Hughes Kitchen & Bath

Everything went fine. They were able to design a very open combined kitchen and dining room in a very small home. They were able to start earlier than expected and they were done in the stated time. Everything went smoothly and the builder, John did a wonderful job. He kept us informed about anything that might affect us: cutting off the water or electricity since we were both around a lot during the construction. We also had 4 cats and a dog and we all lived in the living room and bedroom and used the basement for a kitchen. John made things much less stressful!

The office staff is pleasant to get along with. They had some good ideas on remodels. They were constantly going out to get materials and re-order things. The plumbing work was good. The electrical work needed help. The carpentry work they had to redo some but knew how to fix. They did a good job on the finishing work. The plaster and painting was done well. They left the area pretty much clean one the inside but on they deck they left some cutting scraps.

I would STRONGLY DISCOURAGE anyone from choosing Hughes for a remodeling project. The company was established in 1948 and had no complaints with the BBB until after it was sold to the current owner in 2004. It will be too hard to relay the full scope of just how awful our experience was with Hughes, but I will provide a few of the details. We had our kitchen, laundry, 1/2 bath and wet bar remodeled with them this past year. We were told that our project would take about 5-7 weeks. Work was started in our home September 29, 2013 and we finally received the last item for completion nearly 14 months later! We had a carpenter in our home five days a week for nearly 5 months. All four of the rooms were measured incorrectly. Two pullout cabinets that were supposed to be in the kitchen didn?t fit and had to be returned. The carpenter had to cut out part of the molding around our bathroom door so the counter top would fit on the vanity that was measured too big. The cabinet in the laundry room that was also measured too big and was delivered to my home SIX times before it was finally right. They had to drywall over part of a glass block window in our basement to create more ?wall? for the wet bar cabinet that was measured and ordered too large for the space. This is a very small part of a very long list of things that were done incorrectly. We paid a 30% ($12,858) down payment nearly 6 months before our project began.We then paid another 30% (12,333) on the day the remodel finally began. Yet, at the start of the job, the company had not purchased anything other than cabinets for the project. No fixtures, no trim, no paint, no faucets, no sinks, no counters, no hardware, no tile, no windows, no backsplash, etc, etc. The the project was repeatedly stalled while we waited for items to be ordered. I believe Hughes is so financially troubled that they are resorting to pyramid schemes, using down payments from upcoming jobs to pay for current or prior jobs. Like all such pyramid schemes, it will eventually come crashing down. Hughes? website states that they do not use subcontractors. In February of 2014, before our remodel was completed, we were threatened with a lien on our home from Shand enterprises, the subcontractor that Hughes used for our counters. We paid Hughes $12,334 (our third 30% payment,) the very day that the counters were installed back in November of 2013 but Hughes never paid the $5,182 that they owed the subcontractor for the counters. In order to avoid a lien on our home, we had to directly pay the subcontractor $3,727 of the final $5,227 payment we had for Hughes. Finally, I would like to point out that the owner (president) and his son (the manager) both claim to be designers. Neither has any education in design. The son has a bachelor?s degree in business administration/management, and the owner (father) worked for a cabinet maker while he was in his 20?s. He then worked in sales at Nickles bakery until he purchased Hughes in 2004. I hope this review saves someone from making the same mistake we did when we chose to hire Hughes Kitchens and Bath.

Excellent work. Best carpenter we ever used. Very easy to work with for small detail changes.

After now spending a good bit of money to correct the numerous mistakes, I am not pleased at all. Some of the mistakes I knew about but some have been discovered by accident. Disappointing that anyone would put forth such poor effort. The quality of the work was mostly acceptable but it required 7 months from the beginning of the project until it was completed. The workers were good. The design and the designer were good. The execution of the job took way too long--6 months without a working kitchen. There was a complete kitchen remodel that included a powder room and an upstairs full bath remodel. A lot of work with mostly one person working at a time. Communication between us and the company was poor as we felt ignored and that no one was managing our project.

From Nov. 2012 until March 2013 they kept coming in and measuring my bathroom. That is all that was done. They wanted to tear my hallway out so that they could make room for the bathtub. Since my bathroom is quite small, to put the walk-in tub in, it was going to make such a mess of my home. Not to mention, I wouldn't have had any room to turn around the tub would be so big. I just wish I would not have given them the $4000.00. They then wanted me to pay the shipping charge for the tub, as they said it was the way. But then the gentleman I talked to last that was at the house, said that the tub had not even been ordered. Then when I said I didn't want to move forward with the mess that would have to be made to my house to complete the project, their language toward me and everything changed. They were not as nice as they were before.

