Downtown Cincinnati Lock and Hardware Store specializing in Locks, Doors, Safes and downtown Cincinnati's only Paint and Hardware store. Trusted since 1933, we provide fast service anywhere.
Business highlights
92 years of trusted experience
Emergency Services Offered
Services we offer
Locksmith, Safes, Vaults, Doors, Windows, Hardware, Keys, Lockouts, Car Keys, Transponders, Door Closers, Hardware & Paint Store
He arrived when he promised, assessed the problem and went to the hardware for everything he needed. I was very pleased.
Description of Work: Locksmith removed a broken doorknow and installed one with a new, better lock. He also had to install a nw doorjamb and fix the broken wood under the knob.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Johanna F.
04/2015
5.0
locksmith
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Douglas S.
07/2014
5.0
locksmith
+ -1 more
unknown
Description of Work: Had a transponder key made for a Ford vehicle. Had used them before for the same service. Always professional. Keys always work. Only downside to this location is that they are building the street car railway out front, so traffic and parking right next to the location can be a challenge.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
Pamela J.
06/2014
5.0
doors, locksmith
+ 0 more
unknown
Description of Work: Changed locks for all doors. Arrived in a timely fashion, very polite, snow on the ground at the time and technician took measures not to track snow/mud into home.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$110
Thomas B.
03/2014
4.0
locksmith
+ -1 more
I recently purchased two condos to rent out and a condo to move into all within a few weeks of each other. I also rented out the condo I was living in. I needed all of the locks changed - seven in all. Cost $410. On one hand the company was good about fixing or replacing the lock. My biggest issue was the poor attitude and service of the original locksmith. Unit 1 - One lock rekeyed. Based on latest finding 4/15 will need to call tenant to see if the lock is really locking since with two of the other locks this was not the case! Unit 2 - Three locks rekeyed - garage & front door deadbolts, front door handle. Took a very long time. You could not lock the door handle with a key and it was difficult to unlock.. A locksmith had to replace the doorknob lock two days later. Unit 3 - Two locks rekeyed - two deadbolts one on the garage & front door. Took a long time. Update 4/15 - Just found out the deadbolt to the garage has not been locking. This is the same issue I had with a lock on unit 4 (primary residence). When the deadbolt is turned in the locked position you cannot remove the key. When you turn the key back far enough to remove the key the deadbolt is no longer fully engaged enough to lock the door. Unit 4 - One lock rekeyed - front door deadbolt. Existing lock was not real smooth to turn so I asked the locksmith if it might be better to just replace the whole lock based on how long it had taken to change out the other locks. It was only $29.95 and that was the installed price. However the locksmith subsequently discovered he did not have a lock on his truck. I was a little surprised that there was not a lock on a locksmith truck but that was the case. At this point, I needed the lock changed. So the locksmith says he will give me a break and rekey the lock for the same price as a new lock. I comment that does not really seem like a great deal to pay to have an old lock rekeyed for what is normally a higher price than putting on a new lock. I said if that was the case, why in the world did he not recommend replacing the locks to begin with? My goal was to have multiple locks at the same unit keyed to match one another so only one key was necessary. You can buy packs of locks at the large box hardware store that have multiple locks keyed the same When he is done rekeying the lock he tells me that if I have a problem getting the key out of the lock then I should turn the key back to the right then back to the left a little bit so the key will come out. This is a very important point to keep in mind. I told the locksmith I was not real happy that I might need to struggle with the key to open the door as I am often carrying items into the house and it is an inconvenience to have to do so and most importantly you should not need to do so for a lock that was just rekeyed! At this point all of the locks have been changed so he prepares the bill which was $410. Seems like a lot of money and is $35 above the estimate but at this point I am running late and need to get ready to go to a concert. So I go into the house through my garage door which was open. When I am ready to go I leave through the front door . When I am outside I insert the key and lock the door. However, I am not able to remove the key while the door is locked. When I turn the key to the right and then back a little bit the key does come out. However, at that point the deadbolt is no longer extended, so the door is not locked! When I attempt to lock the deadbolt from the inside by turning the knob it will not move an inch. It is as if it is frozen. I called the company and left a message. I get a call back from the locksmith. I ask him if he could come fix or replace the lock. He says he would need to charge me for it. I said that did not seem right to have to pay to have a lock fixed that was not working correctly. He tells me he told me I might have problems with it. I ask him if there is someone else I can talk to. He tells me everyone will tell me the same thing. So I call back and leave another message. Eventually I ended up talking to the person who originally scheduled the