ROCK HANDY SERVICES

THE QUALITY OF THE WORK WAS FINE. HE DID MISREPRESENT HIMSELF. CITY CODE HAD CHANGED BUT WE WERE GRANDFATHERED IN AND DID NOT NEED ALL OF THE SERVICES THAT HE SAID WE DID NEED. OF COURSE, WE DIDN'T FIND THIS OUT UNTIL AFTER THE WORK WAS COMPLETED. IF HE WOULD HAVE ONLY DONE THE WORK WE ACTUALLY NEEDED, IT WOULD HAVE ONLY COST ABOUT $1,500.

I CONTACTED HIM IN THE SPRING AND WE MADE THE APPOINTMENT FOR TODAY, LATE SEPTEMBER. I HAD TO CALL HIM OVER AND OVER, LEAVING MESSAGES, BEFORE HE FINALLY MADE IT. SEVERAL TIMES, I EVEN CAUGHT HIM AND HE SAID HE'D CALL ME RIGHT BACK. NEVER DID. THIS APPOINTMENT HAD BEEN SCHEDULED FOR MONTHS, I CHECKED ABOUT IT ON FRIDAY TO CONFIRM, AND LEFT A MESSAGE. HE DIDN'T CALL BACK UNTIL 7:30AM THIS MORNING TO SAY HE'D BE THERE IN AN HOUR, THAT WAS ALMOST TWO HOURS AGO (9:30). CALLED BACK AT 11:00 AND HIS EQUIPMENT HAD GOT STUCK AT ANOTHER JOB. IF HE KNEW HE SHOULD HAVE TOLD ME WHEN HE CALLED AT 7:30 TO LET ME KNOW. CALLED BACK AROUND 4:30 SAME DAY AND SAID HE WAS PREPARED WITH HIS EQUIPMENT AND WE DECIDED TO PUT IT OFF DUE TO RAINY WEATHER. FOLLOWING WEEK HE FINALLY DID SHOW ON 9/30/03 . DID A GOOD JOB AND FILLED THE HOLE WELL. THEY WERE PLEASANT AND DID GIVE A %10 DISCOUNT FOR THE TROUBLE. THE JET BLASTING OF THE DRAIN I DID PUT OFF, BY MY CHOICE. DID GET BETTER AT CALLING BACK.