS RETURNED CALLED ME. I ENDED UP USING ANOTHER COMPANY. THIS IS THE SECOND TIME I TRIED USING APOLLO AND THE SALESMEN ARE NOT AS NICE AS THE SERVICEMEN.

THEY ARE GREAT TO DEAL WITH AND THEY HAVE ALWAYS GIVEN US EXCELLENT SERVICE.

DEFECT IN OLD FURNACE WAS MISSED WHEN CLEANED HOWEVER THEY DID CREDIT BACK THE COST OF THAT VISIT.

I WAS VERY PLEASED WITH THE SERVICE. SERVICEMAN WAS RIGHT ON TIME AND DID THE INSPECTION VERY EFFICIENTLY. I APPRECIATED THE WORK BEING DONE ON SATURDAY. I WILL DEFINITELY USE THEM AGAIN.