Kaiser Siding & Roofing LLC

Kaiser Siding and Roofing did an excellent job with our roofing project. We had some storm damage from wind and hail. Dennis Roady was our Project Manager and went above board in every aspect of the work. He did the most extensive and thorough initial evaluation of the damage to our roof and worked closely with our Homeowner's Insurance to get approval for full roof replacement. This was a challenging task and he met the challenge by working closely with several different adjusters and our Insurance Agent after they initially refused to cover the full roof. Dennis and his Team know how to get things done right. I worked with four different local roofing companies for inspections and estimates. By far, Dennis produced the best photo and video documentation of our storm damage and made Kaiser Siding and Roofing the clear, best choice among them. Dennis kept us very informed through every step of the process and delivered a new roof that we love at a great price. If I have any future roofing projects, I am calling Dennis. I highly recommend that you consider him first as well and am sure that you too will be very happy with his work!

The installation went well.

Scheduling was easy and quick. Technician was originally schedule to come on the same day, but he was not feeling well. Instead scheduled for first thing the following day. Repair was made in 30 minutes and he did some quick maintenance on a second boot for no additional charge. The cost was a little higher than I found from other contractors, but I was willing to pay more for a quicker turnaround time.

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Excellent. Josh did a wonderful job and was thorough and no surprises. His team was prompt, efficient, and completed the job as expected. I am very pleased.

Wonderful company who exceeded all expectations! Brian is the best sales person ever! Will recommend Kaiser to everyone! They did such a great job, my mother used them as well. We both had our roofs replaced.

I suffered some substantial damage to my roof & aluminum siding during a hail storm. I was wary of any ?storm chasers? when I was searching for a contractor to perform the repair work. During my initial consultation with Scott Kaiser (the CEO), I felt very comfortable with the whole situation. They are a local based company in Cincinnati/Columbus, and they are founding members of the UASRC (United Association of Storm Restoration Contractors). Scott was there for me every step of the way during the entire project. He is very knowledgeable in this industry, and he was able to answer any questions I had in full detail. When the insurance adjuster came to inspect the damage, Scott was also present to make sure that everything was accounted for to cover all the repair work. Scott also did follow-up work directly with my insurance company to make sure the accounting numbers were accurate and fair. Scott was able to provide me with upgraded dimensional shingles (vs. standard 3-tab) and upgraded dutch-lap vinyl siding (vs. replacing original aluminum) at no additional cost. The work was performed in a very timely manner, and I was happy with the quality of the workmanship. Scott did a walk-through with me after the work was completed, and we both spotted just a couple minor oversights, but they were resolved soon after. He wanted to make sure that I was happy with the end result. What impressed me the most about Kaiser Roof & Siding was their attention to detail, and their willingness to go above and beyond to do the ?extras? that wasn't part of the repair work scope. They installed leftover roof shingles on my shed so it would match the house. I had bought new window shutters and lighting fixtures, and they installed them for me at no extra cost. But most importantly, I had no surprises with any of the material going on the house. I never had a ?that?s not what I wanted? moment. Scott is a very detail oriented person, and it is reflected by his attention to your personal requests and desires. I would highly recommend Kaiser Roof & Siding for their services. They turned a stressful situation into a very positive experience.

I got a quotation from Matt Tallon of Kaiser Roofing. He explained what they offered and how much it would cost. I accepted their bid and he did a very good job of keeping me informed of when the crew would arrive. Roofing in December is a touch and go thing due to the weather. When the job was done he followed up to make sure I was happy with the work and thanked me for chosing Kaiser Roofing. My house was built in 1882 so we often need contractors to come in for one thing or another. I would recommend Kaiser as they were very friendly and professional.

The roof still leaks in the same place it did before they put on the new roof. They told us in January that they would fix it, but they still have not come out. Very disappointed with their customer service and how they have handled this issue. 12/19/13 I am updating this review because even though they weren't as responsive as I would have liked, the did ultimately stand behind their work and fix my roof. They really went above and beyond in the repair and I am very pleased with the results. 2/10/14 We have a leak and called Kaiser in December to fix it. Although our roof is out of warranty we caled Kaiser to fix the leak and install gutter guards. This would have been a job we paid for and we wanted to give the business to the company tat did ou roof in the first place. They came out right away, but said that another person would need to come out and look at it. They said he would be out Monday or Tuesday of the following week. When we didn't hear anything after a week passed I called and they said they were waiting on the guy that needed to cone out to call them back. We never heard from them again. We would strongly discourage others from doing business with Kaiser as they just are not concerned with customer service. We gave them the benefit of the doubt, but to no avail. The truth is that the only reason they fixed the initial, major, issue was because (out of desperation) filed an Angie's List review and filed a BBb complaint. That was the only way we could even get them to call us back.