CIMS Water Solutions

My husband and I have resided in LeRoy Township since 2015. When we purchased our home we were told that we had a low performing well with iron issues. We contacted Chris Petrovic with CIMS Water Solutions in 2019 looking to replace a water softener system from home depot. We were sold a water system for over $4,000 which included a water osmosis system. Prior to installation my husband and I informed Pentair installers that our well was a “low performing well” and had concerns about how the equipment would function after they indicated the systems would run more water when the system would regenerate - they indicated that there would not be any issues. From 2015-2019 prior to installation we had maybe run out of water once. After having this system installed, we have run out of water very frequently. When Pentair technicians were contacted they indicated that it was our “bad water” causing the issues not the system that was installed offering no remedies to fix the issues we have experienced since installing. We had also had the well fracked in the summer of 2020 hoping to resolve water supply issues. Since that time, the water has been very salty and we have not been able to drink the water even with the osmosis system that we paid extra for. Pentair technicians have been unhelpful in resolving issues and have offered no reasonable solutions to a water system that is practically less than a year old. We have paid out of pocket in full over $4,200 and have been resorting to bottled water once again for every household use except for showering which is also an issue as the water is currently destroying my hair. Even boiled water cannot be used as the food tastes excessively salty after draining. I should have been wary about doing business with a company who took over a month just to come back and test the water after the unit was installed. Despite numerous phone calls and reminders they made it clear that they would test the water when it was convenient for them. When you're using water for everything you want assurance that the water is actually being treated properly. I would strongly not recommend this company to any person looking to remedy their well water issues especially in the Chardon area as they clearly do not understand the water issues of residents. All this company clearly cares about is money in their pocket regardless of the satisfaction of their customers. Chris Petrovic, also indicated that he would resolve any issues if we would happen to be unhappy with the product, who at this point has stopped responding to phone calls and text messages from my husband indicating that the system currently is inoperable.

Installation went great, the basically had to re-do the water system and plumbing. Water is now soft and clear! They also removed a filter that would have caused a monthly replacement.

Super responsive, appointment was set up within a couple days, Matt showed up on time, completed the job efficiently and explained everything very well. Everybody I interacted with at CIMS was a complete professional. Their rates were extremely reasonable. I would hire these guys again in a minute.

Chris was professional from beginning to end. He came out to give us an estimate and was punctual and professional. The day they installed the system they were running a few minutes late and actually called to let us know they were hung up on another job. The installation went great. They hit some bumps int he road when hooking up the system to the water in the refrigerator but they handled it very well. Service and support were excellent and Chris has taken time to follow up and to explain things. i would highly recommend CIMS Water Solutions.