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COLE'S SEPTIC SERVICE INC

Septic Systems

About us

We are a family owned business. We are the 2nd generation. We give senior and military discounts. My husband has 32 years experience and is a waste water 1 operator. We are a member of the BBB.

Business highlights

60 years of trusted experience

Services we offer

Septic tank, grease trap cleaning, service provider, repairs. Waste water 1 operators license. Servicing Lake, Geauga and Cuyahoga County.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.923 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
87%
4
4%
3
4%
2
4%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
4.7
professionalism
5.0
responsiveness
4.9
punctuality
4.9
Showing 1-23 of 23 reviews

Sharon L.
03/2025
5.0
septic tank
  + -1 more
So grateful! The staff scheduling the appointment was courteous. We were able to schedule an appointment that fit in our schedule and was within a week of our call. The technician was friendly and professional.
Description of Work: Inspection and tank cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

William S.
08/2019
4.0
septic tank
  + -1 more
it took a week for them to come out. no problem. Mike could not find the tank right away so he left after about fifteen minutes. and said another fellow would be out later that afternoon who would find it. no one ever showed and no one showed the next day and no phone call I called them and asked if they where coming or not or if they decided this was to involved for them to do or what. so I finally got a call saying they would be called out the next day. The fellow came out he found the tank in about five seconds and took about thirty minutes to dig it up. He re covered it and said one of the other guys would come out to pump it. two more days till someone finally made it out to do that. Now all these fellows were great! every single one of them which is why I would have them come out again but I think maybe because this was not an emergency it was not very efficiently run. at least that is the way I see it. But like I say I would not hesitate to have them come out and pump my tank again specially now we know where it is at!! They know there stuff that is for sure. good group. Maybe better run for an emergency than a routine cleaning.
Description of Work: finding septic tank and pumping tank

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$500

Karin S.
10/2018
5.0
septic tank
  + -1 more
We just had a septic installed after buying a house - our first time with a septic. We needed a rundown of what we can and can't do with a septic system, and also wanted to get set up for maintenance when needed. Called Cole's and they were responsive - called me back the same day. And they were honest - told me I didn't need them for probably 3 years. Even though I wasn't going to become a customer, they still took the time to answer my questions and get me on the right track. Would definitely hire in the future - really appreciated their help!
Description of Work: Septic Maintenance and Advice

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Response from COLE'S SEPTIC SERVICE INC
Thank you [Member Name Removed]. We appreciate your kind words. Look forward to working with you in the future.

Martha H.
07/2018
5.0
septic tank
  + -1 more
Cole's is very professional and helpful. Because of the location of the septic system, I needed an extra long hose which they had (many services don't). Alicia in the office explained to me the extra charge due to the extra equipment and work, which was again reiterated on site. I appreciated the advanced noticed and the charge was reasonable given the extra work involved. Even though it was a very hot 85, Derek worked diligently, carefully and thoroughly. When he was finished he reviewed his work and the condition of the tank in detail with me, which I also appreciated. They will send me a notification when it is time to pump again, which is very helpful.
Description of Work: Septic System Pumped

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Janet K.
06/2018
2.0
septic tank
  + -1 more
Driver came out to pump out septic, went off driveway and knocked down a tree. I’m giving them a poor review because they never made any attempt to reschedule with me. I hired another company to complete the job, they had no issue backing up in the drive. My opinion is that the driver from Cole’s was inexperienced. But their customer service should have followed up to see why the driver left without completing the job.
Description of Work: Hired them to pump out septic.

Rating CategoryRating out of 5
professionalism
2.0
responsiveness
2.0


Response from COLE'S SEPTIC SERVICE INC
I am sorry this happened. I’m the owner and office manager, I didn’t receive a call about this. I have always strived to have good employees and treat each customer with respect. Feel free to contact me.

John L.
10/2017
5.0
septic tank
  + -1 more
On time. Fair price.
Description of Work: Septic tank pumped

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from COLE'S SEPTIC SERVICE INC
Thank you Mr. [Member Name Removed]. We appreciate the kind words.

