ASSEMBLY EXPRESS

Called to have them come out and repair the treadmill, at which point they told me they would be in the neighborhood early next week. By Thursday, they had not called, so I called back - and as it turns out, they weren't in the neighborhood that week. Next week, perhaps. We'll give you a call. Next week, on Thursday, I called again. Not this week, either. Next week. I understand that companies are busy, but if they had said, ''By the way, it'll take three weeks to get around to you,'' I would have found someone else - and the fact that despite their assurances, they never called to give me status was just poor service. Even if they did come out, I'd be skeptical of their diagnosis, so I called someone else. They have yet to call me back to make an appointment. I'm not holding my breath.

THEIR TEAM WAS VERY HELPFUL, PLEASANT AND EFFICIENT. THEY WERE FAMILIAR WITH OUR STORE BOUGHT SWING SET AND ASSEMBLED IT WITH OUT PROBLEM OF DIFFICULTY.

JOHN WAS VERY ACCESSIBLE, ACCOMMODATING, RESPONSIVE AND PROFESSIONAL. WHILE HE CHARGED AN HOURLY RATE, HE PROVIDED A REASONABLE ESTIMATE AND THE PRICE CAME IN AT THE LOW END OF THE ESTIMATE. WORK WAS EXCELLENT AND PRICE WAS FAIR. OVERALL A PLEASURE TO DEAL WITH.

HAVING HAD BAD EXPERIENCES, WE LOOKED ELSEWHERE FOR SERVICE FOR OUR IMAGE TREADMILL. IMAGE IS ONE OF SEVERAL BRANDS MANUFACTURED BY ICON HEALTH & FITNESS WHICH PROVIDES A LIST OF CERTIFIED REPAIR SERVICE PROVIDERS AT WWW.ICONSERVICE.COM. IN OUR AREA THE CERTIFIED REPAIR COMPANY IS ASSEMBLY EXPRESS (AE). AE WAS VERY RESPONSIVE TO OUR NEEDS AND THE PRICE WAS RIGHT. THE AE TECHNICIAN RETURNED OUR CALL AND WORKED WITH US TO DIAGNOSE THE PROBLEM. HE THEN HAD US ORDER THE PARTS FROM ICON (WE USED THE WEBSITE) WHICH RESULTED IN A LOWER COST TO US AS THERE WAS NO MIDDLEMAN MARKUP (AS WE HAD IN THE PAST). ONCE THE PARTS ARRIVED WE SETUP A SERVICE APPOINTMENT WITH THE TECHNICIAN WHO CAME TO OUR HOME (HE WAS 30 MINUTES LATE), INSTALLED THE PART, AND PREFORMED OTHER MAINTENANCE (THAT WE DID REALIZE WE NEEDED) ALL FOR THE FLAT FEE OF $75 (WHICH WAS QUOTED TO US WHEN WE 1ST CALLED AE). THE TOTAL COST OF THIS REPAIR WAS $240 (SAME REPAIR 2 YEARS AGO: $320).