Treat For Your Feet, LLC

It went okay and we are probably going to use them. We met with the guy and actually seen him at the Ohio State Fair before seeing him on Angie's List. We went back and forth a few times to set up the right time and he came out on time. My wife was here for most of it and I came in a little bit later, but it was a good explanation of his products and he worked up a price while he was there. He left with us knowing what it was going to cost. He brought samples of the carpeting and the padding. He had references, but he did not have pictures.

Pete came out and gave us a fair estimate, then he came out and replaced the carpet. He was here when he said he would be. A very down to earth guy. You are dealing directly with the owner, which is nice. He did an excellent job.

I'd like to say, first of all, that the floors look beautiful & I am happy that I have new flooring. We ordered laminate wood flooring for our kitchen & foyer, and carpet for out adjoining family room.However, Pete's was a TAD condescending & acted very unprofessionally throughout the entire process. When I called to request an in-home estimate, he basically insisted that that my husband be present during the very long "sales presentation". Even after he arrived & my husband told him that he had to work (sometimes he works from home) & that I was quite capable to make this decision, Pete was quite insistent that no money or price was discussed nor was MY CHOICE finalized until my husband viewed my choices & gave his approval to Pete personally.We paid a 50% "deposit" the night of the sales agreement so that Pete could purchase the materials. We were told that the balance would be due upon completion of the job. We scheduled the installation & I was told that he would arrive between 10am & 12 noon on the first day of supposedly 3 days of installation. His reasoning behind the time of arrival was based on the fact that he had "many warehouses to visit to pick up materials & supplies". THIS was the reason given for each day's arrival time. I did not understand this - especially since he knew what materials he needed before he left my home the night of the estimate. He had ample time in the week before the install date to accumulate his supplies. Day One he arrived at 1:43pm & left my home at 5:30pm. When told that he would arrive the next day between 10am & 12 noon, I requested that he called my cell phone 30 minutes before he planned to arrive, because I had some errands to attend to. Throughout the entire time he was working he played his radio VERY LOUDLY on a talk radio program that was quite slanted against our president and other political opinions that were very disturbing. When I mentioned that the radio was too loud and that I didn't appreciate the choice of programming, he disagreed that it was one sided - and continued to play the radio LOUD. Day Two - He showed up at 11am - but did not call prior to arriving. He worked all afternoon & left my home at 6pm.I was out of the home for 3-4 hours of this days work, & upon my arrival home, I commented on how beautiful the new floor looked & then I left him alone to continue his work, but I did ask that the radio volume be turned down, because I had a headache. He turned it down slightly, but when I turned on my television, he turned up the radio... I turned up the tv volume and he turned up his radio... I finally pegged the volume on my receiver & he finally relented and turned down the radio. Day Three - same request to call 30 minutes before arrival. He called when he was 10 minutes away. He arrived at 10:30am and worked until 6:30pm. Loud talk radio was playing ALL DAY long. The laminate flooring was almost complete & I was aware that there would need to be a fourth day of laminate work. I was also told that he would arrive between 10am & noon, due to having to pick up more supplies (?) Day Four - he arrived at 12:30pm & completed all of the trim attachment & finishing touches. THIS day he did not listen to a talk radio program, but instead he played a book on cd... still very loud. Upon completion of the laminate floor installation, he told me that the carpet was "ordered but not made yet(?)" & that our scheduled install date (3 days later) was not going to work. He was to call me & inform when carpet was made & shipped to his supplier. At that time he requested payment. I stated that the job wasn't completed. He argued that the laminate portion of the job was completed & he needed to be paid for his work since he spent 4 days working here. "I have bills to pay too" was his reasoning. I paid him for the balance of the laminate floor, as nothing I said could sway his mind. I argued that the entire job was not complete, but that didn't hold weight. When I called him 10 days later to inquire about the carpet he returned my call that evening to tell me that my carpet was in & he would install it on the 2nd of November as scheduled. I stated that I wasn't aware of scheduling that day, but great ! I was anxious for my house to be back in order. I asked when he would arrive & was told "between 10am and noon because he needed to visit various warehouses to gather all of his supplies" ???!!! So I agreed, but suggested that he will need to add a bit of time because there were a few things that he needed to fix that I found with the laminate: 1 the transition to our finished basement was unsatisfactory, exposed carpet edge & exposed staples. 