K HOVNANIAN HOMES

We are in the process of trying to resolve issues during the build. Buyer beware. Check out other builders before you choose K Hovanian.

It was a good experience working with the sales people, picking out styles, upgrades, etc. However, once money was paid and construction was started it went downhill. Beginning with the foundation construction, we saw some unprofessional and unsafe work. A crew of two didn’t want to wait for equipment to arrive, and they tried to manhandle two 650 pound I-beams into place on the foundation. It took the help of neighbor and the beams were dropped heavily on basement concrete block pillars. As construction proceeded we found badly split vertical wooden studs—we were told it was just the grain. We had to physically show the splits before the company would acknowledge and repair. Speaking of the wood constriction, walking on the floors actually causes noises from nearby furniture shifting and sometimes from underfoot. We paid for double-hung windows, but single-hung windows were installed all around. When we pointed it out, the original windows were torn out (late at night according to a neighbor) and the double-hung windows were then installed—we didn’t appreciate having the integrity of the window surrounds compromised on a new house. A large three-section palladium window was one that had to be replaced, but it leaked and had to be replaced. However, the wrong replacement window was installed, and that had to be replaced. The builder’s rep got quite disagreeable over this issue, as he didn't want to correct the third poor installation by having the correct window installed. A large number of roof shingles started to raise up a year-and-a-half after construction was completed. We had to fight for over a year with emails, phone calls, letters, as well as getting the city building department involved, to have adequate (?) repairs made—the builder blamed the subcontractor/roofer, but the roofer blamed the builder. The builder’s owner wouldn’t even respond to certified mail directed to him regarding the issue. Yard grading wasn’t done when promised. We had to wait several months while other newer lots were graded. There is more, but isn’t this enough? Incidentally, at least four of our nearest neighbors have said that they wouldn't buy a home from this builder in the future.