Portman Electric Inc

Dustin did an excellent job of determining the size and type of generator we needed, the proper placement and the necessary gas and electrical connections. Once we agreed on the contract, the installation was scheduled promptly and was done smoothly. Dustin himself was here for the job and made sure everything was working correctly. Couldn't ask for better.

For years we had wanted a generator. We were tired of roughing it every time the power went out. One day we were following a van with a Generac logo on it so we called the number on the van and the guy came out to give us an estimate. He really was of little help. He wasn't sure what size generator we would need or when he might be able to do it, he'd get back to us with a price and more information. Well we never heard from him again. That's when I decided that I should probably call Portman Electric, after all the Angies List coupon had been hanging on the fridge for months!!! We scheduled an appointment with the secretary and a couple days later Dustin was at our door step. He was EXTREMELY knowledgeable. He had pictures from previous jobs, explained the difference between the generators and the installation process. He left us with 3 options to choose from. No pressure. We called him with our decision and 4 weeks later Dustin and Adam were back for the installation! They arrived on time and were all business. They let us know when they needed to turn off the power, relit all pilot lights, went over the unit with us and they left our house cleaner than when they started! They were very polite and respectful. We cant say enough. We are VERY happy.

They were excellent. They were timely and called me like I asked. The price was very fair.

It was a bad weather day but the crew arrived ~10AM as scheduled. Doing electrical and gas hookups in the rain is not my idea of having fun but the techs made their schedule and were finished, in including a clean up, by about 3PM. Friendly, cheerful, and efficient would be a good description of everyone that I have met from Portman. Great company to work with!

As one that had run a 17 man service operation in the past I was very impressed with Portman Electric. Everything about the transaction was A+.

Over the last few years we had discussed getting a backup generator, especially after power outages lasting for hours. The outage earlier in 2013 during relentless driving rain lasted 23 hours and was followed by three inches of water in our basement. Using a portable generator (and staying up all night to keep it fueled) we drove our sump pump to exhaustion and the battery back-up pump failed as well. Initially we leaned toward a smaller selected-circuit backup system. After seeing Portman trucks in our general area and reading favorable reviews on Angie's List we called the company and made an appointment for a site assessment. Dustin Pettrey came out, looked at our situation outdoors and indoors, and within a matter of days came back with a choice of proposals in an email. Since the cost differential between a selected-circuit system and a whole-house backup system was not all that much, we decided on the latter and contracted to have the work done. Mr. Pettrey and his colleague came out and placed the generator on the optional poured-concrete pad we selected in a perennial bed I had cleared of its plants. The connection to the natural gas line was neatly and sturdily made with multiple support struts. The indoor electrical connections required making changes to the two electrical boxes. Mr. Pettrey gave us complete paperwork on the system and informed us of the maintenance and upkeep required. All work was accomplished tidily with no scrap, dust or metal shavings left behind. We also appreciated receiving the extended warranty benefit because of the Angie's List connection. The professionalism we enjoyed at every step of the process from our first phone call of inquiry was reassuring and inspired confidence that we were doing the right thing.

I was very happy with the service and quality of the work. They arrived on time, took their time to do all the work in orderly fashion and cleaned up like they were never there. You can't even tell anyone was working in area where new generator is sitting the surrounding grass was completely undisturbed. I had one miscommunication on what I wanted in regards to the panel and they worked with me and resolved the issue to my complete satisfaction no questions asked.

My wife said "no more" when the power went out for 3 days and we saw they had power just across the street. I had no trouble with getting through and setting up an appointment. Dustin came out, said it would be no problem with the setup and we went over the options. I really do not remember too much delay, but there was some slowed shipping from hurricane Sandy, but it was a small delay. When ever I called for an update, Dustin or the young women at Portman would call me back within a day or even pick up the phone, but they are always busy. Dustin came out with 2 other installers and within a few hours we had a whole house 17kw gererator in place and it looked and worked great. I had already moved plants from the area for the generator and they came in and used stones and wood to level it out and make it look like a great addition to my back yard. Dustin came in after all the instalation was done and took my wife and me through what they did and what we had to do which turned out to be nothing. We have not had a power failure since then, but we hear the gerator test its self every saturday. This was a great experience, expensive, but great. If you shop around for other brands of gerators, you will find them more expensive. It took us a couple of years to save up for this one, but the safety is worth it. The other thing that I think Dustin did well was setting up and being around for the city inspector to come to the house, one more thing I did not have to worry about. Thanks Dustin and everyone at Portman. I will be calling you about some electrical additions to my basement when I can

