Apollo Home

The technician came out to clean my air ducts (after some home remodeling), and told me that my air conditioner needed repair. They very quickly sent another technician (actually salesman), who took a 2 second look at my air conditioner and told me I needed a completely new unit - for $6000! I had a different company come out the next day. They unplugged the drain line and the unit is still working - nearly a year later. The other company charged me $89. I would NEVER trust Apollo.

The Apollo technician came at 10:00 a.m. on Sunday, precisely at the time we had been told he would come. He was professional and helpful. When he determined that the part was expensive, he found our warranty information attached to the furnace and went through it to determine if we were still under warranty. He returned the next day within the time period indicated and completed the work quickly. There was no charge for the first visit. When our maintenance contract with One Hour is over, we will move to Apollo.

Overall experience was frustrating. The equipment used to clean the ducts is large and cumbersome, i ended up helping get the machine up and down the stairs to ensure no damage was done to the house. We had two units cleaned in a duplex, one in the basement and one on the third floor... In the process, of cleaning the systems one of the units was disabled, this was rectified but was of significant concern for an hour or so. We noticed no difference in air quality, dust or anything else after the cleaning, so was it worth it? We probably won't have the ducts cleaned again in the enar future until new technology is offered thaat demonstrates a true benefit. (I don't have the exact date and cost with me, but form above is required)

The technician was very professional and courteous. He quickly diagnosed the problem and told me that, while the motor would eventually fail because of the problem, I could choose to let it run to failure. I chose to replace it. While he did not have the correct replacement motor in his inventory in his vehicle, he confirmed that the correct replacement was in inventory at their main facility. He gave me the option of waiting for him to go get the replacement motor or scheduling a later visit. I chose to wait, and he returned before the estimated wait and quickly replaced the motor. All in all, it was a very good experience.

I was very pleased with the work performed. They are not the least expensive company BUT I have never dealt with a HVAC company who services as quickly as these guys do. Not just once - every single time. I was so impressed that I joined their gold plan (I think this is what it is called). Gives me discounts on work and parts. By the way, I checked the prices I was being charged on parts and they are fair - and this was before the discount. Every service man was professional and automated. They called as they got near the house and they wore the booties when they walked in the door.

Save me and a service man time and expense.

It was great! They arrived on time, worked quietly, and did a good job. We will definitely use them again.

Our heat went out on a Monday morning and Apollo had someone out to the house within a couple of hours. Ben R was prompt and professional. He walked me step by step thru his process and started problem solving immediately. He quickly narrowed it down to one issue, the control panel is going bad on my 1989 furnace (go figure). Ben also came up with a solution to get the heat back on immediately and gave me numerous options on how to fix it going forward. Overall I was very pleased with their service and won't hesitate to use them again.

I got the Angie’s List Deal for the job. They were pretty efficient. They showed up on time. They did a good job. They did it in a timely manner. The price was good. They seemed to be confident.

Pros: Scheduling was easy and they had times available the same day Plumbers were prompt, polite, and seemed knowledgeable Cons: PRICE - We have had the same drain cleared by another plumber in the past for half of what they charged. They clearly want customers to sign up for their membership program, and offer lower prices on their services if you do. I was under the impression the $79 service fee would cover anything that wasn't a repair, such as replacing pipe. In reality the service fee is just for coming to your house, which they waive if you have them do any work. I won't use Apollo again for plumbing, but may consider them for heating and A/C service.

Ben R. arrivedon time was very pleasant and asked if we had any concerns or questions about our heating. We did't so he started to work first with thermastat then went to basement to service the furnance. After he completed service he told us very thing was fine and asked if we had any questions,which we didn't . He told us that we had a nice water heater and explained that apollo also did pluming which we didn,t know and asked a few questions about our water heater mainentance. We didn't know that there were routine things that you needed to do. He explained that they had cert. plummers and thatabout their maintenance plan. We have been looking for a plummer since it is just the two of here at home we really don,t know all that needs to be done. We signed up for the program and are very thankful to Ben for the time he took with us toanswer our questions and it also took a worry of our minds. Ben was very professional and is great rep for his company. We have always been pleased with the service we have received from Apollo and are very please to have them for our pluming needs.

Service Specialist Rob E. was awesome! Very professional and honest. What else can you ask for??? Rob E. gave us all our options and honest opinion on how we should go about fixing it. We trusted what he told us and feel very good about our decision. We would definitely use Apollo for our future heating and AC needs and don't forget to ask for Rob E!!!!

Apollo's tech, Antonio W. arrived on time and at the earliest time they quoted (night before, the call from Apollo gave their arrival time to be 8:00 to 8:30). Antonio was polite, personable and professional. Best yet, the HVAC maintenance was completed in 1 hour. THANK YOU, APOLLO !!

Good service, personable, friendly, thorough. Checked hot water heater too. Signed up for their plumbing maintenance plan.

Excellent, didn't try to upswell or find problems that weren't there

We are currently living in Georgia with plans to relocate back to our home in Cincinnati, which has been rented out over the past two years. On a recent visit to the home, we noted water damage to the kitchen ceiling and hardwood flooring and requested a whole home inspection to identify any plumbing issues and give us a quote on the cost of necessary repairs. The Apollo associate was very helpful in scheduling a prompt inspection with the plumber, who provided us with a timely assessment and itemized quote. Unfortunately, as we have no plumbing experience or knowledge, we could not make heads or tails of the quote and needed to have the plumber to go over the entire list with us to explain what appliances/fixtures were involved in each of the items listed. The cost seemed a little high to us, and we consulted my parents, who agreed. When my mother learned of the company we were working with, she informed us that we needed a second bid, as my parents had had a similar experience a few years ago. They, too, had been quoted a price for work that was significantly higher than other companies. At the same time, we discovered that the furnace in the home would need to be replaced. We had obtained a quote for it at the same time as we liked the idea of working with one company to manage both issues. Again, a second quote for the same furnace and installation was $550 higher than the company we used, and this was after the Apollo salesperson was advised of the cheaper bid and offered to lower the price! Again, the service provided was excellent. However, we found that this did not distinguish them from other companies whose prices were more competitive.

