AFFORDABLE DRAIN CLEANING

Rick, the plumber himself, is very friendly, knowledgeable and professional. The person who answers the phone and schedules appointments, however, is the opposite. We need our basement drain routed about every six months for root growth, and have used Affordable Drain several times in the last three years. Each time the person who answers the phone is rude. We called on a Saturday the last time. Not only did she not mention an additional significant overtime charge when she told us the cost, when we were surprised by the price and asked to reschedule, she gave us a hard time. We called another plumber. After calling Rick for a sink backup at my parent's house and having a very good experience with him there, I decided to try them again at my own house. The less-than-friendly voice on the other end of the line scheduled us for between 2 and 3 PM. At 2:45, she called and said "is this the lady that I talked to earlier? We can't come out. You had words with our guy the last time we were out, so we aren't going to do it." No, I informed her, I had words with you when you were rude and failed to inform us of the correct price for the work we needed done. I just saw Rick a few weeks ago. In fact, I was the one who recommended him and have never had anything but friendly conversation with him. She hung up on me, leaving me to find another plumber at at 3:00 in the afternoon. Rick mentioned the last time I saw him that he had known my dad, who was very ill at the time and recently passed away, for many years. I venture he has lost far more business than ours through no fault of his just on the first phone impression. Sadly, he may be losing long time acquaintances and referrals as well.

He showed up early in the two hour window that was provided, and went right to work. He was very polite and friendly. He snaked the drain, explaining as he did, how the sewer lines were connected. He told us what he encountered and didn't leave a trace of dirt when he left. Very affordable to have great peace of mind now.