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What I appreciated most about the company's representative (Jay) is he explained what we should seek in new windows so that we could properly vet other providers. The far and away best price quoted to us (by nearly HALF as expensive!) was Joyce, and I was extremely pleased with the quality of the work and the cleanup. Given the age of our home, lead remediation was a must. They answered my incessant questions politely, and really knew their windows. I very much recommend you skip other window presentations (we did 2 others and they were long and dreadfully painful, stereotypical sales presentations), and hire Joyce today.

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Windows are in so that is a good thing... I think they are coming back to finish the aluminum wrap on bay window sill. There is an open gap between layers of sheeting. It look unfinished . I asked installer about it and he saidd I am not finish...I assumed it was taken care but ..not so.
I had trouble communicating with the company and getting details about what work they were providing. The sales man promised the wood around the bay window waas to be taken care of. I trusted him . But after thinking about it I wondered what that meant. I have asked many times for an explanation and was told not to worry. I asked salesman, office personall and measured. IExpressed my concern in multiple emails... Never got a direct Answer
Although they were very quick to point out I had signed a contract and they would take legal action against me if I backed out of contract...
Friday the installer arrived with lumber so I thought it would fixed. But.. He then said the wood was sound . He suggested wrapping the window sill and the bottom portion of the bay window. I agreed. Then when I went out to check how the job was coming along.. He said he was not going to do that. He would have to talk to someone at the company...I pointed out areas that were rotten ..instilled said you can put wood putty over it.
The windows are ok but the outside looks terrible. Honestly, I feel like crying. It looks terrible. It was not cheap my any means.. I expected to more.
The first disappointment is the companies refusal to communicate what was going to be done and next is the end product. The third is that the color was wrong... There is no window in my interior that is beige /ttan and my woodwork is white. I spoke the salesman at great length. When he read order. Back to me he said beige /tan in and out - I said NO want white inside. He replied That Is right. White... my mistake. I him writing so I thought he corrected it. What did I get beige/tan IN and Out. My Own own stupidity I suppose so I accepted the wrong color just to get the encounter over with.

Yet I am still puzzled Why they never would answer my questions before the job started. I would have known what to expect.

My guess is because they knew they would do as little as possible ... I am widow who is having her 1st experiences of purchasing services on my own.

All and all I feel played..

Hope if you use them all goes well

The 4 installers arrived at about 9:30 am, and immediately went to work.  By 7:30 pm of the 1st day, they had 2 of the 2 sides completed.  By the end of the 2nd day they had the 3rd side completed and returned on the 3rd day to take care of some minor trimming.  The only breaks they took on each those 3 day were lunch breaks.  After completing the installation, the cleaned up all of the debris, sweep the patio and removed all trash.  I have never seen contractors work so diligently.  They, even, installed new outdoor lighting, that I had purchased, to replace old, outdated lighting.  I was extremely please with the quality,speed and thoroughness of the installation crew.
The installers did everything that Joyce Factory Direct promised and my wife and I are very pleased with the appearance of our home.

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Excellent & professional.

It was beautiful. They had to take the whole tub out and I've lived in house that was built in 1902 and they had to do some repairs for a window that's in the shower. They also did cleaning around the floor and around the toilet. They explained and told me everything that needed to be done. The workers were very professional and respectful.

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Our house was built in 1989 and we haven't used our upstairs bathtubs since my youngest child was five.  It was definitely time to update it.  Joyce has an awesome bath remodel product that they can take out the old tub and install a large walk-in shower.  Everything was done in about a day and a half and it looks amazing!

Our new sunroom is awesome!  We only wish that we did it sooner.  My husband and I were so impressed by the glass and the sunroom windows.  We talked to a lot of other companies at the shows and Joyce's products were definitely superior and the pricing was about the same.   All of the crews were friendly and courteous.    Thank you!

Great people and product. These windows are made and sold by Joyce, a 60 year old local company in Berea.

A+ windows and service. They gave me a good price and took time to demonstrate the window before I bought. Kept in touch before and after. Arrived on time on the scheduled date and cleaned up after. The installers were very professional and did a great job. They also make doors. I highly recommend Joyce Factory Direct.

Excellent customer service. Very thorough with reviewing our needs, making the quote complete and understandable. The installation went quickly and they followed up with a call following the installation. Several months later, they were still responsive to us when we had questions about the windows.

We had to wait 6 weeks for the window to be made.  When they came to install it, that was the day that we had ice storm.  However, they still showed up at 9 am exactly as scheduled.  But then because of the weather we had to reschedule it for the next day.  They needed to remove the old window before putting the new one which means that the house will be open.  So we had to re-schedule.  They came back the next day and installed it.  They did a very good job.  They cleaned up everything really nice.  There were no problems at all.  They explained how the window works.  It was excellent as far as the installation service.  I was very happy with that.   

As far as the installation is concerned, I will give them an ?A?.  But not for the company itself because one of the windows had a problem, it has a cracked on it.  I called the company about it and they said they send their service manager to check and will order another one.  That was about a month ago and nothing happened yet.  Other than that, the installation was excellent.    

Their price is competitive.   

They have a very high-end quality product which was very nice, but it was outside my price range. My interaction with them was good. The salesman was very knowledgeable. The ideas were good, but still overpriced. It was a good quote.

