TruGreen Lawn Care - 5795

I had been a TruGreen customer for a few years after they bought the company I previously used for my lawn service. In that time frame, the quality of both lawn care and customer service diminished considerably. Early this summer, I contacted customer service to see if they could send someone to my property to better tailor my service and address the issues I was seeing. After some back and forth, some no-shows to their scheduled appointments, I finally had enough and switched to a different provider. Just today, two and a half months after my outreach to customer service, a technician FINALLY contacted me to see if my issue had been resolved. I politely explained that I had decided to use someone else for my lawn care. He asked why; I explained that I wasn't happy with the results of the service and that I was unimpressed with customer service. As soon as I said the words "customer service," he HUNG UP ON ME. That brings me here, because even though I am no longer a TruGreen customer, I feel compelled to share my terrible experience to dissuade those thinking of using TruGreen to go elsewhere.

They have been servicing our lawn for two seasons since they bought Scott’s who did a great job on our lawn. After two seasons our lawn looks worse than when we moved in 6 years ago when the lawn was in desperate need of care. They offered to come look at it when I complained and I told them they have been looking at it for two years and it still doesn’t look good. We have cancelled service.

I HAVE CALLED 3 TIMES COMPLAINING OF WEEDS AND THE RESPONDED IMMEDIATELY EACH TIME WITHIN A FEW DAYS TO REMEDY THE PROBLEM.

The work was done all summer. It was $100 per application. The price was reasonable. The quality is a D. That’s why they’re not here anymore. Punctuality was good. Watch them when they come because they don’t do what they say they’re going to do. They were supposed to spray my whole yard. They sprayed half of it and left 3 times, so I finally caught them. They gave me one free application, but then I discontinued them. I would not use this provider again.

We used their service. I would rate them very poor on almost every account. It was the entire summer care. What was wrong with the service was the high pressure, and it didn’t work. It was the worst our lawn had looked in years. Even the punctuality was poor because I had called to complain and they wouldn’t get back. They really come across as shysters. My son also used them at his place and had the same experiences. It’s not just one. Sometimes there is always one bad issue, but 2 out of 2 is bad. I'd be embarrassed to be associated with them.

It went great. I have used the service for about 4 years. I liked everything, the results were good. Their price is excellent. The quality is very good. Their responsiveness is very good. Their professionalism is good. The price is reasonable compared to competitors, it's below competitors.

They always perform services as described. A couple of times, there had been problems, they've been very quick to come out at their own cost and address them.

They will work to keep your business and address concerns you may have.

Overall, the lawn seemed to perk up but nothing drastic. We did get a lot of mushroom and other weeds that we never had gotten before we used this service. I am not sure if this is related to the service or not, but it was odd that this happened.

They are a little pushy with their services, which kind of p*sses me off. They have a set size for a minimum and my front yard is well below the minimum amount of coverage so they do a minimum of 500 square feet. They charge a specific amount and anywhere under that 500 square feet, they still charge for 400-500 square feet regardless. When I was having my backyard done too which is significantly bigger than my front yard, I was paying $10 more than what I was paying just to have my front yard done, but because we have dogs, I didn't want them putting things anymore in the backyard. They are always here every month. I don't have to call him and remind him. They call me and remind me.

After Tru Green bought out Scott's, they became beyond pricey. Then they started calling me every 2 weeks tying to up sale me. I don't like Tru Green. They did come out promptly.

It's $50 a visit. They just come in and tweak the lawn so there are no appointments. They are always trying to push some products on me that I don't necessarily need. I would tell a friend they do a good job but that they should shop around. I have a contact with them.

terrible....They estimated our yard at 8,000 sq ft to give us a discounted price....When they came out less than half of our yard was done. They have about 8 different 1-800 numbers and it is impossible to speak to a local manager.We never had so many weeds. Our yard was never green the whole time we used their service. They never showed up on time (supposedly every 6 weeks an application was due) . Our service got so backed up that two were almost due at the same time. Our yard is over 1/2 of an acre. Our yard was in terrible shape. After the second application I finally looked at the bill and figured out it was very under estimated. Multiple,multiple calls later I was told that they do the entire yard it is just estimated that way to give the discount. Unbeknownst to the technician I was home and watched him do the next application. He only did a small portion of our yard. I finally got a supervisor to come out to our yard so I could show him our property line and where they actually did the job. There was no resolution to this problem so I cancelled them.They supposedly will redo the application if you are not satisfied. They never showed up to correct it. After I cancelled I have be bugged to death with calls, emails and ads. This spring a manager called me to try to get me to come back to them. I told him all the problems from the estimate, to the poor customer service, to the tons of 1-800 numbers, to the poor follow up, to the not showing up for the repeat application.....I told him no discount in the world would have me use this company again.If you use this company make sure they ACTUALLY measure your property instead of doing an estimate (or guess) just to give you a discount. They should actually measure your property. I learned a valuable lesson. Make sure you actually get one contact number and a name so when there is a problem or you need a reapplication you can actually speak to a person in your area and have a contact name.

