Hauser Heating & Air Conditioning

Not well! Replaced drain line in attic. Said it was broken, nobody has been in the attic but Hauser.

They are prompt and I find them honest. I am very happy with the service

Extremely well. Thorough service, Professional Technician

Came to my daughters house five times to repair the AC. Each time they told us the problem was something different than they said previously. On fifth visit they said compressor wasn't working and she needed a new air conditioner. They installed it today and guess what - it doesn't work!!! It's been over a month, six visits, more than $6000, and we still don't have working AC. Plus they didn't remove old AC unit - left it in her front yard even though contract says they will remove it. Oh, also said 3% off for cash. But they mean CASH - not a check. Very unhappy customer!!!!

I have used Hauser Air for many years. They come twice a year once for heating and once for AC. This time I had AC check up performed by Duncan who was professional and thorough. I always get a contract and therefore don't have a specific cost.

Our air compressor went out on our 8-yr-old system. The sales rep said we should go with a zoned system (ranch house, 2500 sq ft). Believing the reviews, we trust them and proceeded. After installation and nearly 1 dozen service trips later, our bill was 20% higher than previous years (2x6 sprayed insulation walls) and we had newly-cold bedrooms, with one bedroom so "heated" the vent was blowing out of the floor. 4 years later and many high electric bills later, this May the AC wouldn't turn on. We called out a new company to service it and learned Hauser had crossed the wires for the 2 stages, so the "system" was calling for electric heat when it should've been calling for the heat pump. This caused many (but not all) of our problems. Hauser was very nice, but whoever installed it messed it up and they could never get it right. Additionally, the zone system created more problems than it solved and we're paying to have it removed. Would definitely not recommend.

Last winter our old furnace wasn't working properly. Called Hauser and they came to our house within 2 hrs as furnce not working and very cold. Heat exchanger bad in an old furnace. Got quotes on 3 different furnaces that night and it was installed the very next morning! Since installation their service has been 5 star. Highly recommend Hauser Heating & Air.

Their technician, Mike, arrived within the specified time and even called to see if I was available earlier. He was straight forward on the issues, provided several options, and a rough estimate for repairs. Before he left he provided a hard quote on the repairs. Once I decide the best option I will definitely hire again.

Our furnace went out on one of the coldest days of the year. A Hauser rep came that evening to give us options and estimates. New furnace installed the next day. They did a great job in all respects.

Service was prompt. The tech, Steve, was friendly, tidy and efficient.

When they gave me the bill it was way more then I thought it was going to be. I would tell them that I was overcharged.

They're really, really, really good. It was a big, big repair that we needed done. They're just a cut above other heating and A/C people. They know their business. They know what could go wrong with different systems. They could walk into a house and see whether or not a systems been mismatched and they could recommend a fix and then fix it.

It worked out great.

The price was great.

great,we have a maintenance contract with hauser.

I have never had anything less than an “A” with them ever. They communicated very well throughout the whole process of what was going to be done, what was needed to be done, what the specific problem was. They were on time and they worked with my schedule.

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unknown

well done, correct function and replace of poorly welded coils from factory installation - still under warranty.

They did a good job. There were two technicians and it took about two weeks to complete. They were great, all very respectful and professional.

First, let me just say that Hauser's after-sale support is absolutely excellent. They were responsive and eager to help correct any problems we encountered. The problem is not so much with Hauser Air's current staff but the salesman (Jim) who sold us the system and design. When we purchased our house, we knew the system was rather old. After one hot summer and one cold winter, we decided that we needed to completely upgrade it as the interior temperature fluctuation was unacceptable. We got bids from five different contractors for Trane and American Standard systems (both are basically the same products with different brands). Jim came in to our home and sounded very confident in the system that he wanted to sell to us, pointing to his decades of experiences dealing with houses in Southwest Ohio. The technicians sent to us by Hauser were all excellent. They were respectful and diligent in their working. They also did a great job cleaning up any debris. There were some glitches in the installation process that they handled well. However, after the installation, it became apparent that the system wasn't performing up to what Jim assured us. First, while temperature fluctuation inside the house became less, it was nowhere near what Jim had told us. Secondly, we revisited what Jim had told us on the day of his visit and what was actually installed and found a couple of discrepancies. He told us that we would get a second touchscreen thermostat control on the second floor but it was instead simply a temperature sensor. He also initially told us that the package included an Aprilaire humidifier with accurate humidity controls but instead we received an American Standard humidifier that is far less capable. Meanwhile, the zoning system also didn't initially function as intended and repeatedly caused the system to shut down due to air flow issues. Finally, Jim also mischaracterized the zoning system to us. On his sales visit, he told us that he'd zone the downstairs and upstairs when in fact the actual zoning system was more along the lines of downstairs vents being split 40/60, with the 40% downstairs vents grouped along with all supply vents upstairs. Lastly, the humidifier did not have a drain hose installed, splashing water all over my basement floor for several days before the technicians came out to fix it. With all that went wrong, why am I still willing to hire Hauser again in the future? Because their technicians are so nice and responsive. And the system, while nowhere near what Jim had promised us, is still much improved from the 21 year old Carrier system that it replaced. I've also heard some very good things about Hauser's owner, Roy, and his technicians made it clear to me that Roy treats his workers very well and is passionate about his business, and I really respect that. Despite Jim's over-promise and under-delivery, I'm willing to give Hauser the benefit of doubt on this very expensive and disappointing purchase. In hindsight, it's rather clear to me that Jim simply didn't understand the system that he was selling. In fact, on subsequent visits by Hauser's excellent technicians to fix the numerous mistakes made due to Jim's initial design, it became abundantly obvious that Jim simply didn't possess the technical knowledge of how this particular zoning system works before committing to a system. Although the technicians suggested some potential improvement to the design that should improve the overall comfort of the zoning system, it would also cost us even more than the $13,000+ we already sunk into everything. Quite frankly, the overall experience was sorely disappointing. Apparently, Jim no longer works for Hauser. I have no idea whether this is due to customer complaints or whatever. I just wish that I had gone with Thomas Watkins initially, since their salesperson's suggested system design is identical to what Hauser technicians later proposed. It could've spared me a whole lot of headache and hassle over the past year. The simple version of my review is: Hauser Air should be perfectly fine for most of your needs, but unfortunately my experience with them was through a salesperson who didn't understand the expensive products he was selling and over-promised/under-delivered during his brief tenure with Hauser. However, I would like to emphasize that Hauser's technicians and staff are exceptional and among the best I have ever had the pleasure of dealing with.

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They are excellent. I would recommend them. They are top quality. One person came out and it took about a day. They left the area very clean.

unknown

We used another company but they were bought by Hauser so we continued with them.