2 the pedestal sink in the powder room was not reattached to the wall. 3 The trim he installed under the door to the garage & back door was causing great difficulty when opening the doors & that it was ripping the weather stripping from the bottom of the door. 4 There was a piece of trim missing by the dishwasher. 5. The pantry door had fallen, & that I hadn't had any problems with that door in the 6 years that I have owned this house, until after he had removed the door for the installation. He got quite aggravated when I was saying all of this to him, & I didn't want to continue this conversation because it was escalating, so I told him that I was ending this phone call & we could discuss it in 2 days when he arrived for the carpet install. I then hung up. He called back 90 minutes later & said that he wanted to come by & speak to my husband & me about these issues in person. A time was scheduled & he did arrive right on time... but he walked in with an attitude already & stated "I know that you both have the perception that I talk down to you, & it seems to me that you talk down to me so I want to agree that we talk "across" to each other & give eachother the respect we deserve." I bit my tongue but nodded my head in agreement. I then proceeded to show him the things that I had concerns about, & each one he found a way to explain it away... the sink was caulked to the wall, & he said that it didn't have a clamp to hold it to the wall, & he was not responsible for reattachment.. the basement transition area looked that way because when he removed "that cheap metal transition that was originally there" (builder installed) covered up that ragged edge of the carpet & he was not responsible to correct a builder error... he offered to replace his "quality transition with that cheap metal one, if that was what we wanted" In both of those situations I told him that I would just find someone else to make the repairs. When shown the two doors that I couldn't open very easily, he did say that he could change the trim but that it wouldn't look as good as with the trim that he had placed there first. When I showed him the missing piece of trim by the dishwasher & stated that I had caught my toe on the piece that he had put there that was sticking way out from the other piece (looked like it was supposed to be trimmed when the ""missing"" piece was installed) he told me that it was not able to have any other trim and that I had to "get used to" it being that way & in time I would avoid breaking my toe on the trim (???). He was getting more & more angry with each simple flaw that I pointed out. When we started discussing the pantry door - he became irate, red in the face & was practically shouting that he did "nothing" to that door except remove it & put it back- that there must have been something else wrong with the door.... At that point I said, not once but three different times (while he was still ranting about how he has been in this profession for 20 years & he knew what he was doing) I stated, "just forget about all of the complaints, I just want my carpet installed the next day & we could be done with eachother". He then told us that he would deliver the carpet but that he didn't need to install it for me.... he came to work for me voluntarily, but he didn't need to work for me any more... I was incredulous... not believing what I had just heard, & asked again "you mean you will NOT finish this job?" & he said again that he would deliver the carpet but not install- that I hadn't complimented his work once & somewhere along the line I had "changed gears" & wasn't appreciative of his quality work... that he had saved us thousand of dollars & that he had been in the profession for 20 years & never had this problem before. We asked him to leave at that point. He stated that he would deliver the carpet the next day - sometime between 10am & noon - ! The next morning he called, & stated that he "might have overreacted" & asked if I still wanted my carpet installed. I said yes, please come and finish this job and then we will never have to see eachother again. He did show up at 11:30am, helped me to move an aquarium & the big screen television, & completed the installation of the carpet. He did ask at one point if I had a radio as he forgot his. I had been listening to a station on my computer & I told him that THAT was the only thing I had for him to listen to. During that morning, we had a death in the family, & I had some corresponding to do on my computer & I turned off the radio stream so I could concentrate while talking on the phone or typing emails... he asked me if I had forgotten that he was listening to the music and needed it to hear so he didn't think while he was working! I find it very hard to believe that in 20 years in this profession that he didn't have ONE flaw or complaint about an installation, and that I was the only one that had expected better service. His reactions to my complaints were very unprofessional, unreasonable and childish. Some of his actions while doing the installation were also unprofessional....... I have had workers in my house MANY times over the past 30+ years and NEVER was I so disrespected. I would not recommend this man to anyone............ ever!

