McHugh's Plumbing Inc

I never knew a plumber could be so professional. They even followed up with a call to make sure everything was working and that I was satisfied.

Back in November, I was having trouble with my sump pump. Even though they were busy on another, bigger job, they managed to fit me in. They replaced the pump & the pipes from the pump. Then, when I started having problems with the new pump, they came out & replaced that pump as well. Even though the problem with the new pump could have been corrected without replacing the pump, they decided not to take any chances & replaced the pump anyway. I was very satisfied with the integrity that McHugh's Plumbing showed & highly recommend them.

I telephoned Bob McHugh on a Wednesday to schedule an estimate for some repair work at my home. He told me he would be available early Saturday morning and he would call me back by Friday to setup a time for the estimate. I did not receive a call from Bob until after 9:00am Saturday, but by then thinking that he had forgotten about my estimate I had already left the house. Bob wanted another chance to look at my work so we rescheduled the estimate for Monday morning at 8:30am. I told Bob I would be taking the day off from work and had a busy day scheduled. He assured me that he would be on time. Monday morning Bob never arrived at my house. At 9:45am I called Bob on his cell phone to hear his excuse. As far as I'm concerned he stole over an hour of my time. In a world of cell phones and instant communications he told me he was just about to call me, that he had gotten distracted by the mornings events. I am surprised by Bob's high ratings because he's unreliable; not once, but twice.

Excellent. Very professional service and quality work performed in a timely manner.

BOB & HIS BROTHER TOM DO AN EXCELLENT JOB. I AM VERY PLEASED.

EXCELLENT WORK. VERY ACCOMMODATING. GREAT GUYS, KEPT THINGS CLEAN. COST INCLUDED PARTS AND LABOR.

HE DID A GREAT JOB AT A GREAT PRICE .

I called Bob at 11:30 and he was here by 2:30 the same day. My sink was badly clogged. He tried snaking it and plunging it but to no avail. He had to cut the pipe down the basement and put in a cleanout T. He was very efficient, knowledgeable, friendly and professional. After cutting the pipe, the problem was fixed. He was even concerned about making sure everything was clean before he left. I would highly recommend McHugh's Plumbing to anyone in need of a plumber.

Mr. Bob McHugh was the man I talked to and he was very nice and accommodating, even though it was a Saturday and he had a wedding to go to. He contacted Joe a plumber who also works with him. Joe came out right away and made everything right. He was nice and didn't mind any of my questions, and I had a lot. When Joe was done everything seemed to be working right but we still had a leak in the basement. I called Mr. McHugh and he sent Joe out right away. It happened not to be a plumbing problem. But Joe looked at everything he could and this time answered all of my husbands questions,and gave us a name of a company that might be able to help us. Mr. McHugh called the very next day and said if the recommended company could not help us that he would come back and see what he could do.

Timely, great interaction, reasonable price, conveyed a genuine interest in solving the problem.

THEY WERE FRIENDLY AND PUNCTUAL AND DID A GOOD JOB. THEY ALSO CLEANED UP WELL.

THEY ARE VERY NEAT FOR PLUMBERS, WHICH IS GOOD.

EXCELLENT WORKMANSHIP AND QUICK RETURN OF PHONE CALLS. THIS IS MY THIRD TIME HIRING THIS COMPANY AND WILL DO SO AGAIN IF NEEDED IN THE FUTURE. RELIABLE AND FLEXIBLE APPOINTMENTS.

ONCE AGAIN, ANGIE'S LIST HAS COME THROUGH FOR US. WE HAD BEEN NEEDING A PLUMBER FOR NON-EMERGENCY ISSUES FOR A LONG TIME (YEARS!). THEN, OUR TOILET BROKE WHILE WE HAD A HOUSE FULL OF COMPANY. I CALLED MCHUGH'S PLUMBING. BOB, THE OWNER, ANSWERED THE PHONE. HE SCHEDULED AN APPOINTMENT FOR THE SAME DAY &, WHEN HE COULDN'T MAKE THE APPOINTMENT, HE CALLED RIGHT AWAY TO EXPLAIN WHY & TO RESCHEDULE. THE REPRESENTATIVE FROM HIS COMPANY, JOE, WHO CAME TO FIX THE TOILET WAS PROFESSIONAL & COURTEOUS. HE TOOK THE TIME TO LISTEN & ANSWER ALL OF MY QUESTIONS. WITHIN 36 HOURS, MY TOILET WAS FIXED. I SCHEDULED AN ADDITIONAL VISIT TO HAVE MCHUGH'S FIX THE REST OF THE PLUMBING PROBLEMS ON MY LIST. AGAIN, THEY WERE PROFESSIONAL & COURTEOUS. PRICES WERE QUOTED UP FRONT. ALL OF MY QUESTIONS WERE ANSWERED. I WOULD RECOMMEND MCHUGH'S PLUMBING & I WOULD NOT HESITATE TO USE THEM AGAIN.

BOB MCHUGH HAS BEEN OUR REGULAR PLUMBER FOR AS LONG AS WE'VE OWNED A HOUSE-- 3.5 YEARS. HE IS RELIABLE, THOROUGH AND REASONABLY PRICED. HE OFTEN CALLS BACK AFTER THE WORK HAS BEEN DONE TO SEE IF ALL IS WELL. HE IS A VERY PERSONABLE GUY. WHEN YOU CALL AND HAVE TO LEAVE A MESSAGE, HE USUALLY CALLS BACK WITHIN A FEW MINUTES OR AT MOST AN HOUR. WE WOULD RECOMMEND HIM TO ANYONE FOR ANY PLUMBING JOB BIG OR SMALL.

