It went great! Jake and Andrew arrived to install the unit and within several hours I had air conditioning again--just in time for the 90 degree heat wave that hit the next day. They did a great job and cleaned everything up when they left.
Description of Work: I needed a new air conditioner right before the last heat wave. When I called Bonnie answered the phone and was extremely helpful. She sent Dave out because he also sold us a furnace years ago. Dave was so helpful and trustworthy. He answered every question I had and a few more. He gave me a very fair price and was able to schedule installation right away. We've had a great experience with this company and I'd use them again and again.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Tarun M.
10/2007
5.0
heating & air conditioning/hvac
+ -1 more
New over-the-range microwave wasn't drawing air from cooktop area. Whirlpool's service technician blamed problem on outside vent/duct right away and left without further investigation. I had verified that the microwave exhaust would not draw air even when the unit was NOT attached to the wall -- so the problem was clearly in the microwave, NOT in the wall vent/duct. Anyway, just to put any doubts to bed, I called Steve at Custom H&AC -- they had installed all the ductwork in the house -- and explained the situation. He agreed that it was unlikely that there was any problem with the wall ductwork, but offered to send someone to check it out anyway. Jimmy and his colleague were very punctual. They checked everything out and confirmed that the ductwork was clear. Since the problem wasn't really related to their original installation, I felt that I should pay for wasting their time, but they refused to accept any payment! What more can one ask for?
Description of Work: Inspected and verified operation of microwave exhaust vent and duct. Climbed up on roof with extension ladder to check out flapper/damper operation.
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Service Categories
Heating and Air Conditioning
FAQ
CUSTOM HEATING & AIR CONDITIONING is currently rated 5 overall out of 5.
No, CUSTOM HEATING & AIR CONDITIONING does not offer free project estimates.
No, CUSTOM HEATING & AIR CONDITIONING does not offer eco-friendly accreditations.
No, CUSTOM HEATING & AIR CONDITIONING does not offer a senior discount.
No, CUSTOM HEATING & AIR CONDITIONING does not offer emergency services.
No, CUSTOM HEATING & AIR CONDITIONING does not offer warranties.