A-1 Movers

My experience with this company was very poor. After researching moving companies and getting estimates, I called A-Movers. On the phone, they gave me a estimated quote that I was happy with. The day of the move, they arrived later than the specific time they were to be at my house by 30 minutes (not a huge deal, but it is what it is). They showed up with one unmarked truck, a van, and a car. They didn't bring any moving equipment with them that other moving companies that I've worked with typically have (dollies, blankets, etc). On their website, they report having a "2 Hour Minimum" for any services they provide. However, once the 3 men who moved the items were completed, they stated that there is a 3 hour minimum, which is not what their website states or what they told me over the phone. So, they moved items for two hours, and charged my family for three hours of work. When confronting them about overcharging my family, the main owner actually hung up on me. Overall, I would steer clear of this moving company, regardless of their "positive" reviews on the internet and their "good" BBB rating. After researching moving companies, I thought to myself, this company has great reviews and a positive BBB rating, what could go wrong? Well, from my experience, they displayed poor professionalism, lied about multiple issues, and overcharged us and then didn't rectify this situation.

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They were professional and they came on time. They were very careful in moving the hospital beds on an old staircase in my house. It wasn't an easy thing to do and they were very careful not to mar any walls. They were very good. They took their time. They kept me posted. They called me when they got to the other house and when they left the other house so I knew to be here. They did an overall good job.

They did an excellent job and they were on time. They called and they gave us enough notification. They were just terrific. One of the pianos was on the second floor and they charged $300 and the other piano was moved to a different spot on the first floor. They charged $125 for that piano. We would absolutely use them again.

They were prompt (early, in fact), and they worked quickly. However, they broke a lamp of mine. At the end of the job when I asked how they would handle it, he claimed they wouldn't be held responsible because my floor lamp was not in a box! A policy which they did not mention prior to touching the lamp, by the way. They also got a big smudge on the couch, then said they weren't responsible for that either. They did not wrap the couch like every other mover I've ever had has done. Then they asked to borrow my tools, and ended up losing my wrench. They tried to leave without re-assembling a table they took apart. The ''manager'' of the crew was not pleasant, and tried to intimidate me over the lamp experience by telling me that ''an attorney owns the company'' and the law was on their side. A terrible experience, and even though they were fast and reasonably priced, I'll never call them again.

I definitely do not recommend A-1 movers to anyone. Luckily we hadn't paid them any money before they quit on us.