My husband and I are very easy to get along with and regret having to write a negative review, but we really feel others should know what they are getting into when contracting work with Hughes Kitchen and Bath. We signed a contract with Hughes in November 2012 with the understanding that the work would begin in February, 2013. Work began in May, 2013 after several calls to Hughes to find out when the work would begin. We were not in a huge hurry, but 3 months late was a bit much. They were very unresponsive when we called to inquire when work would begin. Should have been the first sign that we were making a mistake, but we had already placed a 1/3 deposit and wanted the work completed. Once started, the work progressed very slowly. After 3 weeks, we still had no working shower, no sink, no floor. The Bathroom door was still sitting against a wall in our bedroom as was the toilet. Please keep in mind that we were told the entire project would take 2 weeks and at no time were we told items were on back order until we called to find out what was taking so long. It is a small bathroom and we were not having it redesigned, only the pieces replaced. This was the only working shower in our home and the only way we got the shower working was to call and complain to anyone we could get to listen. Finally, they showed up on Friday night of the 3rd week and hooked up the shower and provided a shower rod and curtain. You cannot imagine our delight to shower in our own home for the first time in 3 weeks, then our horror when our 2nd floor shower now leaked into our basement and took 3 more attempts to fix it before it actually worked without leaking. We were told the shower door and other items were on back order, but the entire bathroom would be complete by the end of the 5th week. At the end of the 5th week, we were told, OOPS, the wrong shower door was sent from the manufacturer, it will be 2 more weeks before that is resolved. Finally, we have our bathroom, however, water still seeps out from the bottom of the shower door. We called and spoke with Dave who indicated that the door probably needs reset, but to date, we have had no response. I have never dealt with a company with worse communication. I did speak with the owner, Mike Pierce, who I must say was very nice, but really needs to look at the type of service being provided to his customers. He is clearly out of touch. I suggest he hire someone to be in charge of customer service. He offered several reason for the delays, none of which were my problem. Since we complained about our shower door seeping, we received a call from Hughes asking that we set up a final inspection where they will come out and inspect the final work and discuss our warranties for the products purchased. My husband asked why they would want to do a final inspection prior to the work being complete, but was told that would be handled by a different area of the company...go figure. There were 2 bright spots to our experience with Hughes. Ultimately, the end result (with the exception of the shower door still leaking), is what we were looking for. Shane our installer was professional and did a wonderful job. Also, I wish I knew her name, but the woman who answers the phones at Hughes was also very professional and showed us empathy. I'm certain, she dreaded seeing our number show up on Caller ID but was always able to calm me down.

They were perfect. Hughes regutted the entire bathroom. They placed new drywall, installed new sinks, tubs, and toilets, and they also built him a custom cabinet.

