Allison Landscaping & Water Gardens

We were not at all happy with Allison Landscaping; Allison had to be called on more than one occasion to ask when they would return as the lawn was overgrown. Also, Allison never sent the bill to a different bill to address that was set up at the beginning of the service and they were notified about the issue every month. The only thing that was good was the snow removal which saved them from an overall F rating.

Phenomenal. The crew couldn't have been any better. Very nice people that took a lot of pride in their work. They were able to start sooner than they'd promised. We were stunned with how well the yard looked when they were done - excellent job.

Nobody ever showed up nor did they call me to explain the delay of 3 weeks.

I called Allison for a bid and they bid me $1900. He gave me a $1900 estimate, which is a thousand dollars more than what it should have been. Extremely expensive. Everything I'm basing on is price. The other guy said they'd do it for $700 or $750 if he gets the time, but I didn't follow through yet. He was courteous when he came out.

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They charged a premium for this service for the two years we used their service and only did bed maintenance twice when we complained. They overcharged for bi-yearly yard cleanup. Every time cleanup was scheduled they estimated one price then typically charged double. When we finally got fed up with their lack of service and fired them, then suddenly they "remembered" that they'd forgotten to charge us for items we'd purchased the prior year. We couldn't dispute if we'd gotten double charged since their bills do not detail what you're paying for. These guys are criminals. I would not recommend them.

Allison Landscaping had a reasonable price and they did a real nice job. They gave me a date when they would be here and they showed up on time. I also had a couple of bushes that died and they replaced them for no charge.

Again, per my note above and my previous Angie's List entry in July, I would never use these people again for anything. They couldn't perform the services agreed to in the past in a timely manner and now they are sending me a bill 5 months later after I canceled service? Very unprofessional organization. AVOID!

I contacted them in late March to hire them and get an estimate. Paul Mueller got back to me a few weeks later becasue he lost my information-no big deal we're all human. After contacting me, it took them a few weeks to get out to my place for application #1. Paul said that he was having a tough time with his applicator gun. The application took place on April 24th. Paul and I communicated by e-mail about my bill in June-it was five weeks before he sent me an invoice. I asked him how often they applied lawn applications which he never answered, but he did say that he would be out the next week to apply the next one-it had been awhile since my last application. He didn't come the next week and it's been 75 DAYS since my last application. The reason I hired a service is so it would be done on a regular basis. I e-mailed them and told him I'm discontinuing the service.

My neighbors were having Allison do some work as well so they decided to do the work all on the same day while I was at work. The privacy blocks they installed were suppose to be 6 to 7 feet tall which is on the contract. They ones they installed were only 4. I came home from work to notice they work stated in the contract was not done. Elaine came out to take a look at the work. When she got there she said things were not done correctly and she would have it fixed. They wanted to charge me additional money to install a few trees I wanted. The owner of the company said they were cutting me a good deal for the trees. I shouldn't have to pay for work that was never done in the first place. My sister and I went to their office to discuss her fencing project. As soon as Mr. Allison saw me he said both my sister and my contracts were terminated and stormed off. This was all being done in front of customers as well. His behavior was unprofessional in this situation.

After the third incident with the fence I went down to the office to speak to Bob who informed me that he knew of the problems and that the worker said the fence was down when he arrived. At this point I asked to speak to the owner Todd, who told me that he was going to terminate my contract. He wouldn't even read the letter that I wrote informing him of all the details. When I informed him that I was an Angie's List member his tune changed and he agreed to meet with me the morning of 5/14/07 but stated he really didn't want to. However, after 3 attempts of trying to reach him on 5/14/07 I was given different excuses and was finally told by Bob (2 PM) I was to have been at the office. I said Todd told me he would rearrange his schedule to meet with me. After not hearing from Todd on 5/15/07, I went to the office & was handed a sealed stamped letter by Bob stating the contract was terminated. This is how Todd Allison resolved the issue.

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