appointment (Tim). When I explained what had happened he said someone would be out to fix it the next day at no charge. However, I still had the issue where I could not lock my door without leaving the key in on the outside which did not seem like a good idea from a security standpoint. In the meantime I had driven to Lowes to buy a new lock so I could lock my front door. At this point I totally missed the concert I had been looking forward to for weeks and while I was out ready to buy a lock and dinner, my front door was unlocked the whole time. When I was in the parking lot at Lowes I received a call from Tim saying someone would be out to fix the lock the next day (Sunday). On Sunday, Kevin the original locksmith returns. First thing I ask him to do is to lock the door. He tried to turn the deadbolt from inside the house and could not. He could not get the deadbolt to budge. He ended up replacing the lock. For reasons that are much to lengthy to get into I was not at all happy with how the work was originally done and the coversations with the original locksmith and other company representatives. However, after having a visit by Adam today to fix a lock and then getting his assurance that if I had problems I could call him for a resolution I am now satisfied with the results and will likely use this company again. In fact this is one of the things I found so upsetting. I wanted to be able to use the company but simply wanted the issues to be resolved and for someone to take responsibility for the problems to begin with. Raing? Not sure what to do. It was originally an F in all categories. However, based on the professionalism, courtesy and workmanship of Adam I am changing it. Still though 3 out of 7 locks did not work correctly, 2 not all so how do you fairly rate that? They were subsequently repaired or replaced but this took additional time, trips and calls on my part. I will say that overall Tim was good to deal with other than making a comment about a wrong key being used at my residence which was told to him by the original locksmith (K). I took out the lengthy explanation as to why this was not the case but his comment was totally inappropriate and really made the situation much worse. The lock at my residence could not be locked from inside by turning the bolt. It could be turned with the key but the key could not be removed. Again, I removed the lengthy explanation about this but it was one of the things that made me give an initial lower rating for responsiveness and professionalism. Other than this comment Tim was good to work with and Adam was as courteous and professional as one could hope for in a service call.
Description of Work: Had seven locks rekeyed at four properties. Two locks including my primary residence could not be locked at all and one lock was very difficult to operate. See details below. Update 4/15 -Yesterday I discovered a third lock could not be locked. I called Acme and spoke with Tim. A locksmith named Adam came out. There was a problem with the strike plate and he adjusted it so the lock would turn correctly and the key could be removed. It took about 20 minutes. Originally I had given an F in all categories. This was due to not being able to lock my primary residence after the original locksmith (K***n) had left. As noted below this was very upsetting for a variety of reasons. Then I discovered a second lock was not working correctly the next day. Then I inadvertently found out yet a third lock was not locking correctly yesterday. There were many issues I was unhappy with, most of which centered around the work and response of the original locksmith (K***n). However, I found out that Adam was the locksmith who resolved the problem of the second lock that was not working correctly and also repaired the third lock today. Adam was very professional, courteous and apologetic. Really this is all I was seeking all along, some acknowledgement that I had a right to be upset and not to have the blame transferred to me. Based on the response by Adam and now having all locks working correctly to the best of my knowledge (I need to check with my tenant as to how the first lock that was rekeyed is working) I am going to revise the overall ratings to a higher rating. However, since three out of seven locks did not work correctly I cannot in good conscience give higher than a B rating. I still will make the observation that old locks might not be worth rekeying. They take more time and will probably not work as well as a new lock will. Of course the cost of a quality lock needs to be compared against the cost of rekeying.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$410
Jay S.
03/2014
2.0
locksmith
+ -1 more
Unfortunately, the company that sold and installed the lock set is no longer in business. We contacted Acme and they promptly came to determine if they had the part(s) needed and had to order them. They did replace the parts once received. The issue that gives me pause for an outright recommendation is that the screw holding the knob is too long and we find we are catching our hands on it and causing small cuts. It also seems the "action" of the knob is heavy, or somewhat difficult to turn. It was okay, but just
Description of Work: I had need to replace the "guts" to an Emetek lock set.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$200
Brian N.
12/2013
5.0
locksmith
+ -1 more
Went well. Technician was professional and helpful. Work was performed quickly.
Description of Work: installed new night switch.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Dianne R.
12/2013
3.0
locksmith
+ -1 more
Installed a deadbolt lock. It was OK but he was not the most professional installer.