I was a regular customer for years. After they combined with TruGreen my lawn was not serviced for nearly three months. I was told they would prioritize my yard but they did not come for another week, so I called again to inquire. They didn't seem to care that I had missed several services so I cancelled my account. I will look elsewhere for these services.

They're here all the time. They do everything for me. They do the outdoor bug spray, they do the stuff for the shrubs. They also work on the lawn. So they do a lot of stuff. They do well and I keep having them back. I just think sometimes, since it's a contract and they're here a lot, they're probably a little sloppy, honestly. They're all professional and very nice.

We contacted this company for an estimate, and they utilized a Google Map to see our property and take measurements. This company offers 5% off if you pre-paid via phone or 10%, I found out later if you order service online, which we were not told about on the phone. Anyhow, we were quoted $335.00 for weed and feed. I was home when the first application was being placed, so I asked the technician if his treatment would kill insects too. I was told that what he was putting down would do nothing for insects and advised me to call for the additional services. I called and was quoted an additional $168.30 for 2 applications of insect control. I had to call the company after the one of the technicians that came out ran his weed and feed through the brand new areas of grass that we were planting and effectively burned out all of the seedlings. He also placed "something" through our entire lawn and applied what I thought was insect killer and now our whole lawn is orange. Communication with this company is horrible and sometimes absent! The last person that I spoke with is Matt, who was represented as a supervisor, and his last words to me was that he was going to come out to our house to see our lawn and the damage that the last technician did. We got no knocks on our door and no phone calls. We did get a "sorry to see you go" email. For almost $500.00 we got killed seedlings a damaged lawn and enough ants to still run up my legs when I walk through the lawn. I came to find out that the insect killer that was applied for was Cinch bugs which I don't even know If I have Cinch bugs. One of Matt's last words to me was that we ordered the wrong insect killer. I would probably only recommend this company if you are very knowledgeable with your lawn, know what is wrong with it, and know exactly what it needs, in which case you can save hundreds of dollars and just treat your lawn yourself. When I asked for a refund of the services not used, a refund for the wrong insect program and consideration for the additional supplies that I had to purchase to replant the areas of new grass I was told that it would take 6-8 weeks!? I needed a professional and only got an internet sales company and a damaged lawn.---------UPDATE--------We have been working with this company to get a resolution and we did receive a refund just today of what we paid by check and the remainder was refunded through a credit card dispute. I took many pictures of how my lawn looks now and thought that I could post them for others to see, but I don't see a link here. In any regards, I did upgrade their score to a "C" since they did eventually come out to the house and tried one treatment to aerate the lawn which did absolutely nothing. Unfortunately, when I started with this company I had a few areas that needed to be planted and now I have a whole lawn with many, many areas that are now down to just dirt. The weeds are like they have never been touched and I also seem to have new weeds that I didn't previously have. In my conversations with this company, I thought that they were going to "fix" my grass at their expense this year and I would continue with them next year, but they only did the aeration and planned on charging me for any and all of the additional services, this year and next, which I was reminded at the time of our last conversation that I currently had a balance owing. I really wish that I could post some pictures because it would be very easy to see that my lawn not only needs a lot of help this year, (which Scott's wanted me to pay for all of the additional services) but will require extensive reseeding and a lot of TLC next year just to get it back to where I started from. This experience was our first with lawn care and may just very well be our last if this is how the companies operate. As each lawn is individual with it's own set of issues, each lawn needs to be treated as such with it's own treatment plan especially if you are using chemicals to treat it. HEADS UP---Our experience was that the initial cost of lawn treatments is less than what one might pay doing it themselves, but when you have to start paying for additional treatments and repairs, the costs quickly escalate.

They did fine. We have a summer program. They have done it in the past and they seemed fine. It was only one time and it has been fine. They guarantee their work. They say that they would be out in between if there are any issues. So far, it is good. The price seems very comparable. It is good value rather than buying it myself and doing it, but it is still more than what I like to pay. The lawn looks good right now, but it was just one application. I put down the first one and they contacted me and I had them pick up the second through fifth. I signed up and they came. So, their responsiveness has been fine. They are very good. I only had contact with the salesman. The young man who came to the neighborhood was very professional and he kind of convinced me.

They're very responsive. There's several gone wrong with the lawn that we think we paid for, they came out and did the work. I would use them again in the future.

They are fine. I haven't had any problems. They are reliable. They call up. They tell you when they are scheduling an appointment for their service people to come out and do some fertilization or whatever they are going to service. They always let you know they leave the bill on the door. The used to leave a bill but now they leave a little notice of the person that was here. They give you watering instructions. I would rate them high. I think they are competitive.

I have had TruGreen for about twenty years. They are just awesome.

It was very good actually. I had no problems and they follow their schedule. I've been using them for 5 years.

I have been using them for a couple of years now. I buy a yearly service. They give me a discount for bundling. They show up when they say they are going too. It is a little price but, the same as others. They do not make a mess.

The price has been okay. They come and then they go. Their work was okay.

I kept Trugreen for 12 years as my service provider.

They are expensive in my opinion. When you cancel their service, they really bother you to get you back online.