12DEC2012 Customer Comments Re: the Provider's Response- Hughes' response to our review only further demonstrates the company's disconnect with their customers, employees and vendors. Mr Pierce's cited 'case in point' of our tile selection shutting down the job for a month fails to mention one fact. The backsplash was deleted from the contract and was not installed by Hughes. We did not have confidence in their ability to install it properly and as such we removed it from their scope of work. At no time did the backsplash cause a halt to any of Hughes' work. Our major concern was the electrical work performed by Hughes' unlicensed workers and as a result we asked for an inspection by a licensed electrical contractor. Pierce's so called 'big issue' was not a change we desired, it was a requirement to switch to low voltage LED and direct connect lighting in order to meet electrical code. Mr Pierce states his work met code. IT DID NOT. Xenon lighting, as per our contract, was never installed by Hughes. Instead they substituted halogen puck lights under the upper cabinets by cutting off the plugs and making a splice pushed behind the drywall. They installed rope lighting at the toe kick, again making high voltage splices under the cabinets. In no jurisdiction would this pass code and we insisted it be corrected. Further it took the licensed electrician over two hours to straighten up the electric panel. The 'extra' $700, Pierce called 'not worth the argument', was just to repair work previously done by Hughes....which by the way Pierce asked us to pay directly to the electrician. We at no time ever faulted workers assigned to our job for poor performance. They always worked to their ability. It was Pierce who forced his employees to attempt work beyond their skill set, and without adequate support. He turned them into 'handymen'. Now let's talk money. Two thirds of the money due for our job was paid before any work had even started, with the final third, per our contract, due upon completion. Pierce does not mention that we made extra payments all along toward that final third , prior to all work being finished, just so that Hughes could continue our job. What Mr Pierce doesn't seem to understand is that in order to be paid you have to actually 'complete' the work you have contracted to perform. We knew Pierce was having dificulty paying his vendors. We insisted on release forms from all our subcontractors confirming that they had indeed been paid in full and had no claim against us prior to making our final payment of $8600. The one week delay in final payment cited by Pierce was the length of time it took him to supply these releases. Once we had releases in our possession, our check for the remaining balance was hand delivered to Hughes within 24 hours. Mr Pierce if you really want to know what we 'took offense to' here are a few examples: 1. Having your employees tell us that they didn't receive a paycheck on Friday and having to offer to pay them personally in the hope that they would continue our job. 2. Having you tell us that you've written post dated checks to vendors and insisting that you needed more money from us in order to get our work completed. 3. Never having a supervisor or project manager at any time view our job. 4. Incompentent and untruthfull management who bottom line did not do right by their customers, employees, or vendors. Whatever this company was in the past that earned high marks on Angies' list....it is no more. 27NOV2012 Customer's Initial Review - The Quote - We recently had Hughes Kitchens and Bath remodel parts of the lower level of our home, including the kitchen, laundry room, powder room and parts of our dining room. Beyond just replacing the kitchen cabinets, the job required structural as well as plumbing and electrical work. We had several remodeling firms in to look a the job for ideas and suggestions as limited space and a bay window in the kitchen presented problems to using standard cabinets. We chose Hughes not on price alone but because they offered us custom built cabinets to fit our unique space. Although we had agreed verbally with Hughes as to the price and scope of the work, we asked for a written contract describing in detail how and what work would be done. It took us more than a month and the rejection of multiple contract drafts from Hughes as being too vague before we eventually signed what we still felt was not as detailed a contract as it could have been. Hughes was to perform specific parts of the remodel and we were contracting directly with other sub contractors for the remaining parts. Total cost of the project was in excess of $65,000.00. Hughes portion was $43,000.00 with 1/3 down at the time of signing the contract, 1/3 due at start of job and final 1/3 due upon conpletion of all work. Hughes quoted the remodel time to be 4 weeks. Work begins - Approximately two months after signing the contract, Hughes set a start date and asked for and was paid the second third of the contracted price. They sent a rough carpenter and helper to do the demo with a copy of the contract in hand, but without a supervisor to explain the scope of the work, and with the contract being so vague, the workers had to rely on constant direction from us as to the work to be completed. As the work progressed we expected to see additional licensed workers from Hughes to perform the electrical and plumbing work. We thought we had hired a 'company' with employees skilled in different areas of a remodel, what we got was one handyman with an occasional helper trying to accomplish a major renovation. Work progressed but not in any logical order, again with no supervision or direction from management at Hughes. They attempted to measure for the counter tops before the cabinets were permanently installed. Cabinets were installed prior to drywall work being completed. Coordination with their vendors was poor and on several occasions we had to insist work be halted in order for a logical progression of the job. Our handyman installed our beautiful custom cabinets by himself causing damage to many and before the drywall work was even complete. Built in appliances, that required two people to properly install were installed by one person. The Finish line - After four months the project was far behind schedule. At no time did we complain to Hughes as to the extended time the project was taking as some delay was at our request in the hope of minimizing damage and ending up with a quality result. At this point Hughes wanted to collect their final payment and was now rushing to complete the job. Our 'handyman' was sent to the house with three workers in an attempt to quickly complete the project. In a three day frenzy to complete drywall and painting they caused so much damage it would take an additional two weeks to repair. Drywall compound and paint were all over the beautiful oak trim in the house. Repaired walls were never sanded before they had the final coat of paint applied. The owner himself, Mike Pierce, upon viewing the work called it 'appalling'. At this point a 'new handyman' was assigned to finish the job. He promised to correct what he could. The 'new handyman's' 2 day estimate to complete the job turned into two more weeks as he pulled off workwork and resanded all the kitchen walls in an attempt to correct all the problems. Request for Final Payment - With the job now marginally complete, a request was made by Hughes for final payment. At this point we asked for signed releases from the cabinet maker and counter top supplier showing they had been paid, and an inspection by a licensed electrician to ensure the work performed by Hughes, handyman met code. Releases were supplied by Hughes, but the electrical inspection revealed some deficiencies and generally sloppy work. Hughes agreed to pay for correction of the electrical issues by an independent electrical contractor. Summary - From the beginning experience with the quoting process, we knew problems would follow. Asking us to sign a vague and incomplete contract we felt was an attempt to inflate the costs through 'change orders' which we challenged through out the entire project. We were specific as to the work to be performed by Hughes and any so called 'changes' were the result of problems Hughes either created themselves or did not account for in their quote. We incorrectly assumed that electrical and plumbing work would be done by licensed contractors, not by inexperienced employees. Drywall and paint was substandard. We do not fault Hughes employees, as they always attempted to do the best of their abilty and always kept work areas as clean as possible. Our complaint is with management who asked more from their employees then they were qualiified to perform and who provided absolutely no supervision. A professional and quality job is one that is done right the first time. Agreeing to correct mistakes after the fact only demonstrated Hughes inabilty to perform satisfactorily. Until Hughes management corrects their entire process from generating a complete and fully detailed proposal to the final cleanup and walk through at the end, we are unable to recommend this company. The quality of the work they performed in our remodel unfortunately is not at the level of the original quality in our home. We will spend the next year continuing to correct items that are subpar. We also question the financial stability of the company due to several comments made to us by employees and Mike Pierce himself. Our many thanks to EJ Hoffman for our custom cabinets, Canton Cut Stone for our granite countertops and Williams Hardwood Flooring. Without them our project would never have turned out as well as it did.