Kimberly G.
08/2017
5.0
septic tank
  + -1 more
We recently moved into our home and have never had a septic system before, therefore, we knew very little about how it works. Our serviceman, Derrick, took the time to explain the functions of every component in our aeration system, and even checked it to ensure it was working properly. As it turned out, the circuit had been tripped and the aerator wasn't running. Derrick came inside and reset the panel, then went out again and monitored to make sure it worked - all for no additional charge. He couldn't have been more helpful or friendly! I was impressed with how tidy the operation was, and will definitely use Cole's exclusively in the future.
Description of Work: Septic clean out

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

Response from COLE'S SEPTIC SERVICE INC
Thank you [Member Name Removed]! We appreciate our customers.

Janis M.
08/2017
5.0
septic tank
  + -1 more
It went very well. Previous companies insisted that I had to use septic tank product to as bacteria to the tank. This company told me no. Researching the info given, I discovered the previous companies lied.
Description of Work: Septic tank cleaned.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$139

Response from COLE'S SEPTIC SERVICE INC
Thank you [Member Name Removed]. We try to treat our customers the way we would want to be treated.

Debbie S.
06/2017
5.0
septic tank
  + -1 more
The person who performed the work was extremely professional and informative.
Description of Work: Cleaning and pumping of our septic tanks.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Response from COLE'S SEPTIC SERVICE INC
Thank you! We appreciate our customers.

Derek and Katie T.
07/2016
5.0
septic tank
  + -1 more
Very professional, prompt and on time. Described the process, let me know what to do and how often to do it. Will hire again for our next cleaning!
Description of Work: Septic tank cleaning.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$210

Response from COLE'S SEPTIC SERVICE INC
Thank You!

Jason L.
07/2016
5.0
septic tank
  + -1 more
unknown
Description of Work: They pumped out my septic tank and took some time to look over my issue. Great advice, they have many years of experience!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$420

Response from COLE'S SEPTIC SERVICE INC
Thank You!

Patricia W.
01/2016
5.0
septic tank
  + -1 more
,
Description of Work: Emptied the septic tank.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from COLE'S SEPTIC SERVICE INC
Thank You!

Tina S.
12/2015
5.0
septic tank
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from COLE'S SEPTIC SERVICE INC
Thank You!

Tony I.
10/2015
5.0
septic tank
  + -1 more
unknown
Description of Work: Routine every two year pumping of 500 gal septic tank.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$195

Response from COLE'S SEPTIC SERVICE INC
Thank You!

Paul M.
08/2014
3.0
septic tank
  + -1 more
DID NOTHING, DID NOT RESPOND.
Description of Work: DID NOTHING, DID NOT RESPOND.
Rating CategoryRating out of 5
$1

Response from COLE'S SEPTIC SERVICE INC
I'm sorry if it took awhile for me to get back to you, I do apologize. Sincerely, Alisha Gifford

Cheryl S.
09/2013
5.0
septic tank
  + -1 more
Very punctual, polite, professional. Have used them two times already and will definitely use them again. I highly recommend Cole!
Description of Work: Emptied (2) large septic tanks.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$275

Response from COLE'S SEPTIC SERVICE INC
Thank You!

MARTY A.
05/2013
5.0
septic tank
  + -1 more
They did a great job. Prompt and efficient.
Description of Work: I never got around to getting my septic pumped during the summer. I called Cole's at the beginning of January , in the dead of winter, and they were out within a week. I knew they would do a good job because I had used them in the past.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$205

Response from COLE'S SEPTIC SERVICE INC
Thank You!

Cindy L.
04/2013
5.0
septic tank
  + -1 more
Cole's was punctual, quick, and helpful in describing why and how to keep my septic tank operating correctly and the best maintenance schedule. They were also professional. I would use them again. I think their prices were good and they were a small, family owned company which is important to me.
Description of Work: Clean out septic tank.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$190

Tisha G.
12/2012
5.0
septic tank
  + -1 more
Called about our filter alarm going off. The woman I spoke to was very nice and suggested that I call an aeration company first. I really appreciated the honesty and helpfulness, rather that just tell me they don't that type of work. She gave me a number of a company to call. When I just need the system pumped, I will contact this company. Their integrity is apparent from how they communicate.
Description of Work: No work done.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Response from COLE'S SEPTIC SERVICE INC
Thank You!