VERY QUICK, CLEAN AND PROFESSIONAL. ON TIME AND COURTEOUS. EXCELLENT REPAIRS AND CLEANED UP AFTERWARDS. EVEN MADE FAUCET REPAIR FOR FREE. SERVICE TRUCKS AND REPAIR PEOPLE CLEAN AND WELL DRESSED.

MR MCHUGH, OWNER OF THE COMPANY WAS VERY NICE & SET UP AN APPOINTMENT AS SOON AS POSSIBLE. JOE KOENIG WAS THERE AT 9 AM AS SCHEDULED. HE WAS PLEASANT & INFORMATIVE. IN A VERY FRIENDLY MANNER, HE EXPLAINED EXACTLY WHAT NEEDED TO BE DONE & PERFORMED THESE REPAIRS IN A VERY APPROPRIATE PERIOD OF TIME. THE RESULTS WERE GREAT. HE ALSO CHECKED A FAUCET HANDLE ON OUR BATHTUB, TOLD US QUICKLY WHAT NEEDED TO BE DONE & WHOM TO CALL, & GAVE US THEIR PHONE NUMBER. WE CALLED & NECESSARY ITEMS WILL BE SENT TO US. ALSO, HE LOOKED AT MY CLOTHES WASHER & SUGGESTED THAT WE CALL THE MANUFACTURER & HAVE THEM CHECK OUT OUR DIFFICULTIES. HE STATED THAT HE COULD NOT FIX IT. IN BOTH CASES HE KNEW THE ANSWERS IN JUST A FEW MINUTES, & HE DID NOT TELL US THAT MCHUGH'S PLUMBING INC COULD FIX EVERYTHING. I VALUE PEOPLE WHO ARE HONEST WITH THEIR WORK, & WITH WHAT THEY CAN & CANNOT DO. I BELIEVE IN PEOPLE WHO TREAT PEOPLE AS THEY WOULD LIKE TO BE TREATED.

PROFESSIONAL AND VERY RESPONSIVE, ALTHOUGH HE WAS LATE ARRIVING THE DAY OF SERVICE HE CALLED TO LET ME KNOW.

HE DIDN'T TIGHTEN THE HANDLE, WHICH I DIDN'T NOTICE UNTIL HE HAD LEFT. WITHIN A WEEK I CALLED ABOUT THE LOOSE HANDLE, AND HE SAID HE WOULD CALL ME BACK, BUT DIDN'T CALL. I CALLED HIM AGAIN, HE SAID HE WOULD COME OUT, BUT DIDN'T. I TRIED HIM AGAIN A FEW TIMES, AND HE ENDED UP GETTING A RUDE ATTITUDE WITH ME. I WAS UPSET THAT A QUICK REMEDY HAD BEEN BEING PUT OFF FOR ALMOST A MONTH. THEY FINALLY CAME OUT, AND DIDN'T HAVE THE RIGHT TOOL, EVEN THOUGH I TOLD HIM WHAT HE WOULD NEED.

BOB WAS ON TIME AND VERY NEAT IN HIS WORK (WORE SHOE COVERS IN THE HOUSE). HE QUICKLY DIAGNOSED THE ISSUE AND MADE THE REPAIR. PRICE WAS VERY FAIR.

BOB MCHUGH SUPERVISES HIS WORK AND THE WORK OF HIS TEAM IN AN EXCELLENT MANNER.

THE WORK WAS DONE PROMPTLY AS PROMISED. EVERYTHING WAS CLEANED UP--WORK WAS VERY NEAT. CALLED A FEW DAYS LATER AND BOB WAS VERY PATIENT AND THOROUGH IN ANSWERING QUESTIONS.

REPLACEMENT OF SINK FAUCET ENDED UP REQUIRING REPLACING SOME PIPE IN WALL. REPAIR WAS DONE WELL, CLEAN-UP WAS GREAT! BOB REALLY WORKED TO GET JOB DONE RIGHT AND TIMELY.

I ASKED THAT A NEW POP-UP BE INSTALLED IN THE BATHROOM SINK & THIS APPARENTLY WAS NOT COMMUNICATED TO THE PLUMBERS WHO CAME TO MY HOME. THEY SPENT A GREAT DEAL OF TIME LOOKING IN THEIR TRUCK FOR THE PART, WHICH THEY DID NOT HAVE WITH THEM. I WAS STUNNED BY THE CHARGE OF $292. I DID NOT EXPECT THE CHARGE TO BE THAT HIGH & AM NOW SORRY I DID NOT ASK FOR AN ITEMIZED BILL. THEY WERE AT MY HOME FOR ALMOST 2 HOURS BUT SPENT THE FIRST 10-15 MINUTES LOOKING IN THE TRUCK FOR EQUIPMENT. THEIR WORK WAS GOOD AND THEY WERE VERY PLEASANT AND FRIENDLY. I WAS JUST NOT PREPARED FOR THE BILL, AND DISAPPOINTED THAT THEY DID NOT HAVE THE PART THAT THE OWNER PROMISED ME.

VERY PROFESSIONAL, PROMPT, COURTEOUS.