Once the work began, it went well, although we had to carefully supervise the placing of stone. Communication with company was not always good.

Hughes Kitchens and Bath are a top notch company. They are professional and did a very good job. Everything required for the job was available in one place. All the work was done by a single gentleman and he was a very good craftsman. We were very happy with the results. I would highly recommend them to anybody. ‘A’s across the board for this company and I would absolutely use them in the future again.

I would recommend them without a doubt. I absolutely would use them again; they were great.

We have not entered into contract with them. The person that we have been working with hasn't been too dependable. He stopped at our house and was going to show us something and he couldn't open the computer. He came back the next day and he didn't have his computer with him. Its been kind of spotty and haven't been real thrilled with how its went so far. I think its quite high. If I have to give a grade it would be a C rating on that. Responsiveness and punctuality has not been good so I give them a C for that also. I will consider using them.

Hughes worked with me even though I had already bought the vanity, mirror, tile, toilet and tub. I have an older home, and previous renovations were not done properly. We stripped the bathroom down to the floor joists and bare walls. Hughes enclosed a window in the bathtub area, and finished the walls, plumbing installations and wiring. Their workers were professional, friendly, prompt and clean. I came home to a clean work area each day.I plan to use them again for kitchen renovations in the very near future. I plan to use them again for kitchen renovations in the very near future.

They were very personable. They were very hardworking and reliable. They did good work and if they were any problems they didn’t argue and took care of it. We didn’t have much of a problem but they handled the questions and some problems.

The gentleman that came out to house to do the repair work showed up exactly when he said he would and he brought a tin of cookies with him as a thank you for choosing them to do our work. He was professional and courteous the entire time he was in my home and I never felt uncomfortable having him there. He had to remove the shower door and the first row and a half of tile around the base of the shower, insert the new pan and then retile and grout the wall, then replace the shower door. This process took several days and he even went and matched the tile that we had originally gotten from another store. While he was finishing up he repainted the one or two small scrapes that he'd caused putting the shower pan in and even got a few spots that my husband had been meaning to get to but had never seemd to get to. We were very satisfied with his work and would call and use them and him again.

Anything that could have gone wrong did. From start to finish, it was one miscommunication and mistake after another. We went with Hughes over another company because it seemed we would get more for our money. And we did. In headaches and frustration. After our initial meetings, we gave our down payment and didn't hear a word from them for several months. Finally, after inquiring, stopping into the office, and being firm, we were given a start date. In the process, our tile floor was laid crooked, they lost the name/color of our floor selections, we were told it would be finished by a certain time and it was NOT, our granite selection was sold to someone else, and our project manager lied repeatedly to us. There was zero communication and no follow-through unless we hovered like helicopters. The owner did offer to rip out our floor and lay the tile again, but we had to become incredibly irate before anyone was willing to look at the problem and take us seriously. It seemed as though mistakes on their part always constituted an emergency on our part. We had to leave work early and run around to make selections again because our original selections had been lost or sold to someone else. We were compensated in the end, but it was nothing compared to the mistakes they never should have made in the first place.