Outstanding Experience from initial contact through completed installation. Sales presentation was factual and based on our needs, not on their preferences. Allowed us time to consider quote and compare with other offers. Estimate was middle of the road, but based on reviews, and subsequent work, well worth the extra cost. Upon acceptance of contract, work was scheduled in a timely manner and staff arrived on time and ready to work. The proper leg work and local permits were filed ahead of time (many contractors skip this part), preplans were made and all materials on site. Staff was professional, courteous, and willingly answered all my inquiries during the installation. A few unexpected issues were experienced during the installation and the owner himself came out to assist in the resolution and lend a hand in completing work on time due to these delays. I was gratified to see the owner pitch in so readily to help. He even "manned a shovel" to help with the back fill. The staff observed during the dig that my soil was especially rocky and suggested they place the gas line in a PVC sleeve to better protect it from damage. This was NOT in the estimate, NOT required by code, but plain old good practice and attention to detail. They also did this at NO ADDITIONAL CHARGE. On completion of the work, they thoroughly tested the system and explained to me all aspects of operation and maintenance I, as owner needed. In addition, they inspected my entire distribution system and made me aware of additional work needed to maximize safety and bring the system up to current code compliance. I cannot recommend this company highly enough. a MUST CONSIDER for electrical work especially head end distribution and generator installs.

From the time we contacted them for a quote, to the work performed was excellent. They did not pressure us to buy, but were quite honest with us, as to what we needed. As a matter of fact, I had them install a larger unit then what was needed for our house. This was a personal choice and with Jeff's understanding, he agreed with my thoughts. Jeff even worked with us on the price for the bigger unit. Not many contractors would do that. The installers, Dustin and Mike, were true gentlemen and very professional. They were hard working and were very meticulous to the littlest of details. (Example: Painted the gas pipe on the outside to blend in with the house. It wasn't the warmest of days and to do something like that is above and beyond what is required.) They arrived on time and did not leave until the work was done, approximately 9 hours. They cleaned up to the point where you didn't even know they were here. A footnote to their workmanship: When the inspector came to the house, he knew of their work and could not say enough good things about them. That in itself added to what we had already experienced. We would definitely have Portman Electric do other work for us and would highly recommend them to everybody.

Dustin provided us with recommendations and a cost estimate for two alternatives after a detailed discussion of our needs and of the capabilities of different units. The actual installation was understandably delayed a bit by the work that the gas company had to do and because Dustin attended the special training course to take care of our special requirements.. On the day of the installation, they arrived promptly. The installation of the generator, new wiring, rewiring, and new gas plumbing was carried out neatly and everything was cleaned up following the installation. All work was finished by 4 p.m.

Let me say that following the aftermath of Sandy in Cleveland all the generator companies were swamped. I know because I contacted all of them. That being said, it took a couple of months with me persistently calling to get the overbooked Portman guys to my house. I still haven't heard back from other companies that I called. Once the Portman guys set up our actual service date it was smooth sailing. The installation crew arrived on time and worked diligently out in the snow. The electrician and plumber were very professional, knew what they were doing and friendly to top it off. The product is great and I feel confident in the installation.

I called and spoke to a Representative on November 5th. I was told they were still busy from power outages from Sandy, but would be able to call me back by November 9th or 12th. I did not hear any word from them so I called again at the end of the week of the 12th. I left a message on a recording that I still needed help. . It is now November 26th and I still have not had a return phone call!

Dustin came out quickly (there was an opening in his schedule) and gave us an estimate within an hour. He answered all the questions we had at that time and followed up on email with other questions throughout the process. Once we committed and we set up a time, he arrived promptly and completed all the work. He took into consideration our request to install the unit a little above ground level and installed the transfer switch inside the garage after we expressed concern about it being outside. He also replaced our aging electrical panel and even handled a few odd electrical jobs we had asked for. The site was clean and neat before they left and they explained how everything worked. (They even painted the piping to match our gray siding.)

No problems. He initially had to delay the start date but the work was done in a timely manner. He was not prompt answering email messages but he was available by telephone. He does have a secretary.