Pete came and quoted on the job and provided what we believed to be the best quality carpet at the lowest total cost. He arrived on the date promised and completed the job in less than two days as promised. His work was very thorough and we're very satisfied with the result! The only problem I had was the number of pieces of thread that remained on the surface of the carpet. When I vacuumed the carpet after Pete left these "strings" of carpet plugged up the rotating brush on our vacuum cleaner and caused the drive belt to stop and burn out. It should be noted that this would be a general problem with any carpet installation. I just wish that I would have expected or would have been warned that this could happen, so that I could have avoided the need to fix our vacuum cleaner after the job was completed. I would certainly hire Pete the next time we need to have flooring of any kind installed. I offered to be a future business reference for Pete.

I got the name from my daughter, but I looked them up on Angie's List before I called them. He always gave me a two hour window of when he would arrive and always came in that time frame. Overall, I was happy with his services.

First and foremost, let me say that I am pleased with my carpet and the installation. Initially I was a bit put off by being asked if I was married. When I asked why, he stated that I might want to have my husband available to help make a decision when he came out for the free estimate. I learned he was just concerned about having all the decision makers present to make his trip efficient, and he just framed it in a way that sounded misogynistic, so I got over it. We had a few run ins before the job because the scheduling got changed and I did not feel he kept me up to date with what those changes were. I understand that things happen, just felt he could have done a better job of keeping me informed as I was scheduling around him also. I shared this concern with him, and we eventually worked through the issues. The real problem came when he started working. He brought a radio that he played very loudly. The station was talk radio and very political and very negative. After about an hour, I asked him to please turn it down, and he started to argue his politics with me. I said I did not want to argue, just wanted him to turn it down. He did, but after an hour, turned it back up very loudly. Finally, after he had been there about four hours I asked him again to turn it down as "it was just too much". My interpretation of his response was that he was angry, and he again began to argue politics again.His voice was raised and his face had an unpleasant expression. I repeateded several times that I had respected him all day, but now it was time to end it as we had listened to the same thing over and over for hours, but he continued to argue with me until I left the room. I felt very threatened at this point to be alone in my house with him, and called a (male) friend and asked him to come over to act like my "boyfriend". After that, there were no more problems and he completed the job and left. I did follow up with him a few days later and discussed my concerns. He told me he felt it important that people talk about politics and religion and he often did that with other customers and no one minded. In fairness to Pete, he called back again later and said he had thought about my feedback and he apologized. This review is not to be vindictive, but to simply share what my experience was.

Was over an hour late to appointment but then spent couple hours answering questions and doing estimate. Very knowledgeable and willing to share. Estimate was more than others, but within reason for the increased quality of carpet they were offering.

It went very well-from obtaining the estimate to the install. The 1st time he came out to show us his product we were short on-time but that did not stop him from measuring, showing us samples and giving us an estimate. The second visit was after I decided to hire him, but we wanted to go over color options once more. We gave him a deposit and he returned about a week later for the install. He arrived around noon and left about 7 pm. I had many questions for him about carpet and flooring in general and he patiently answered all of them. The carpet looks and feels great.

It went well. He's a small private contractor, but does awesome work. He's very personable and likable.

The overall experience was good. The only critique I have with Pete, as well as a majority of the rest of the home improvement contractors out there is they make assumptions about women as sole homeowners. I am knowledgeable about the industry and the work that needs to be done. I don't appreciate being talked down to. I don't appreciate being preached to about faith in a business setting. A note to homeowners out there who call this contractor...be prepared for the estimate to take a long, long time. He is very passionate about carpet and will teach you what he believes to be quality carpet. I do recommended Q2 to anyone thinking about installing new carpet. His installation is top notch.

