All American Pools

I called to get a quote and there was a really nice guy named Jim who came out and gave me a quote. We called back within a couple days and got it setup. I was told that everything in the quote would get the pool up and running... WRONG... After paying for half of the total cost of the estimate, Jim forgot to look at the skimmer and it was not salvageable so that was another $300. Jim next found out that there wasn't a pressure gauge so we had to wait additional time for that to be delivered. Next, the sand filter head was leaky after they already filled the whole pool with water so I had to drive that piece down to their shop in Colerain and the manager said that they would have to charge me to fix it! Not only that, but I had to put towels in the water lines so that my backyard didn't flood and wait for another day for them to take care of it. Jim and his crew left empty soda cans, garbage and crap from the old liner laying in my side yard without addressing it so I ended up having to clean it all up. After those issues were fixed, I had difficulty removing the filter basket in the new pump we purchased so I called into All American Pools to ask how to fix that issues, I was told that I would get a call back and never did. I ended up having to call other pool places to find out that there was a special way to remove it the first time. WOW... It's not like I tried negotiating a lower cost or gave them a hard time about anything and I end up getting screwed. Between the horrible quoting of their work, poor quality of service and not following up and not finishing the work they put on the original quote, I will never buy anything from All American Pools and I hope none of you have the experience I had!

It went very well, the name of the guy they recommended to install our pool liner was wonderful. He retired from All American pool and does it on the side every now and then.

We purchased the pool from them originally about 14 years ago. They are great in customer service.