Description of Work: I used ACME LOCK AND HARDWARE.
Rating Category
Rating out of 5
quality
4.0
value
2.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
$125
Response from Acme Lock & Hardware
Thank you for your feedback. Unfortunately the work was completed back on March 21st and according to our technicians notes, the lock worked great and the customer signed off that the work was satisfactory. I'm sorry that she may be having issues 8 months after the work was complete but we'd be more than happy to diagnose the issue if [removed member name] were to call us and let us know the situation. Unfortunately we haven't heard of any issues.
joanne R.
11/2013
5.0
locksmith
+ -1 more
They did exactly what I asked, the door works fine now, I spare keys, but I still have the old door knob that goes with the look of my house. The people came on time, stuck to their estimate and were professional. i would use them again.
Description of Work: I have a old home and the original lock on the front door would lock but I could not unlock the door.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Response from Acme Lock & Hardware
Thank you so much for the positive feedback. Being around 80 years definitely helps us to know the proper way to take care of old doors and locks. Thanks again for calling Acme!
Dana L.
02/2013
5.0
locksmith
+ -1 more
I honestly don't recall the price, but I was required to put one in. What I do recall is that the price was competitive, that the technician was very prompt, and really nice. Very happy with their work.
Description of Work: Changed locks at my house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
Response from Acme Lock & Hardware
Hi Member, Thank you so much for your positive response. We do our very best to be competitive in pricing. Our technicians have on average more than 15 years of experience and with that experience it helps keep the hourly costs down for billing our customers. We do truly appreciate your business and if there is ever a need for a locksmith again, we sure hope you choose to use Acme Lock again.
Kira W.
02/2013
5.0
home improvement stores, locksmith
+ 0 more
I called early Saturday morning after getting frustrated with the cost and coldness of my Honda dealer to make a key. I checked the internet for locksmiths and called around. Most of the places I called were either foreigners or local shops that weren't open. Acme Lock picked up and explained to me the upfront costs and time expectation. I had a great talk with the technician and stopped into their hardware/lock shop Saturday afternoon. I was very impressed from start to finish.
Description of Work: I tried finding someone to make a key for Honda Accord last Saturday....I called the Dealer and they wanted $150!!! It was one of those high security transponder keys. I called and the gentlemen was super professional and I was shocked they were open on Saturday. I came in and they had a machine that made my key automatically and then they came out to my car to program the key. It only cost me $90 but the service was excellent, the tech was very friendly and I couldn't believe how much hardware they could pack into one little store. The hardware store reminded me of a mini Home Depot. I highly recommend.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
Mike W.
01/2013
5.0
locksmith
+ -1 more
I called because I was having trouble getting the key to turn in my door lock. I was told a couple of things to try in order to get it to work. I did what I was told, and my lock works fine. I was very pleased with the outcome of this situation.
Description of Work: Advice over phone empowered me to fix the problem on my own.
Rating Category
Rating out of 5
Yes, I recommend this pro
Charity D.
03/2012
5.0
locksmith
+ -1 more
The man they sent out was very nice. They were very responsive.
Description of Work: I locked myself out of my house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Denise Dede P.
12/2011
5.0
locksmith
+ -1 more
We were thrilled. They were very pleasant and they know their stuff. They were so up front with us. It was a great experience.
Description of Work: My husband had no idea where the key to his care was. It is an older car, a Lexus, that we'd bought used and only had one key. The Lexus dealer, Performance Lexus, said it would be $700 to replace. We called Acme Lock and made a key for substantially less.
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Service Categories
Locksmiths,
Doors,
Hardware & Home Improvement Stores,
Interior Painting
FAQ
Acme Lock & Hardware is currently rated 4.6 overall out of 5.
Sunday: Closed
Monday: 7:00 AM - 5:00 PM
Tuesday: 7:00 AM - 5:00 PM
Wednesday: 7:00 AM - 5:00 PM
Thursday: 7:00 AM - 5:00 PM
Friday: 7:00 AM - 5:00 PM
Saturday: 10:00 AM - 4:00 PM
Acme Lock & Hardware accepts the following forms of payment: American Express,Discover,Financing Available,MasterCard,Visa
No, Acme Lock & Hardware does not offer free project estimates.
Acme Lock & Hardware offers the following services: Locksmith, Safes, Vaults, Doors, Windows, Hardware, Keys, Lockouts, Car Keys, Transponders, Door Closers, Hardware & Paint Store