I have Apollo Heating and Cooling contracted on platinum plans for our apartment buildings and also my personal home. Today was the scheduled check-up on the home furnace and Mike Burnett was professional, on time, and thorough in the job. So, not only do I use them for my business needs, I also use them for my personal needs. They are a top of the line company, and I trust the work they do to be done correctly, and to code.

We sat with an Apollo rep on Friday, 2/1PM, to review options to replace our 20yr old gas furnace after a recent Apollo annual inspection showed serious problems with the current furnace. We ordered a new furnace to be installed on Tuesday, 2/5. Luck being what it is, our present furnace blower motor gave up on Sat. AM 2/2 at 5AM, so we called Apollo to move our replacement date up to Mon, 2/4 AM. Our HVAC technician arrived around 7AM Monday as advertised and after briefing us on the days activities, he set about dismantling the old system (including humidifier and electrostatic air cleaner) and installing our new furnace, humidifier, UV air purifier, air filtration package and new digital thermostat system. The job included having to upgrade the gas furnace PVC combustion air intake and exhaust piping from 2" to 3". Throughout the day, our Apollo technician, Stan McKinney, worked to complete each element of the job which which ended up taking up the entire day - job done was about 8PM. Stan is an exemplary Apollo employee and great personal ambassador to the public. Kudos to Stan and Apollo.

Our furnace was running but would not reach the level we had the thermostat set on. I called Apollo in the morniing and they said they could get someone out around 3:00, and apologized for not being able to get someone out sooner. Received a call from Shaun around 2:30 saying he would be at our house in about 15 minutes. He was there as stated. He was very courteous and professional and got to work immediately trouble shooting the problem. He was very through in checking the system. The issue was a matter of the hewat pump not being able to keep up because of the extreme coldness. He was very helpful in expalaining how the system operated and the limits of checking the freon level in such cold temps. He explained once agin very throughly how the emergency heat work and suggested using that during the extreme cold. It was so very nice to have someone explain the system in an understandable way without talking down to me. I had had a problems with Apollo back in 7/2011 and while reviewing them on Angie's list discovered that Mr. Gerdsen had respond to my complaint with a desire to do somethings to earn back my business. I did not realize until now that he had responded and his response was sincere and made me feel that he truly was sorry for what had happened and had taken corrective steps. With so many positive rating and having been pleased with their service prior to 7/11 I decided to use them again. Shaun, the service tech that came out was exactly the type of individulal that made me glad I called them. He was knowledgable, courteous, and well spoken. I felt very confidnet in what he told me about the situation and that he was being up front with his explanations and recommendations. ( : The only down side was that he was a Kentucky Wildcat fan - just kidding of course :) I felt so confidnet that I went ahead and signed up for the Gold Protection Plan Apollo offers. They even honored the offer they made in 2011 as a way to win back my business. They have certainly been successful in turning a skeptic into a believer.

I think it worked -- only time will tell for sure. The workers arrived when expected, were courteous, worked long and hard, and I was satisfied that they were telling me straight what was going on. Between the auger and the jetting, it took 2 trips and probably 7 or 8 hours total. The cost was a shock, but they did tell me in advance what it would be, and gave me a couple of alternative courses of action to consider.

Chad L. came out and provided a maintenance check. He encountered a probelm, and fixed it at no charge - very courteous and professional!

They cleaned our air ducts after we had remodeled our basement and had drywall dust throughout the house. This was an Angie's List special. I thought they did a good job. The employee was very polite and courteous and seemed very thorough. I had a newborn baby in the house and he tried his best to not disturb us. My husband was not happy with the hole that they cut into the side of our furnace, but I had done my research and found this to be a standard with the air duct cleaning. I had informed my husband previously but he didn't remember until he saw the hole (which they did seal up after the cleaning). Honestly, the only reason they are getting a B instead of an A is that I wish they could find a way to not have to cut that hole. We have also used them since then, for a furnace repair on Christmas Eve. They sent someone out last minute and were able to diagnose the problem and order a new circuit board. But, it being 5pm on a major holiday, they couldn't get a part until the day after Christmas. Luckily, the temperatures were mild and we were able to use our gas fireplace. They did the repair promptly the day after Christmas. Then it stopped working again. They came back out immediately. But the new employee found out that our thermostat wasn't working properly, which makes me wonder if the initial diagnosis was incorrect and we never needed the $700 repair in the first place. Our home warranty is going to reimburse us for it, but I still wonder??

There was some misunderstanding in the beginning (on my part as well as the company's). There were some unexpected occurences like mice living inside the old furnace which hadn't been used for some time. However, the company made every effort to provide good, professional service.

It went well. They installed a new furnace after finding a problem with my heat converter.

The Appollo employee was very professional and seemed knowledgeable. He spent time trying a simple intervention before examining more involved options. I would have used their services but the price was high and I was not expecting the level of intervention needed when I first booked the consultation.