Description of Work: came for the estimate and then never called back. I contacted them twice more and each time I was assured that the estimate was coming. Bottom line, if they were not interested in the job then say so. Don"t jerk me around.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
kenneth G.
03/2013
1.0
plumbing
+ -1 more
Very dipleased
Description of Work: I called this company because of a clogged drain, they came out to house within timely manner, finished the job ,my daughter paid them and thought it was done. My wife and i got home late the same night,went to bed ,when we got up in the am to shower for work our drains promptly began backing up into our laundry room. I figured I would give them the benefit of the doubt even though i thought they really overcharged for service. When i called they told me that they do not guarantee drain clogs, i stated i understand but it has only been less than a day and the problem still exists,i was told if they come i would be charged again. First off they sent two guys to run a snake down my drain and charged me 120 dollars an hour for each person (one man job) charged me a fee to use the snake and also charged gas money for coming to the house. I myself went to lowes bought a snake and did the drain in 25 minutes no problems since, im not a plumber i am a nurse. I feel i was overcharged and treated unfairly, i would never recommend this company to anyone.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0
$265
Response from Wisenborn Plumbing Inc
The member called me personally on the day in question. I sent two guys that were in the area ASAP. We snaked the drains and they were all flowing at the time the service was performed. We can not guarantee sewer work, as no plumber can after leaving site, unless the sewer is dug up and replaced, this was explained to the member. I did offer to send a guy back and waive the equipment fees but that he would still have to pay for the mans time. I also suggested we camera the line and see what is causing the clog since it is happening again so quickly, which would indicate there is a problem beyond a large wad of toilet paper (simple clog).We have been serving the Ohio Valley since 1965 and have always provided excellent customer service and will continue to do so for all of customers, as was attempted with the member.
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Service Categories
Plumbing
FAQ
Wisenborn Plumbing Inc is currently rated 1 overall out of 5.
No, Wisenborn Plumbing Inc does not offer free project estimates.
No, Wisenborn Plumbing Inc does not offer eco-friendly accreditations.
No, Wisenborn Plumbing Inc does not offer a senior discount.
No, Wisenborn Plumbing Inc does not offer emergency services.
No, Wisenborn Plumbing Inc does not offer warranties.