I had called another electrical contractor who advertised in a local paper, but after 3 phone calls, they never responded to even offer a quote. Generac recommended Portman Electric. I did a BBB search and read reviews by other customers before I called Portman. Dustin scheduled an appointment for Saturday morning. He reviewed our house, the appliances, the furnace and A/C, and the electric and gas. Dustin was very thorough, professional, and courteous. I had researched Generacs and talked to other people who owned them. Dustin explained everything in detail and made sure I understood everything. He emailed my quote that next Monday and suggested a 10 Kw unit that would easily handle our A/C unit load. I paid a deposit to place the order, knowing that it would be 6-8 weeks before the unit would be available. I guess so many people were placing orders, the company in WI was severely backlogged. They hired 400 employees to increase production. Dustin called me in late February to set an appointment for March 7. He and another installer arrived that morning and immediately began prepping the gas and electric hook-ups and the site for the placement of the generator unit. They kept me informed about what they were doing and asked me when it would be okay to shut the power and gas lines off to make the connections. My wife is disabled and Dustin was worried that they would adversely affect her when the power was turned off. It took them less than 10 minutes to make the connections with the power off. I left to go to work and they completed the installation. Dustin called me to let me know all was done. It took about 4 hours. When I came home, the generator was in place, the gas and electrical connections were neatly done and looked great, the area was cleaned of all debris, as if they had never been there. Dustin came back that evening to go over the operation of the generator, the transfer switch, the controls, and ran it through a shutdown and transfer cycle so I could watch it operate. The unit automatically cycles on once each week for 10 minutes at a preset day and time. It is as loud as a standard lawnmower and the noise of the generator is not noticeable from inside the house.

From the start this was an exceptional experience. I located this company on Angie's List. They promptly contacted me and made an appointment to inspect my home. They provided several written options for my consideration. They also pointed out a minor problem with my meter box which they would also fix. After speaking with other contractors and exchanging several email and phone inquiries with Dustin at Portman Electric I decided to go with them. Within a week of signing the contract a date was set and installation completed. They arrived timely and completed the installation in a few hours. They tested the unit and reviewed the system operation with me. They cleaned up after completing the job leaving everything in good condition. I am sure I will hire them again for my electrical needs. What I felt most comfortable about was they are licensed electricians, were an authorized dealer and they provide the service and maintenace for the generator. I highly recommend them.

Dustin provided a detailed quote and reasonable price. The installation was on time. I observed the installation, which was done very well with good clean-up.

Our experience with Dustin Pettrey was good. He was on time and was professional. We spent around $200. We would use him again in the future.

On the day of the installation, Dustin and Jason arrived in the morning as scheduled..They inspected the work site and discussed with me the best plan of action.then they got to work . The job took about 6 hours of continuous work. They ran gas and electric lines to my existing utilities and installed a box for the generator next to my existing electic panel. They even straightened out and reset some of my existing breakers to a neater pattern . The work they did in the basesment and outside was so neatly and profesionally done that you could not even tell that they did any work there. The generator outside was placed on a limestone base with treated lumber along the outside edges, none of my shrubs were disturbed. They cleaned up after the work was done, I could not even tell they had been there and it was one of the muddiest days of the season.

Choosing and installing a generator from Portman Electric was made as easy as can be by Dustin Pettrey. He was truly a pleasure to work with from beginning to end.

Dustin Pettrey and his team did an excellent job from an initial evaluation to the very end. The job was performed during one day, very efficiently and cleanly. They even replaced an old grounding pipe, which wasn't in a good shape, and insulated the grid wires coming to the house. I was very pleased with this project.

EVERYTHING WENT VERY WELL.. DUSTIN WAS VERY RESPONSIVE BEFORE,DURING AND AFTER THE INSTALLATION. NOW ALL WE HAVE TO WAIT FOR IS A POWER FAILURE WHICH WE HOPE DOESN'T COME.

Overall, I was disappointed. For example, they didn?t quite finish some things. I felt that I had to be there with them to get everything done right. I probably wouldn?t use their services in future.

It was difficult to schedule an initial appointment because they were so busy. I was not able to schedule an initial appointment, so I ended up hiring a competitor. I have hired this company in the past, though, and they were polite, professional and did a good job.