GEORGE BRANDSTETTER & SONS CO

The work was done, but there were some problems that I don't understand.

Spoke with Mr. Brandstetter three times by phone over a period of several weeks about getting an estimate for replacing a driveway, each time with the promise that they would call me soon to schedule an appointment. Mr. Brandstetter has yet to schedule that appointment.

NO WORK DONE. I CALLED THIS COMPANY FOR AN ESTIMATE TO REPAVE MY DRIVEWAY. ONCE GARY BRANDSTETTER FOUND OUT WHAT THE JOB WAS, HE WAS NOT INTERESTED IN DOING IT. HE TOLD ME THAT RESIDENTIAL PAVING HAS TO BE CONFINED TO LONG DRIVEWAYS, NOT SHORT (MINE--48'X18'), BECAUSE IT WOULD BE ONLY 1/2 DAY'S WORK. GARY SAID HE WOULD HAVE TO CHARGE ME FOR A FULL DAY'S WORK, THUS MAKING THE JOB TOO EXPENSIVE AND NON-COMPETITIVE, PRICEWISE. HE ALSO TOLD ME THAT HE IS ON THE HIGH END OF PRICE WHEN IT COMES TO DOING ANY REPAVING WORK. I ASKED FOR THE NAME OF ANOTHER COMPANY THAT MIGHT WORK IN WEST CHESTER AND HE GAVE ME THE NAME OF TRAMPLER. TRAMPLER WILL BE OUT IN TWO DAYS FOR AN ESTIMATE. I AM GIVING BRANDSTETTER AN A ONLY BECAUSE OF QUICK RESPONSE FOR AN ESTIMATE REQUEST AND ALSO FOR BEING HELPFUL IN RECOMMENDING SOME OTHER COMPANY. ALSO, BECAUSE IN BEING CANDID ABOUT THEIR PRIORITIES, THIS SAVES TIME FOR EVERYONE.

THE WORK WAS VERY PROFESSIONALLY DONE, EXCEEDING MY EXPECTATIONS.

COMMUNICATION SEEMS TO BE RATHER POOR. AFTER ONE OF THE FAMILY CAME BY TO LOOK AT THE DRIVEWAY, HE PROMISED THAT THE OWNER WOULD BE IN TOUCH TO LOOK FURTHER AND GIVE AN ESTIMATE. NEVER HEARD ANYTHING. COULD BE THAT REGRADING THE DRIVEWAY WAS MORE THAN THEY WANTED TO UNDERTAKE, BUT THEY SHOULD HAVE SAID AS MUCH.

I NOTICED THAT WHEN THEY WERE USING THEIR TAMPING EQUIPMENT IT BURNED THE GRASS. I'M GOING TO CALL THEM ABOUT THIS. OVERALL, I THINK THEY DID AN EXCELLENT JOB AND THE DRIVEWAY LOOKS GREAT.

TIME TO LISTEN TO MR. BRANDSETTER. HE KNOWS WHAT HE IS DOING.

I SPOKE TO SEVERAL OTHER PAVERS. I WAS VERY IMPRESSED WITH BRANDSETTERS HONESTY AND PROFESSIONALISM. DURING THE WORK THEY UNCOVERED A HOLE UNDER THE DRIVE. WITHOUT CHARGING ME MORE THEY VOLUNTARILY FILLED IT IN WITH ROCK & CONCRETE. THEY SAID IT FELT LIKE SOMETHING THEY SHOULD DO.