I MET THE CLEANER AND SHE WAS ON TIME. SHE CLEANED AN EMPTY HOUSE FOR AN HOUR, PRIOR TO NEW OWNER MOVE IN. THE KITCHEN FLOOR LOOKED LIKE IT HAD BEEN CLEANED WITH DIRTY MOP WATER AND A FEW OTHER MINOR ISSUES. I CALLED THE OWNER TO COMPLAIN. SHE OFFERED TO MEET ME TO TAKE A LOOK. I WAS IN THE PROCESS OF MOVING AND UNABLE TO MEET HER BACK AT THE HOUSE. I ALSO USED THIS COMPANY FOR CARPET CLEANING. I WAS PLEASED WITH THIS SERVICE. I WAS NOT PLEASED WITH THE CLEANING SERVICE AND THE FACT THAT THE OWNER SENT A NEW EMPLOYEE TO THE HOUSE WITH NO FOLLOW UP ON JOB. I ASKED FOR A PARTIAL REFUND OF THE CLEANING CHARGE. THE OWNER WAS VERY UNPROFESSIONAL WITH ME. I HAVE LIVED IN THE COLUMBUS AREA FOR 12 YEARS AND USED MANY SERVICE PROVIDERS. I HAVE NEVER FELT THE NEED TO REPORT A COMPANY TO THE BBB, BUT I DID REPORT THIS COMPANY TO THE BBB WITH NO RESOLUTION.
Description of Work: CLEANED EMPTY HOUSE PRIOR TO MOVE.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
5.0
$110
04/2004
5.0
house cleaning
+ -1 more
THEY SHOWED UP ON TIME AND DID A GOOD JOB. I WAS VERY PLEASED WITH THEIR WORK. I WAS REFERRED BY A FRIEND AND SHE WAS PLEASED ALSO.
Description of Work: THEY CAME IN AND CLEANED THOROUGHLY TOP TO BOTTOM. I HAVE A FOUR BEDROOM, 2 1/2 BATH HOME. THEY DUSTED, SWEPT AND WASHED WINDOWS.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
03/2004
5.0
house cleaning
+ -1 more
THEY ARE ON TIME AND ARE VERY PLEASANT TO DEAL WITH. THEY DO AN EXCELLENT JOB. I WILL CONTINUE TO USE THEM.
Description of Work: THEY CLEAN MY HOME ONCE A MONTH.
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Service Categories
House Cleaning
FAQ
SERENADES HOME CLEANING SERVICES is currently rated 4 overall out of 5.
No, SERENADES HOME CLEANING SERVICES does not offer free project estimates.
No, SERENADES HOME CLEANING SERVICES does not offer eco-friendly accreditations.
No, SERENADES HOME CLEANING SERVICES does not offer a senior discount.
No, SERENADES HOME CLEANING SERVICES does not offer emergency services.
No, SERENADES HOME CLEANING SERVICES does not offer warranties.