Genie of Fairview Door Co

WE CALLED AND RECEIVED SERVICE THE SAME DAY.

THE REPAIRMAN SHOWED UP EXACTLY WHEN PROMISED, WAS VERY PROFESSIONAL, CLEANED UP AFTER HIMSELF AND I WAS VERY HAPPY WITH THE PRICE WHICH WAS ABOUT HALF OF WHAT I WAS TOLD TO EXPECT.

I HAD TO WAIT TWO DAYS FOR SERVICE, BUT SINCE MY CAR WAS OUTSIDE I DID NOT SPECIFY IT WAS AN EMERGENCY SO THAT WAS OK WITH ME.

I WAS VERY PLEASED WITH THE WHOLE JOB. THE OTHER THING I LIKED WAS THAT HE POINTED OUT THAT THE SPRING ARE GUARANTEED FOR LIFE.

REMOVED THE OLD GARAGE DOOR AND OPENER; INTALLED NEW

WORKMAN WAS PROFESSIONAL, CONSIDERATE, CREATIVE TO ACCOMPLISH THE TASK WITHOUT FORCING US TO INCUR GREATER COST THAN ANTICIPATED.

CAME OUT IN LESS THAN 24 HOURS. CALLED AHEAD OF ARRIVAL. EXPLAINED STANDARD MAINTENANCE PROCEDURES.

OVER ALL EFFICIENT AND GOOD WORKERS.

THEY ARE VERY PROMPT AND DO GREAT WORK.

PEOPLE WOULD DO WELL TO ASK FOR "DON" THE INSTALLER.

THE TECHNICIAN WAS FRIENDLY and PROFESSIONAL. AFTERWARDS, HE EXPLAINED WHAT WAS DONE, IMPROVEMENTS IN GARAGE DOOR OPENERS SAFETY AND ADVISED US ON GARAGE DOOR MAINTENANCE.

ASKED THEM TO REPAIR THE DOOR, BECAUSE IT WAS ONLY GOING DOWN HALF WAY. THEY CAME AND SERVICED THE DOOR AND SAID IT WAS FINE, BUT WHEN MEMBER CAME HOME, THE PROBLEM STILL EXISTED. THEY CAME BACK A FEW DAYS LATER AND SAID THEY NEEDED A NEW PART. TWO WEEKS LATER THEY SAID IT NEEDED A NEW OPENER. MEMBER WASNT HAPPY WITH THE KIND OF CONTACT HE HAD WITH THEM. HE FELT HE WAS LEFT IN THE DARK THROUGH THE WHOLE PROCESS. THEY HAD PROVIDED GOOD SERVICE IN THE PAST, BUT MEMBER DOESNT FEEL SATISFIED WITH THEIR SERVICE ANYMORE. HE WAS GOING TO HAVE THEM INSTALL A NEW OPENER, BUT WHEN THEY CHANGED THEIR ARRIVAL DAY HE DECIDED HE HAD ENOUGH!

INCLUDED MORE SERVICES BUT DID NOT CHANGE THEIR INITIAL PRICE.

THEY DID EVERYTHING THEY PROMISED IN THE ESTIMATE. THEY WERE EARLY FOR THE SCHEDULED INSTALL. INSTALLER CLEANED UP ALL OLD DEBRIS AND MADE SURE EVERYTHING WAS OPERATIONAL BEFORE LEAVING. EXTREMELY PROFESSIONAL.

WE HAD AN EMERGENCY SITUATION. THEY CAME OUT QUICKLY, DID THE WORK EFFICIENTLY AND PROFESSIONALLY FOR A REASONABLE PRICE UNDER THE CIRCUMSTANCES. WE CHARGED THE COST AND CAN''T REMEMBER WHAT IT COST.

FOUND WHITE POWDER UNDER THE HOUSING. THE GEARS STRIPPED. TOOK IT AWAY REPAIRED IT THEN BROUGHT IT BACK THE NEXT DAY AND INSTALLED IT. CONSULTED ABOUT SOME ROT IN THE EXISTING WOODEN DOOR. THEY INSTALLED A NEW ONE, REPLACING THE RAILS AND SPRING MECHANISM.

THE TECHNICIAN WAS VERY PUNCTUAL, AND DID A VERY NICE JOB AND NICE CLEAN UP. THE ONLY PROBLEM I FOUND WAS THAT HE PLAYED HIS RADIO VERY LOUD DURING THE FIVE HOURS HE WAS IN MY GARAGE

WHEN I CALLED THEY RESPONDED IMMEDIATELY. THEY MADE ESTIMATE IMMEDIATELY, SENT CONTRACT. SAID THE DOORS WOULD BE HERE IN THREE WEEKS...THEY WERE!! THEY DO NOT CONTRACT-OUT, AND I LOVE THAT.

THEY WERE VERY PUNCTUAL AND EFFICIENT. GAVE US TEN PERCENT SENIOR DISCOUNT. WE WERE VERY SATISFIED, AND THOUGHT THE PRICE WAS FAIR.

THEY WERE PROMPT, BUT ONLY HAD TO PRESS THE RESET BUTTON. THE SERVICEMAN THEN TRIED TO SELL ME A MORE EXPENSIVE UNIT. I CALLED ABOUT WHAT I FELT WERE HIGH PRESSURE SALES TACTICS, AND FOUND THE OFFICE STAFF TO BE RUDE. I WAS PROMISED A RETURN CALL WHICH NEVER CAME.

THEY DID A GOOD JOB, THEY KNOW WHAT THEY ARE DOING AND RICH WILL GIVE THE LOW DOWN ON GARAGE DOORS.

I CHOSE GENIE BECAUSE THEY SEEMED TO HAVE A GOOD REPUTATION, BUT THEIR ESTIMATE WAS NOT THE LOWEST I RECEIVED. THE REP ORDERED THE WRONG SIZE FOR MY DOOR REPLACEMENT, SO THREE WEEKS LATER WHEN THE DOOR CAME IN, I HAD TO CALL THE COMPANY AGAIN AND HAVE THEM ORDER THE CORRECT SIZE. I REQUESTED A 10% DISCOUNT BECAUSE OF THIS DELAY BUT WAS UNABLE TO SPEAK WITH MY REP BECAUSE HE WAS OUT OF TOWN. SO I SPOKE WITH SOMEONE ELSE, WHO WOULD ONLY GIVE ME $30 OFF. NOT MUCH OF A DISCOUNT CONSIDERING IT WAS THEIR MISTAKE, AND I HAD TO WAIT ANOTHER THREE WEEKS BEFORE GETTING MY GARAGE DOOR.

VERY NICE COMPANY EXTREMELY HELPFUL AL HILLER IS GREAT

THEY WERE PROMPT, MADE GOOD SUGGESTIONS.

COMPANY HAS BEEN OUT 6 TIMES SINCE JANUARY TO FIX OPENER. WILL NOT OPEN WHEN THE SUN IS SHINING. UNRESPONSIVE. CANT FIX THE PROBLEM.