Peggy S.
06/2012
5.0
septic tank
  + -1 more
I have used their services for about 20 years. They have always came when they supposed to and did what hey said they would. Their prices are very reasonable. Another company told me I needed a new septic tank and would cost almost $15,000. When I mentioned it to Cole's, he said he would take a look at it. He said there was only a busted part and he would repair it for only $250. He was able to fix it in just a couple of hours. He saved me between 10 to 15 thousand dollars! I have been very happy with their services.
Description of Work: I hired him to repair my septic system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from COLE'S SEPTIC SERVICE INC
Thank You!

sean C.
02/2010
5.0
septic tank
  + -1 more
I called Cole's Septic on Monday about scheduling an appointment to have our septic tank pumped and they were able to perform the work the very next day! I was given an initial price of $190 for Lake County but received $10 off for mentioning that I was referred from Angie's List. I scheduled a morning appointment and was a given an arrival window between 9am and 12pm. They arrived at approximately 10:30am, performed the work promptly and answered all of my questions. They were courteous, knowledgeable and even went above and beyond when I asked them to look at a problem with my leach lines. I will definitely use their services again.
Description of Work: Pumped our primary septic tank (approxmimately 1000 gallons).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Response from COLE'S SEPTIC SERVICE INC
Thank you for your nice review. We always appreciate gaining a new customer, and I'm glad we could help you. Look forward to many more years of having you as a customer. Sincerely, Mrs. Alisha Gifford

Charles O.
11/2009
5.0
septic tank
  + -1 more
They are very good and they have been in business since 1965. We called them and there was a reasonable wait to get scheduled. They are courteous and prompt. We have 2 tank systems and he recommended us to have anything done with the second tank system. My husband was also out there and they took him through the process. The work was done pretty quickly. We have a senior discount and it was 190 $ for a tank and you get 10 $ off. The price charged by them was fair and reasonable. I really don’t know what the going rate is and that’s why I am unable to judge about their price. I would definitely use their services in the future.
Description of Work: We have been using the services of Cole’s Septic Service for about 37 years and they have taken care of our tanks. They came out on the 29th of October to take care of our septic system.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$190

Response from COLE'S SEPTIC SERVICE INC
Thank you for you kind words. We are very fortunate to have loyal customers like you and your husband. Look forward to many more years of serving you. Sincerely, Mrs. Alisha Gifford

Meg K.
04/2009
5.0
septic tank
  + -1 more
I always had a very good experience with them. The owner has been very helpful and always been willing to go above and beyond what I had asked him to do. I appreciate that a lot.
Description of Work: Coles Septic Service cleaned my tank and also helped fix some other issues.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$190

Response from COLE'S SEPTIC SERVICE INC
Thank youfor you nice comments. We always appreciate having loyal customers such as yourself. We hope to give you many more years of good service. Sincerely, Mrs. Alisha Gifford

    Contact information

    114 MAPLE AVE, Chardon, OH 44024

    http://www.colessepticservice.com

    Service hours

    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM

    Licensing

    Bonded

    Insured

    Licensed*
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Septic Systems

    FAQ

    COLE'S SEPTIC SERVICE INC is currently rated 4.9 overall out of 5.

    Monday: 9:00 AM - 5:00 PM

    Tuesday: 9:00 AM - 5:00 PM

    Wednesday: 9:00 AM - 5:00 PM

    Thursday: 9:00 AM - 5:00 PM

    Friday: 9:00 AM - 5:00 PM

    COLE'S SEPTIC SERVICE INC accepts the following forms of payment: Check,Discover,MasterCard,Visa
    Yes, COLE'S SEPTIC SERVICE INC offers free project estimates.
    No, COLE'S SEPTIC SERVICE INC does not offer eco-friendly accreditations.
    No, COLE'S SEPTIC SERVICE INC does not offer a senior discount.
    No, COLE'S SEPTIC SERVICE INC does not offer emergency services.
    Yes, COLE'S SEPTIC SERVICE INC offers warranties.
    COLE'S SEPTIC SERVICE INC offers the following services: Septic tank, grease trap cleaning, service provider, repairs. Waste water 1 operators license. Servicing Lake, Geauga and Cuyahoga County.

    Contact information

    114 MAPLE AVE, Chardon, OH 44024

    http://www.colessepticservice.com

    Service hours

    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM