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Act II Computer Services LLC

Computer Repair

About us

We service the computer needs of home users and small businesses. Serving the Colerain Twp. area. DBA - Act II Computer Service.

Business highlights

18 years of trusted experience
Emergency Services Offered

Services we offer

Computer Repair - Desktops & Laptops. Virus Removal. Software Upgrades & New Systems

Services we don't offer

Apple product support

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check

Reviews

5.016 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
100%
4
0%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.9
responsiveness
4.9
punctuality
5.0
Showing 1-16 of 16 reviews

Johnetta S.
03/2020
5.0
computer repair
  + -1 more
Went great
Description of Work: Reset my laptop

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

John D.
06/2019
5.0
computer repair
  + -1 more
Computer fixed and now working.
Description of Work: Had total computer failure.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

PATRICK M.
05/2017
5.0
computer repair
  + -1 more
Everything done in a day
Description of Work: Malware virus hijacked computer. Reinstalled Windows 10

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Mary C.
04/2017
5.0
computer repair
  + -1 more
It went great. We have used John's services multiple times and he always does a good job. This time was no different. The laptop was restored to normal function and windows was upgraded. Always in a timely manner.
Description of Work: Laptop crashed do to unknown reasons during a power outage with a low battery. Called John and dropped it off a couple days later. John did a great job of recovering everything and upgraded to windows 10. John is always timely, thorough and does quality work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

JOHN C.
01/2017
5.0
computer repair
  + -1 more
It went very well. John was very efficient. I was able to have my laptop back within 24 hours. I will definitely go back to him for any future repairs.
Description of Work: Laptop repair - ran diagnostics and found that hard drive was bad. Replaced and reloaded SSD drive with my Windows 7. Saved and restored data folders. Installed Microsoft Security Essentials and Office 2010.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Dan M.
12/2016
5.0
computer repair
  + -1 more
John was able to recover our files and install a new hard drive. Good as new.
Description of Work: Our desktop hard drive crashed, and we lost a lot of important data.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Dan M.
10/2016
5.0
computer repair
  + -1 more
It was fixed for a good price. He also provided some unexpected extras and upgrades.
Description of Work: My laptop was frozen.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0

Yes, I recommend this pro

Response from Act II Computer Services LLC
Thank You [Member Name Removed]. Have a great Holiday Season John Lierer

Mary C.
07/2016
5.0
computer repair
  + -1 more
Everything went great. Called John and set up a time when to drop the tablet off. John backed up the information for us and then we sent the tablet out for repair to the warranty company. When we got the tablet back we took it back to john to reload the information. Everything went great. We have used Act 2 services several times over the years and appreciate the quality of service.
Description of Work: Needed some information backed up from a Samsung Tablet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40

Mary C.
01/2016
5.0
computer repair
  + -1 more
Left a message for John and he got back within 24 hours. My laptop was rendered useless and was corrupted in some way. Could not open explorer or any other program. The laptop was stripped clean and John reinstalled everything to get it working properly again with all the updates. John also recycled an old laptop to a charity agency for us. This is the 3rd time we used this service and it's nice to do business with a local company. The service provided was timely, efficient and professional.
Description of Work: Got my laptop running again after it froze up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

bonnie S.
11/2015
5.0
computer repair
  + -1 more
unknown
Description of Work: Got rid of a glitch in my computer remotely.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$35

Diane B.
02/2015
5.0
computer repair
  + -1 more
Fantastic!! John went above and beyond to help repair my computer...and it has never worked better! Very thorough and definitely made sure I was happy. I was!
Description of Work: Ran diagnostics and corrected the problem

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$55

Response from Act II Computer Services LLC
Thank You [removed member name] for your comments. I hope you'll be happy in your new neighborhood. You're a close drive to just about anything.

Douglas W.
09/2013
5.0
computer repair
  + -1 more
It went very smoothly, John knew just what he was doing and talked to me on the phone while he was making the repairs. It took a good couple of hours to get thru it all. I really appreciate the honesty and integrity that he provided, and I got my Angie's List discount to boot! He actually saved me money for not having to take my PC in as well and not needing more memory. Now my husband is taking his PC in for help... LOL
Description of Work: I thought I needed more memory because my PC was running so slow. When I called John, he hooked into my PC over the phone and told me it wasn't my memory. He then proceeded to clean out all kinds of gunk I had in my processor that I didn't need that was slowing the PC down. Then he ran a malware program and found over 200 problems in my PC, including a Trojan, which he had the program fix.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Brenda R.
12/2012
5.0
computer repair
  + -1 more
Fantastic.
Description of Work: An honest man who does great work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

MARGARET R.
06/2012
5.0
computer repair
  + -1 more
They just came in and boxed it the computer and the wires out for us so that the person who owned it couldn’t complain about the way it was dismantled. They were really nice and very reasonable. They were here for a couple of hours the first night. We were on a one hour’s rate for $60. They thought the problem we had with my sister’s computer could have been fixed quicker but couldn’t figure out what it was and finally did. They came back the second night because they had information on all the computers that my sister wanted to be transcribed to a disc so that she could use it on her new computer. They came and did that and were there at least for an hour but charged us only $35. They helped us a lot. They were here for a long time when they came the first time for packing up the mess with regards to the computer for us. We had called someone else previously and wanted much more for the service call. They were right up the road from us so we chose them.
Description of Work: We used Act II Computer Services LLC because we were in a mess with an old computer of a person who used to live here. It was like a rat’s nest of wires and we didn’t know what to do to get it untangled and out of here. They dealt with a problem that my sister had with her computer too.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Michael W.
04/2012
5.0
computer repair
  + -1 more
I dropped my laptop off and it was done the next day
Description of Work: my computer lost connection with the cd player and I couldn't figure out how to get it restored. ACT ll resolved it quickly and at a reasonable price

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

Brenda R.
11/2011
5.0
computer repair
  + -1 more
He is awesome. A friend referred him to me. He is an honest man. He destroyed my old hard drive. He asked if I wanted my old tower back. I asked why and he said that he would donate it to charity.
Description of Work: He transferred all my files and programs from my old computer to my new computer. He put on a virus protector. He made folders for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

    Contact information

    9241 Silva Dr, Cincinnati, OH 45251


    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Computer Repair

    FAQ

    Act II Computer Services LLC is currently rated 5 overall out of 5.
    Act II Computer Services LLC accepts the following forms of payment: Check
    No, Act II Computer Services LLC does not offer free project estimates.
    No, Act II Computer Services LLC does not offer eco-friendly accreditations.
    No, Act II Computer Services LLC does not offer a senior discount.
    Yes, Act II Computer Services LLC offers emergency services.
    Yes, Act II Computer Services LLC offers warranties.
    Act II Computer Services LLC offers the following services: Computer Repair - Desktops & Laptops. Virus Removal. Software Upgrades & New Systems
    Apple product support

    Contact information

    9241 Silva Dr, Cincinnati, OH 45251