Owner came out and spent a great deal of time with us trying to help us decide which carpet to go with. He is very knowledgeable about carpeting and carpet installation. We will definitely us his services in the future, but felt it was not an appropriate time for us to spend a lot of money replacing our carpet as we still have two young children.

He did an excellent job. It was top notch all the way. He showed me options and what the cost would be. He delivered on everything and got the work done when he said he would. The quality of the carpet is good. I have had it for about a year and it still looks new.

Pete told us it would be a three day job and it was. Nothing was damaged in all the moving of furniture, and removing and laying down the flooring. Pete was pleasant and respectful.

He was excellent. I would highly recommend him for his quality and attention to detail. He was very helpful.

There was a scheduling mix-up and Pete went above and beyond to insure that we had a finished floor in time for our guest's visit. He worked quickly and insured that we understood the care and maintenance of our new floor. This was a wonderfully smooth and pleasant transaction and we plan to utilize this company's services again. I can highly recommend them for their follow-through, thoroughness, and integrity.

When the builder of our new home could not properly install carpet without it stretching into waves on the floor (the original installation, replacement carpet, and two re-stretch jobs), Pete showed us how his carpet and expert installation would solve our carpet problems. Pete power stretched all the carpet, meticulously treating each area as if it were his own house and carpet. He is extremely professional and particular about his work -- saying on numerous occasions, "Do it right the first time!" For the first time in the last 5 years my wife beamed with delight at our beautiful carpet. Pete Palm is a very competent, professional businessman who is ethical, honest, with great pride in the quality of his workmanship. We would call on Pete immediately if we ever moved and were in the need of carpet. Pete Palm receives our highest recommendation.

The carpet is great. I feel that this company works very hard. I also feel that they did an overall good job. I feel he was honest and helpful. The carpet is good quality and I really like the fact that the cats cannot pull it.

Pete [Palm ] was a very enjoyable fellow to work with. He 1st came out and gave me an estimate for the job that needed done. Then we set a date for him to do the actual repair, and he was here and gone within an hour. He is VERY professional, and I would recommend him to anyone. And, he liked the pup! He was just a joy to work with and very considerate of my home and furnishings.

PETE WORKS ALONE. HE MAKES SALES CALLS AT NIGHT AND INSTALLS DURING THE DAY. WHEN HE CALLS ON YOU, HE IS NOT HIGH PRESSURE, JUST EXPLAINS SOME OF THE BASICS OF CARPET PURCHASING AND GIVES YOU A PRICE. HIS INSTALLATION WORK STANDS ABOVE ANYONE THAT HAS DONE THIS FOR ME IN THE PAST. EXCELLENT SERVICE, PRICE AND QUALITY.

THERE WAS A LITTLE SCHEDULING PROBLEM BUT IT MAY HAVE BEEN A MISCOMMUNICATION SITUATION WERE A COUPLE OF PROBLEMS BUT WERE REPAIRED.

DID VERY SLOPPY WORK BROKE MOLDING, NICKED FURNITURE NAD RAISED PRICE FROM ESTIMATE FROM 280 TO 400 NOT VERY HONERST A LOT OF HIDDEN CHARGES.

STRETCHED CARPET. QUICK TO RESPOND.

GOOD, PROMPT, JOB ENTAILED MORE WORK, BUT HE DID NOT INCREASE HIS PRICE. COURTEOUS, CLEANED UP WELL, CONSCIENTIOUS

IINSTALLED CARPET. PLEASANT, ON TIME, REASONABLE

WENT ABOVE AND BEYOND - FIXED REPAIRS TO MY CARPET, HE COST WERE LOWER THAN OTHER COMPANIES, AND HE'S WONDERFUL, A VERY NICE GUY. (VICKIE HEYMEN)