J & J APPLIANCE

It went great! The other places we called were backed up for a week, J&J came the second morning after we called them. They had asked more questions on the phone about the problem and also Serial and Model numbers off of the refrigerator. The repairman Bruce checked out the problem and because they had asked questions on the phone, he had the part in his van. It was the starting circuit for the compressor. He also did a cleaning of the coils and compressor area while he was here.

Repair man came when I expected. Took back and top off machine. Said the bracket holding the drip was broken and the bearing were shot. Repairs could exceed cost of new machine and it could take weeks to get parts. I went out and bought a new Maytag washer. Repair man was professional and I would use this company again.

Great. Worked quickly, efficiently and left a clean environment. Pleasant repair person was happy to answer any questions.

I called J&J and left a message early Monday morning. Jimmy (one of the owners) called me back about 9:20 AM and we chatted about the problem. He agreed that my diagnosis was probably correct. He asked about the general condition of the washer and the brand, etc. I told him that my wife wants it fixed and didn't want to get a new washer because she said that they aren't made as well anymore. He said that he absolutely agreed. The technician was at my house a little after 10 AM. He checked a few other things out and then took things apart. He said that the drive clutch was shot and it was clearly the original which was made of plastic with a rubber gasket. He installed a "heavy duty" replacement that is "industrial" and said it should last, well, longer than the rest of the machine. He was done in less than one hour and cleaned everything up and tested the machine to make sue that things were working well. Excellent job all around. These guys know their stuff. They are "old school" but do great work at a reasonable price.

Great service; on time; fair price.

Great! Arrived on time and fixed immediately including some on-going issues with the appliance that were caused by another appliance repair company. I would definitely use again and recommend to others.

great...I have used them many times over the years and they are excellent...I have also bought appliances from them as well and they have never disappointed.

J & J repaired our dryer 11 months ago. I felt misled. Price originally quoted ended up close to double as an additional part was gas. The tech had told us he was 95% sure we wouldn't need both parts replaced. Well, we did and spent nearly $400 repairing a 12-13 year old dryer. Had we have known that up front before we got into the repair, we would simply have replaced the dryer. Also, their listings & ads claim they accept credit cards.... the tech/owner insisted on a check. We're nearly one year since the repair and our dryer is starting to act up again, and it's the same problem we gad before.

J&J went to a rental property of mine to repair a broken washing machine. They were courteous and communicated well, and called to explain the issues and cost with the machine to seek my approval before moving forward with the pump replacement. I will definitely use them again.

Great. Explanation of work was provided together with a status of the washing machine condition. Recommendation was to keep the appliance as long as possible.

Tech arrived on time service completed in fifteen minutes.

I am not sure if it was a good price, once they are there you feel stuck. I don't think they really tested anything else. I think they are fine, I would use them again. They were prompt and the pricing seemed decent with your thing. They fixed it right away and it was there when I needed it. They did the job and cleaned up. I was thinking I needed a second opinion and getting a lower cost and he was like well you know you have to pay me $120 for coming anyway and I was like well if I could get it cheaper but still have to pay the $120, I just did not like how he handled it, almost like haha you are stuck instead of presenting it better. I did like that he was available right away.

The dryer required a replacement part. J & J appliance kept me apprised of the status of the order and they promptly installed the replacement as soon as it arrived.

Excellent service. Kind, prompt, courteous. I have used J&J Appliance for a few years now and have always been very pleased with the service and the cost.

Great. The repair man made it out the same afternoon. He gave me an honest assessment of the problem - a bad compressor motor and damaged compressor. He showed me how the freezer coils were only working at about 25%. He told me that it was $400 to replace the motor but that would not take care of the damage to the compressor. His assessment was that I should buy a new one (after all, the fridge is 24 years old) and he gave me some advice on products. He got the fridge running, using a window fan, until I could get a new one.

A friend of mine gave me their name, but then, I went on Angie’s List and verified that he was in there. I would tell a friend not to hesitate to use them. They did a good job. They were very nice. When they were out here doing all my stuff, the power went out. I did not know until the next day. He could have taken my money and run, but the next day when the power came on, my oven was working fine. The garage light was working fine. Everything was working fine.

It went good, just a little pricy

I called Jand J to see if they could fix my ice maker. 2 of the back prongs were broken off and it wasn't making ice like it should. Within an hour Buck was here to hook me up! He checked everything, he chipped off the built up ice, he replaced the ice maker, and cleaned under my refridgerator. He even gave me a tip about my lint trap on the dryer! I thought the price was a bit high, but all in all, since I am addicted to eating ice, it was well worth it! Very nice and professional gentleman who knows what he's doing! I have already recommended him to some family members. Thank you Angie's List for helping me find the perfect company!

He hung up on me after 'having the last word'.

On 2/15/2015 I called because my oven stopped working. J&J was at the top of the list and nearby. Jim called back that evening. He came to my apartment on 2/17 and spent an hour diagnosing the problem. It was the electronic control and would have cost $400 to rebuild. I decided to replace the oven. He offered a slightly used one that he said would fit into the wall space that the old one occupied. On 3/16 he finally delivered the replacement oven (after I called twice a week for 4 weeks to find out where it was). He couldn't connect it that day, but came back on 3/17 to connect it. He managed to get it working, but he didn't have the materials he needed to finish installing it. He asked for payment in full and promised to return the next day with the materials he needed to secure the oven in the opening. He left it sitting on two two-by-fours in the oven opening and never returned to finish it. I called several times to follow up and he always says he will get back to me, but he has never called me back. I'm writing this review on 5/20 because I've just called another workman to finish the job.

We experienced problems with a dual burner element for a smooth top stove. This is a burner that has two different sizes depending on which size of burner is required. We contacted J & J after reviewing the service reports on Angie's List. I contacted the company and made an appointment. A technician arrived on the agreed upon day and quickly diagnosed the problem with our smooth top stove. A cost estimate was provided with a 10-14 day delivery date. Not hearing anything, I gave the shop a call to inquire and found out that they had just received the part the day prior and could be out the next day. They arrived and installed the part while I was away from the house with payment over the phone to their shop. Very convenient and no loss of work time for me. Overall I am very satisfied and J & J will be my local go-to for appliance repair. Thanks Angie's List and J & J Appliance!

I have a very erratic schedule--in and out all day long. After emailing the company once, the office emailed me back and suggested I call their office. I did. I left a message.. I received a return call shortly after. We set up a day and time that would fit my schedule (it was the next day--first thing in the morning). Buck arrived on time and was very courteous and personable. He went straight to work, running a diagnostic test on the circuit boards and came to the conclusion we needed a new one. He immediately called for the part and left a message. He was called back with the price and relayed it to me. The Board was the expensive part.. The labor cost included the $80. service fee. I explained to him that we were leaving to go away for the weekend on Friday morning. He said he would try to get the part and be back out that afternoon, but it might not be until Thursday. Again, my schedule was also prohibiting this from being fixed. To my surprise and delight, he called me that afternoon and once again, we worked out a time that was good for both of us. He returned when he said he would and completed the job. Although it was expensive (I believe the circuit board was a little over $200.) I was too happy to find someone who could accommodate my crazy schedule; was punctual and polite; was able to come back twice in the same day in order to fix my broken washer so I could be ready to leave on Friday morning. I have nothing but good things to say about Buck and J & J Appliance Repair.

Arrived promptly and did a professional tidy job.I had no problems.I would use again.

They did a really good job. They had to come back twice after they ordered a part. Scheduling an appointment was great and they came out the same day. The technician was pleasant and professional.

They were responsive and very efficient and did a good job.