Hughes Kitchens fulfilled their promises. They were on time, professional, friendly, informative, and sensitive to customers needs and desires. Their quality of work was perfect. We would highly recommend them !

The experience was very positive beginning with the first visit to our house by a Hughes representative, followed by a meeting at their showroom a week later to review the estimate. Once we made a decision to proceed, we had two more meetings at their showroom to make final selections of fixtures, materials, colors, etc. Then they made a second pre-construction visit to our house to make final detailed measurements. They told us up front that they were scheduling work at least 90 days out, and we were fine with that. Once the work began, it was all performed by a Hughes employee who came every day for two weeks until the job was finished. He did everything himself, except for a few times when a second person came to help. The quality of the work was excellent, especially the attention to detail, and the workers were professional and courteous. We were also impressed with how they covered the stairway and hallway leading to the bathroom, plus their daily clean-up. We highly recommend this company.

Nothing was done, just had them come for an estimate. As a reply back to your comment....I just logged into Angies list today....You did not have a short time frame told to you to fix it...you told my husband you did not do just dry wall, and did not recommend a dry waller....I am suprised at your response...

We contracted with Hughes Kitchen and Bath in June, 2011, but elected not to start the actual work before January, 2012. Let me say that the job was not without a few glitches. First, despite being inspected by three different estimators, it turned out that the dividing wall was indeed a load-bearing wall, which necessitated construction of a ceiling beam. Not only that, but we were surprised to find a heating duct running through it, which necessitated reconstructing a part of the wall and slightly reconfiguring the cabinets. Secondly, the electrical wiring gave them fits, as apparently the wiring did not follow the usual pattern, but criss-crossed the kitchen seemingly at random. That being said, our team, Chris and Matt, couldn't have been better. They arrived each day when they said they would, kept me informed every step of the way, and cleaned up very carefully every day before they left. Matt made sure that each product was what I had ordered, and that I understood and approved of how it would be installed. When the textured ceiling was not what I wanted, Chris immediately redid it. He also took extra pains to install the shelves in my adjoining laundry room, and to secure my washing machine hose to the laundry tub to prevent leaks. He even used his truck to plow the driveway when it snowed! At the end of the project, Chris gave me a folder that his wife had thoughtfully set up, complete with tabs, of all the warranties and instruction/care manuals for the appliances, flooring, etc. When Matt ordered veneer for the beam, the lumber yard sent the wrong thing, so he went to the lumber yard himself and selected oak stock, cut, stained and constructed his own veneer! My new kitchen is fabulous! Despite all the dust, the noise, the inconvenience, and the time my kitchen was out of commission, I would do it all over again, as long as Hughes Kitchens did the work. Well, maybe the estimate of our timeline was wildly optimistic, but I'll let it slide!

Hughes removed the bathtub and shower module. They enlarged and tiled the complete shower surround. They also relocated the commode, installed a fan/light combo, removed the existing tile floor and bead board and installed a new tile floor and installed a 4' high ceramic wall around the entire room. They removed the pedestal sink and installed a 60" vanity with two sinks. They installed towel bars, a paper holder, a robe hook and a towel ring as well as two lights and two mirrors that we supplied. Each day John, who did the work, cleaned up before he left. He was also very good in asking what we wanted before he did anything new and was very helpful in explaining things. He is definitely a master craftsman who takes great pride in his work. We signed the contract on May 23, 2011 and were told that it would be about 3 months before the work would start. The work started November 14, 2011 and was completed on January 20, 2012, except for the shower door which was installed on January 26th. There were three holidays - Thanksgiving, Christmas and New Years - during this time and we also had out of town guests and asked John not to come three days. They are very busy and they were up front with us about that, so you have to be patient. I do think that a call after a certain period of time to let you know how you are progressing on the list would be helpful. We did have a few dates that we knew we would be out of town and gave them to Mike Moon, our salesperson, which could also have delayed our starting time. Having Mike Pierce, the owner, come to the house to give the work a final inspection and explain the warranty was a very nice touch. We are very pleased with the way the bathroom turned out - it is exactly as we envisioned it. We would definitely use Hughes Kitchen and Bath again.

Hughes Kitchens and Bath were very professional and on time. They did a great job at an excellent price. I have to give them an "A" on everything.

We are really happy with what they did. The quality of their work was exceptional.

The man came out and said he would work on the design. I never heard back from them again and chose another company.