First of all the quality of the doors and windows is fantastic. I can't convey how much this renovation changed the entire look of our home. With that being said, make sure you know that you are getting exactly what you want. EX: The salesperson didn't convey to us that the door handle wasn't going to have a lock feature. We've never had new doors so we didn't know this would be an issue. It turned into a huge issue by the time the project was about to be completed. As I said, the product is fabulous, but here's my story.

Windows and doors were purchased at the beginning of August. We were told to expect installation around 9/15.

When 9/15 passed, my husband called to check on installation. He was told he would receive a call the first week of October. I contact our salesperson and he fails to respond (you will see in his email why he didn't respond). I let that go because I figured no big deal, that prolongs payment. We received a call the first week of October and our install was scheduled for 10/27.

Nearly everything went according to plan. There was a caulking error on a window, and the door jam on our front door had a notch in it. The dead bold was scratched and something about the handle didn't seem right. I took pictures and sent to the salesperson. He said no problem, we'll get that fixed for you. At this point, I couldn't even remember the door handle I ordered (so if you choose this company, make them leave you with a picture of the items you ordered). So the new door handle came in, all was great and then I noticed that we no longer had a button/turn lock on the door handle. This was very important to me so I emailed the salesperson and told him that I wanted a locking handle. He ignored my concerns, told me that it was what I ordered. This is when things turned nasty. I told him it was unacceptable, and that I wanted two sources for locking my front door. I admit I could've been a little gentler, but at this point having waited an extra 2 months for everything to be completed, I was not happy.

Here is his email to me:

Hi Robyn...



 



First off, wow, that's a lot of pent up going on there. Secondly, I, in no way, 'took advantage' of anyone...ever. Nor will I ever.  There is so much wrong with your email that I don't even know where to begin or how to react to it all.  I've worked very hard at trying to make sure your experience with Joyce went well and with as little stress as a person of your stress level can handle.  I thought we at Joyce were doing a really good job with all things considered.  I guess I'll just reply to all your comments as you listed them and I'll try to be as professional as possible.  



 



The delay in getting the windows installed was a combination of multiple unfortunate and unforeseen events that you could not have been made aware of in advance.  I did not respond to your email because when I looked into why it was delayed for so long, the person that I spoke with (who shall remain nameless) said that they would contact you and inform you and keep you posted on the time frame. For not replying to that email and informing you of that, I apologize. The events that took place causing the delay were issues with your association, weather issues with installations prior to yours that moved our time frame back with the installers and your picture window was goofed up during the manufacturing process and had to be completely remade to make sure it was perfect and not half-assed.  As for the window sills, it's tough to gauge how much a replacement window is going to affect current sills prior to install. It depends on how much exterior sill and framing is available in order to sufficiently hold the weight of the new window. If there's not enough, then the window has to be installed further in to the framing to help support it (unless a new frame is constructed to 'frame out' the new window.. which is an expensive addition to the project.)      In regards to me 'knowing' that your old door handle had a two-lock system, I didn't realize that anymore than you didn't realize that the new door hardware that you picked out had only a push-button thumb lever and no exterior key-hole cylinder, which, in turn, meant it didn't have a lock on it.  You spent quite a bit of time looking at the different styles and picked the Addison exterior handle with the Accent interior lever. You made no specifications on the importance of the two-lock system at any point.  The only lock that comes with the style of handle you chose would be the deadbolt.  As for the 'million options' out there, feel free to go look.  Schlage doesn't even make a designer-style handle with a lock on it.  There are lesser quality manufacturers who do provide a lock on their designer handles, but, because it's such an unpopular option, you would be extremely limited on styles, color and warranty coverage of that lock.   And it's not a matter of Joyce making it right....we made it right when we installed the handle you chose.  I ordered what you liked and what you selected.  You didn't make clear at any point that the hardware had to have two locks, otherwise I would have directed you to other options and made sure that that is what you would have received.  To say I took advantage of you is unfair and completely out of line. I take that as a direct attack on my character.   I've been in sales for over ten years and have NEVER had to result to taking advantage of a customer for my own benefit for ANY reason.  For there to be a miscommunication between TWO parties and have one blame the other is unprofessional and says very little of the person pushing the blame.    Before we take the existing hardware off of the door and you consider any kind of change, I suggest you take measurements of the hardware on the door and go to Lowe's or wherever you would feel more confident and look into their options.  I will also contact ProVia, the manufacturer of our door, and see if there would be any warranty issues with putting on someone else's hardware. I certainly don't foresee that being any kind of issue.  In my opinion, which I'm sure at this point doesn't mean a hill of beans to you, I would leave the door as is.  It looks great and for the number of times in which you would actually need to use the double locking sysytem it would probably not be worth the hassle.  There are times and possibilities when the interior lock gets 'bumped' or accidently locked while you're walking out the door and now you're outside with a locked door and no key.  And on the contrary, I honestly don't think anything is screwed up.  I think the choice you made for the handle looks elegant and is very functional for the door.  The deadbolt is there to provide the security.    Hopefully you'll reconsider your viewpoint on the situation and realize that Joyce has done a very good job on the project as a whole.  At no point were you taken advantage of and at no point will we stop trying to make sure your complete satisfaction is the ultimate result of this project.  We worked hard with your association and with you regarding the color setup and trim issues of the windows and we'll continue to work hard to make sure you're satisfied with your entry door.     After nearly a month beyond the install, it is right.... just how you selected it, I ordered it and it was completed.  Please let us know how you'd like to proceed with your pursuit of a new locking exterior handle and how we can assist and bring this project to a finish for you.