They came out originally and took a look at my refrigerator and they ordered the part to fix it. Since then I have not heard from them in about a month and have tried numerous times to contact them. I left them a voice-mail but still no response.
Description of Work: Refrigerator repair.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from York's Unlimited Appliances
CUSTOMER HAD AN UNREPAIRABLE UNIT. INFORMED THE MANUFACTURER. COULD NOT MAKE THE CUSTOMER UNDERSTAND THAT WE DO NOT EXCHANGE UNITS. SHE WOULD HAVE TO CALL THE MANUFACTURER FOR EXCHANGE ISSUE.
J Fred R.
08/2013
1.0
small appliance repair
 + -1 more
Took the oven in Monday afternoon after they finally answered the phone--a real problem with communications. I was assured the oven would be tested that evening and over the next several days. When, after four days, I'd heard nothing I went to pick up my oven. The service tech had not even looked at the unit--four days after service promised. The office is completely disorganized and getting them to answer the phone is a real hit and miss operation. I should have walked back out the door when I saw the disorganization but it was an authorized Panasonic repair station. I have no idea how they became an authorized repair station except that, perhaps, nobody else will work on them. I consider them totally unreliable and believe this place should be avoided.
Description of Work: Warranty provider for Panasonic Microwave Oven.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from York's Unlimited Appliances
WE ARE NOT LOCATED IN THE DALLAS TEXAS AREA, WE ARE IN PROCTORVILLE OHIO. NOT CERTAIN AS TO WHO YOU MAY BE REFERENCING, BUT WE DO NOT SERVICE DALLAS, TEXAS.
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Service Categories
FAQ
York's Unlimited Appliances is currently rated 1 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 4:00 PM
Tuesday: 9:00 AM - 4:00 PM
Wednesday: 9:00 AM - 4:00 PM
Thursday: 9:00 AM - 4:00 PM
Friday: 9:00 AM - 4:00 PM
Saturday: Closed
York's Unlimited Appliances accepts the following forms of payment: Check,MasterCard,Visa
No, York's Unlimited Appliances does not offer free project estimates.